I have had a solution from SE about error 401/406!

[Marcie]

I have had a solution through customer support - here are the emails they have sent me:

Total 3 emails:

My card now works again and I am now playing the game I hope this helps others!

Edit: (On the second email they did ask me to hide the long card number but only showing the last 4 digits and the name on card - obviously for security reasons).

Edit: I AM NOW BACK ONLINE AND PLAYING!



First email:
Dear Customer,

Thank you for contacting the Square Enix Support Centre.


Following upi from our recent email conversation regarding the error 406 you reported,

We would like to ask you to please ensure that there are enough funds in the account the card belongs to and please send us an image of the card to sel-id@square-enix.com to be able to whitelist it and for you to use it.

We apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


Second email:
Dear (my name),

Thank you for contacting the Square Enix Support Centre.


We thank you for the picture.

We have forwarded this.


You will receive an email as soon as we have an update for you.


We would once again like to apologise for any inconvenience caused.

Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


Final email:
Dear (my name),

Thank you for contacting the Square Enix Support Centre.


We are contacting you regarding your issues when trying to register a payment method.

The issue with your card should now have been resolved. Please try registering the card again and let us know whether it is working.

We apologise for the inconvenience. Should you have any further issues, please do not hesitate to contact us.



Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/

[tertatos]

I have had a solution through customer support - here are the emails they have sent me:

Total 3 emails:

My card now works again and I am now playing the game I hope this helps others!

Edit: (On the second email they did ask me to hide the long card number but only showing the last 4 digits and the name on card - obviously for security reasons).

Edit: I AM NOW BACK ONLINE AND PLAYING!



First email:
Dear Customer,

Thank you for contacting the Square Enix Support Centre.


Following upi from our recent email conversation regarding the error 406 you reported,

We would like to ask you to please ensure that there are enough funds in the account the card belongs to and please send us an image of the card to sel-id@square-enix.com to be able to whitelist it and for you to use it.

We apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


Second email:
Dear (my name),

Thank you for contacting the Square Enix Support Centre.


We thank you for the picture.

We have forwarded this.


You will receive an email as soon as we have an update for you.


We would once again like to apologise for any inconvenience caused.

Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


Final email:
Dear (my name),

Thank you for contacting the Square Enix Support Centre.


We are contacting you regarding your issues when trying to register a payment method.

The issue with your card should now have been resolved. Please try registering the card again and let us know whether it is working.

We apologise for the inconvenience. Should you have any further issues, please do not hesitate to contact us.



Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/

Is this from Eu customer services? because all i got from Na customer services is an auto bot replied, are you playing on an Eu account or Na account?

Dear Customer,

Regarding your request for billing support. Please find your answer below.
If you are receiving an error 601, 406, or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was. Please confirm that all billing information is entered correctly on the SQUARE ENIX Account in question. Please also note that once an authorization has been rejected, that form of payment cannot be attempted again for a full twenty-four hours, and any further attempts before that time will automatically be rejected. If you would like further information about this specific authorization attempt, please contact your financial institution.

Please ensure the personal information listed on the Square Enix account matches the information listed on the credit / debit card. For example, name of the Square Enix account holder must match the name that's listed on the credit / debit card itself. Keep in mind that only certain pieces of personal information on a Square Enix account can be adjusted (street address and email address) after creation.

Make sure that the card you're trying to use isn't already being used to pay for another account. Problems may arise if the an attempt is made to use the same card to bill two separate accounts simultaneously. If this is indeed your situation, please wait 24 hours between reactivation attempts

Make sure that your card provider allows $1.00 preauthorization holds. This billing attempt is made in order to make sure that the account is valid for billing. After 1 to 2 business days, these funds will be placed back on the account. If your card issuer does not allow such preauthorization holds, you may want to contact them.

If you attempted this method of payment multiple times with a failed result, there is a possibility of a longer block being placed on the account. This block can last 30 days.
Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

[mosaicex]

I have one too.

Buy the overpriced 60-days game time card online.

I still regret it.