Request for information: ISPs and P2P throttling

[Maza]

Pretty awesome ain't it......

[AndyFLHX]

http://forum.square-enix.com/ffxiv/t...%28Petition%29

[Roez]

Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:

- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie

-Time Warner Cable
- US, New York (like 3 hours from Montreal, go figure)
- Problem occurs primarily during US Prime Times, that's 6 pm EST until about 12:00 pm EST, and then during most of the weekend hours.
- Time Warner Work Order Number: 103070639.

I have run tracert, posted elsewhere, showing massive slowdowns with Cogent Communications (38.122.42.122). Problem is huge lag spikes, where crafting macros often miss, or there's long delays while harvesting. I also see it with large groups of people during FATES, where they run for a period of time, pause for a full second, then sprint, then pause. It's pretty bad. Issue started since launch; however, it's gotten progressively worse lately.

[Dorizoku]

- Frontier Communications FIOS
- Washington State USA
- Always

I have talked with my ISP, but I don't have a ticket number because there doesn't seem to be a problem with my ISP service. And let's be honest here: considering the overwhelming number and variety of responses in this thread so far, this does not appear to be an ISP related issue. I think it's time SE released a public statement.

This is the second time I've come across a widespread issue with this game (first issue was with billing, error 601) that SE has tried to sweep under the rug by NOT releasing a statement in acknowledgement of the problem. I had to go through a third party support call (UltimatePay) to find a work around. That was after waiting 3 hours to talk to SE support who was completely uninformed and of no help. This was not the support reps fault. It was SE not taking the issue seriously, informing their reps and/or releasing a public statement.

Stop leaving your customers in the dark and putting your support reps in a no-win situation. Own up to your problems and be front facing about dealing with them

[Victros]

120 pages to this thread and Square has not given any official release details or updates at all.

Hey now, it's only been a MONTH!

[Krevan]

AT&T
California
630PM-1200

[cappy]

Once again, TATA Communications is dropping packets. Happens a good 2-4 nights a week.

[monknorris]

Cox
USA(Arizona)
Happens during prime time a few days a week

[Chillzian]

COX
Arizona, US
5pm-11pm MST, 2-4 times a week, but consistently since the October 1st maintenance

[Aschel]

This issue hit me recently.

-AT&T
-Texas, United States
-Prime time