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  1. #1
    Player
    Vadis's Avatar
    Join Date
    Jun 2013
    Location
    Somewhere with SNOW
    Posts
    101
    Character
    Zenogaist Zero
    World
    Atomos
    Main Class
    Pugilist Lv 60
    I will still play, I just wont pay a second time for CE items... no real issue with the game it's self despite all the NA meltdown.

    I'm hoping SE will offer a way to redeem items and wont get into trouble for false advertising with all the account confusion, not just with 1.0 not getting CE but all the other stuff that has happened with EA accounts, PS3 accounts and CE 1.0 confusion.

    The servers will get fixed over time, but this is just the single aspect that truly needed to be streamlined for release cause it can create real headaches for both customers and the support that have to fix them individually.
    (2)

  2. #2
    Player
    Kelg's Avatar
    Join Date
    May 2012
    Posts
    431
    Character
    Haurchefant's Ghost
    World
    Sargatanas
    Main Class
    Gladiator Lv 32
    Yeah.. I don't know, it's looking like this isn't really a big problem for people.. Or at least if it is, a lot of people aren't really making a fuss about it. As much as I hate to say it, we might be screwed on this one.
    (1)

  3. #3
    Player
    Kafziel's Avatar
    Join Date
    Aug 2013
    Posts
    24
    Character
    Kafziel Eihn
    World
    Adamantoise
    Main Class
    Arcanist Lv 50
    Its not like it even cost SE anything to show players a little support with this. They are digital items. Infinite in number and do not have any cost to produce.
    (1)

  4. #4
    Player
    Awesome_penguin's Avatar
    Join Date
    Aug 2013
    Posts
    49
    Character
    Misty Yawa
    World
    Behemoth
    Main Class
    Arcanist Lv 21
    well we are going to have to raise hell for this to show them we want this fixed. i am calling support tomorrow and hoping to get some progress with this
    (2)

  5. #5
    Player
    Vadis's Avatar
    Join Date
    Jun 2013
    Location
    Somewhere with SNOW
    Posts
    101
    Character
    Zenogaist Zero
    World
    Atomos
    Main Class
    Pugilist Lv 60
    Quote Originally Posted by Awesome_penguin View Post
    well we are going to have to raise hell for this to show them we want this fixed. i am calling support tomorrow and hoping to get some progress with this
    you can always try asking if they can digitally upgrade your account on their end free of charge to compensate for the issue.
    (1)

  6. #6
    Player
    Awesome_penguin's Avatar
    Join Date
    Aug 2013
    Posts
    49
    Character
    Misty Yawa
    World
    Behemoth
    Main Class
    Arcanist Lv 21
    Quote Originally Posted by Vadis View Post
    you can always try asking if they can digitally upgrade your account on their end free of charge to compensate for the issue.
    what i am hoping for, is if i give them my order # and my product code that they will be able to upgrade my account.
    (3)

  7. #7
    Player
    Trem's Avatar
    Join Date
    Dec 2011
    Location
    Gridania
    Posts
    6
    Character
    Tremzich Grendiel
    World
    Balmung
    Main Class
    Conjurer Lv 50
    I thought they were just being slow, but after doing some digging during downtime, I now see this is a rather widespread issue. I've since submitted two tickets through the support system, both of which have spirited off to the netherworld of their support system (ticket numbers don't exist when I search for them, no confirmation e-mail, no record in my account of a support request). One more issue being swept under, perhaps....?
    (2)

  8. #8
    Player
    Vadis's Avatar
    Join Date
    Jun 2013
    Location
    Somewhere with SNOW
    Posts
    101
    Character
    Zenogaist Zero
    World
    Atomos
    Main Class
    Pugilist Lv 60
    Quote Originally Posted by Trem View Post
    I thought they were just being slow, but after doing some digging during downtime, I now see this is a rather widespread issue. I've since submitted two tickets through the support system, both of which have spirited off to the netherworld of their support system (ticket numbers don't exist when I search for them, no confirmation e-mail, no record in my account of a support request). One more issue being swept under, perhaps....?
    Hi trem, not only is this wide spread there are many different reasons why you might not have your CE items.

    If you don't have a 1.0 account, your issue might be something else... like the Early access account or incorrect registration.

    The good news, if it's one of the other issues, you should find a fix eventualy.

    If your 1.0 Standard... pull up a chair, I'l get some snacks later. we will be here for a while ;P
    (2)

  9. #9
    Player
    Basabasa's Avatar
    Join Date
    Aug 2013
    Posts
    8
    Character
    Shinatsuhiko Yae
    World
    Siren
    Main Class
    Conjurer Lv 50
    Same here, hope they can do something.
    (2)

  10. #10
    Player
    Talaya's Avatar
    Join Date
    Oct 2012
    Location
    Limsa Lominsa
    Posts
    67
    Character
    Talaya Edana
    World
    Cerberus
    Main Class
    Arcanist Lv 50
    SE please respond to this asap, im sick of not knowing what is being done, i want to play and enjoy myself!
    (1)

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