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  1. 09-06-2013 01:50 PM #1
    Dragonkin
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    Sep 2013
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    Character
    Luna Dragonkin
    World
    Ultros
    Main Class
    Lancer Lv 60

    Support tickets being ignored?

    Over the past 10 days I have sent in 3 different customer service tickets to try and fix an error on my part. I accidentally put my registration code on the wrong service account. The most recent ticket was today, but the other two I got automated responses saying it would be fixed in 2 business days. Except after I got those I never got another e-mail and my problem still isn't fixed. The second and third tickets I went over carefully making sure there were no mistakes that might lead to them being unable to fix this and I don't know how to go about contacting them or getting this fixed other than through the tech support I have been using and it clearly is not working. Help please? I am at a loss for what I can do.
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  2. 09-06-2013 01:59 PM #2
    hydramirage
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    Sep 2013
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    Yen Xing
    World
    Exodus
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    Marauder Lv 19
    no, they aren't being ignored. they are finally being reached and being addressed. Checkout this massive thread to see what's been going on.
    Lost free 30 days for accidentally registered to the wrong service account?
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  3. 09-06-2013 03:24 PM #3
    Dragonkin
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    Join Date
    Sep 2013
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    Character
    Luna Dragonkin
    World
    Ultros
    Main Class
    Lancer Lv 60
    Quote Originally Posted by hydramirage View Post
    no, they aren't being ignored. they are finally being reached and being addressed. Checkout this massive thread to see what's been going on.
    Lost free 30 days for accidentally registered to the wrong service account?
    Thank you very much. This has been extremely helpful.
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