Is SE Going to Fix Server Lag?

[Bimi]

Ever since last big 10h maintenance I've been having the dumb 2-3 sec freezes, specially in the duty finder. My party will freeze for 1-2 secs, sometimes more and suddenly move really fast. Like others say it has come down to just outright running around or spam heals blindly at times to make sure people don't die. Some bosses like in Darkhold for example where it seems the easiest thing on earth to run out of the circles have started to be a nightmare for me (I'll see the circle, move well in advance, still die-- rest of my party says I never even moved out in their screens). But as I said, this only started to happen in the last few days, before that I had no problem whatsoever.

[SionDurant]

Was hoping last night's maintenance would do the trick but the hopes were misplaced. Everyone I -strongly- suggest you inundate SE support with tickets. I've done a lot of research, I even went out and bought a new Modem/Router thinking that would help and boy was I wrong.

Direct connect to a modem with 15 MS / 46 MBPS Down / 2.30 MBPS up and I get

Send 0-300 / Receive 0 to 5000 spikes at all times, either on PC or PS3.


I am being routed to congentco servers (I am a Brighthouse Networks customer), the problem starts when I hit congentco and the timeouts start when it hits SE's IP address for FFXIV.

This is not our ISP's or equipment!

[Graypoupon]

SionDurant,

It is common for your destination (in this case SE's server) to time out. What you need to look at is the final hop before time outs. That will be fairly accurate as to what your ping @SE server would be.

That being said, Congentco is the biggest piece of shit ISP in the history of the world. They are notorious for routing traffic by several major ISPs (AT&T) being the most notable. Their servers have caused major issues in World of Warcraft, League of Legends, and now apparently FF14.

They offer trash service at a cheap price. As a result every ISP loves to utilize them. However, it usually results in in the issue you all are currently having. The good news, it the issues in both WoW, and LoL were eventually resolved. The bad news, it will likely take several weeks for the same to be done with FF14.

Just for the record, the issue isn't 100% in SE's control, they likely need to work with their ISP, and other ISPs to re-route traffic. Its a lot of red tape, bureaucracy BS.

edit:
I was having some issues the past few days( they began Thurs/Fri) during "Prime time" aprox 6-10pm PST. After running several TraceRoutes and various other diagnostically relevant tests I found several servers (tinet.net) were having major fluctuations in latency as well as packet loss. After the maintenance today, traffic is no longer being routed through those servers. So there is hope for everyone dealing with CogentCo that you'll likely be next to get your issues resolved. Hopefully sooner rather than later.

[svann]

It never bothered me until the Titan fight. Then all of a sudden I couldnt get out of the aoe unless I was already running before he started casting it. So I just ran the entire fight knowing that at any instant he may be casting a spell that the server isnt going to show until its finished casting. This is as bard btw, so that might be why I dont notice it for my own spells so much. :-)

[svann]

really when you're going to buy a REAL EU server???? this is not possible really. Everytime a mob is casting an AOE 50% of the times i can't avoid it because of the latency. Everytime i cast something even if i move the cast is not interrupted right away but only after 1 seconds. I can die from a mob skill like 2 km away from the mobs and this is not possible.

I'm from Italy and the latency is unbearable. I cant' play like this...i'm on the RAGANAROK server (it's supposed to be a good one for EU user)

I dont think an EU server would solve your problem. Remember that in dungeons you run off the DF server, and since DF puts NA and EU players together even if you had an EU server your DF would still be routing to Canada.

[Ervin]

I dont think an EU server would solve your problem. Remember that in dungeons you run off the DF server, and since DF puts NA and EU players together even if you had an EU server your DF would still be routing to Canada.

So? They should have just had EU servers at start aswell as a EU cluster for DF. They have already split up the DF into smaller clusters. There is no excuse to not provide EU players with their own datacenter.

If we would have 10 dedicated EU servers linked into one EU DF cluster there would be no issues. People from the EU/US/JP would still be free to roll in either region, but each region would have the choice to roll on regionaly designated servers.

Afterall, we all pay the same freaking subscription fee, why should EU get sub-optimal preformance?

[Shazic]

I know they didn't invest anything because v1.0 was one big PoS, but here we are v2.0... get going.
More than 50% of the EU people will quit over this once they get to the high end raiding/ HMs.
At the latest, 75% are gone once the next propper MMO with EU servers launches.
This is piss poor support on SE end.

[Sorka]

Yesterday I did The Dzemael Darkhold instance and the first group I did it with we got to the second boss and the whm was lagging so badly that he couldn't get out of the aoe circles. Even I was getting hit by the stuff eventhough on my screen I was out of the aoe range.
Then the second group I had problems at the last boss they couldn't dodge the 1-hit kill. We succeeded eventually but the lag was really causing problems.

[Althea]

I laugh every time when somebody is like "the servers are working completely fine for me."

What we have is two fairly large problems working in tandem here.

1) The client hardly does any predictions. For example, in WoW if you move while casting a spell, your client does NOT wait for the server to say that your spell was interrupted. This is optimal. Your client obviously knows within miliseconds that you moved while casting a spell, so there's no point in waiting for server confirmation.

2) The polling rate between client and server is fairly slow. I know with at least movement, that your position is sent to the server at a rate of about 0.3 seconds. So, technically speaking, if you cast a spell, then move at less than, or equal to 0.3 seconds before the spell finishes, the spell will often go off anyway because to the server, you're still standing still when it went off.

[Reika]

I laugh every time when somebody is like "the servers are working completely fine for me."

What we have is two fairly large problems working in tandem here.

1) The client hardly does any predictions. For example, in WoW if you move while casting a spell, your client does NOT wait for the server to say that your spell was interrupted. This is optimal. Your client obviously knows within miliseconds that you moved while casting a spell, so there's no point in waiting for server confirmation.

2) The polling rate between client and server is fairly slow. I know with at least movement, that your position is sent to the server at a rate of about 0.3 seconds. So, technically speaking, if you cast a spell, then move at less than, or equal to 0.3 seconds before the spell finishes, the spell will often go off anyway because to the server, you're still standing still when it went off.

I would just ignore those people, after reporting them. They are just trolls coming to troll, brought to the forums by a 6th sense of theirs "Someone is posting something I apparently have no issue with in a forum I don't need to be in! Time to go tell them I have no problem" taking sweet time away from their "not having any problems" gameplay to tell us all they have no problem.