In regards to the issue where the opening cut scene of the FINAL FANTASY XIV: A Realm Reborn (Windows ver.) will not play properly if the Windows update that took place on Jul. 11, 2013 was done on either Windows® Vista or Windows® XP, Microsoft has released the corrected version of the security update. Please refer to the following procedure to apply the update.
  • If the security update has been uninstalled:
    Please refer to the procedure on "How to Restore Hidden Updates" and "How to Insall Updates Manually" listed on the following pages.
  • If the security update is not uninstalled:
    Please download the security updates from the following pages and install it manually