Quote Originally Posted by Mortis View Post
He is playing with his account, the account was registered for the beta, had the early access, and has the 30 days, he was playing the full game with the early access, but the early access ended and he lost his character, he can play in the 30 days service but with no character, he has to start all over again, is there a way to get back his early access character to his 30 days service? (it is in the same account, his account)
Your friend should post a support ticket.

This is the North America website http://support.na.square-enix.com/index.php
This is the Europe website http://support.eu.square-enix.com/index.php