Greetings,

Recently we confirmed an issue for North American users that pre-ordered on the PSN between Tuesday, August 13 and Thursday, August 15. We just posted an announcement regarding this:

Quote Originally Posted by NOC_NA View Post
We have identified a technical error for users that have purchased the digital version of the FINAL FANTASY XIV: A Realm Reborn Standard Edition, or Collector's Edition, from the PlayStation® Network between Tuesday, August 13 and Thursday, August 15.

Rest assured we are working with Sony Computer Entertainment America on the issue and further details will be sent directly to affected users via the PlayStation®3 XrossMediaBar (XMB) message system.

We apologize for any inconvenience this may cause and thank you for your patience.