Did you buy CE? have standard account but cant use code? look at this:

[Talaya]

Dear Jade,
>
> Thank you for contacting the Square Enix Support Centre.
>
>
> We thank you for your interest in FINAL FANTASY XIV: A Real Reborn.
>
> You would not be able to register a Windows registration code for FFXIV: ARR on your existing FFXIV (Version 1.0) Windows account.
>
> A FFXIV: ARR PlayStation 3 and PC registration codes however can be applied to the same service account. For registration of a PS3 version you will need a PS3 (once). Each time you register a new platform (PlayStation 3 or Windows) to a service account you are granted 30 days free playtime.
> Players with accounts from Final Fantasy XIV 1.0 will be able to play for free for the first 14 days following the launch of A Realm Reborn.
>
>
> You could also follow the steps below to upgrade to the Collector's Edition:
> (1) Log into FINAL FANTASY XIV: Mog Station (http://sqex.to/Msp)
> (2) Select "Subscription Services"? "Upgrade to the Digital Collector's Edition"
> (3) Follow the on-screen instructions to complete the process.
> *Please note that you cannot use a Game Time Card to pay for the digital upgrade
>
> Should you wish to return your digital purchase of FINAL FANTASY XIV: A Realm Reborn.
>
> In order to process a refund, please reply to this email with the following information:
> - SE Store order number.
> - Customer Name:
> - Customer E-Mail:
> - payment method used
> - reason for refund request
>
> We are sorry for any inconvenience caused and hope that this has helped solve your issue. Please do not hesitate to contact us again if you need further assistance.
> Kind regards,
>
> The Square Enix Support Centre team
>
> Thank you again for contacting us and for your interest in Square Enix products!
> More help and information is available at the Square Enix Support Centre website.
> http://support.eu.square-enix.com/

i did not digitally download my game, i purchased the physical form, i wanted everything it came with.
so now i have to buy my game AGAIN, AGAIN!?
just so i can upgrade my account, but wait, i paid for CE ALERADY!!

you know what SE, im real tired of your Sh!t, can someone please fix this!

[animagnum]

Good grief. SQEX customer service and account management is run by complete morons. Any other company would have figured out these problems long ago and simplified this stupid process.

[Bornath]

Yep. I also suffered from this. Fantastic game. Worst launch in MMO history.

[Talaya]

agreed, when my friend phoned with her problem she was palmed off to someone who ruined her account, now she has a split account, CE on one service account and SE on another.

im so angry right now, how can they expect me to pay out another £15, on top of the £42 i just spent on this game!?
i refuse, this is bollox
i played XI for 8 years, no issues ever, FFXIV is just grinding my gears

[xbiggixx]

So,I bought the CE an I was trying to activate my security token..I input my security token an then i clicked on the security token again an now i cant login in because my security token changed numbers..can anybody help?

[Talaya]

your token is supposed to change numbers each time you press it, its to stop hackers

[xbiggixx]

So I'm pretty much screwed then..?

[Talaya]

no when you log-in you use the number the token gives you, i cant remember exactly its been ages since i used one, but they work pretty much like that.
maybe its bugged?

[Kedrah]

So I'm pretty much screwed then..?

You'll be fine, just enter whatever number it gives you. Each time you log in it will give you a different number, and you have to enter that one. It changes every time, and it's supposed to, to keep your account safe.

[Aiyza]

SE is the worse company ever. So paid 50 dollars for early access...and now more money to just get collectors items when I already bought it.