Community team! Help! No Beta Emails?

[Vilhem]

I've been using hotmail since I created my SE ID, I've recieved all correspondence so far (even my Alpha and Beta Phase 2 extra key that I never used).

If it is hotmail, perhaps its just this time? I can't say for certain; I am checking everyday to see if I get a PS3 beta code, but I dunno if I just haven't been chosen or if the email was filtered (yes I check spam folders and all that)

[Gucci_Charms]

No, I haven't heard anything yet. Not looking good so far for the beta this weekend and isn't this weekend we have access to our Legacy toon?

Also....I don't use hotmail....I use my ISP email so that rules that out for me anyway.

Yup, apparently we get to use out 1.0 characters this weekend. However, it may not happen for every 1.0 player since a lot of us are still at a loss in this thread regarding not receiving a Beta code. We got one more day, yet nothing has been resolved for a lot of us. They're still keeping some of us 1.0 players in the dark with a lack of communicaton updates and unresponsive email support.

I actually ended up cancelling my Square Enix PS3 CE preorder and preordering it from Gamestop instead the other night since I don't want to risk not receiving my preorder bonus items and early access codes from SE's poor CRM system. I'd advise others to do the same just to be on the safe side.

@ Solace

I'll try that new link later today and see how it goes. Thanks

[Cervesas]

Been away for a while with work, and was really hoping to come back and find an invite email for phase 3 but nothing so far. Also a version 1.0 player with hotmail, however i still have the email confirming my application to the beta testing from months ago..., plus a couple of general info emails, so hotmail has worked just fine in the past....ah well I'm sure itll get figured out =D

[Solace]

I sent in a ticket last week and still nothing.
I got into chat and they told me they would fix it.. Still nothing.
I am starting to get pissed off.
If I get skipped for the next test, I am going to be more then pissed off.
SE needs to pull their head out their A at this point and fix it.

[Gucci_Charms]

I sent in a ticket last week and still nothing.
I got into chat and they told me they would fix it.. Still nothing.
I am starting to get pissed off.
If I get skipped for the next test, I am going to be more then pissed off.
SE needs to pull their head out their A at this point and fix it.

Hey Solace and everyone else,

I just got out of the chat support and had to await about an hour long. However, I was able to get a code directly from online chat support using the link provided by Solace.

The representative said they have been having issues with Hotmail account holders. As a result, this is essentially why me and many others here who are using Hotmail have not received any codes to this date. Having said that, I would advise all of you to contact them directly either through their live chat support or by phoning them to solve this rather than waiting for your support tickets to be resolved. The representative who helped me was helpful and awesome.

After this fiasco, I might just change my primary email to my gmail account to be on the safe side in the future.

I hope this information helps any 1.0 players still struggling to acquire a code from SE

[Solace]

Hey Solace and everyone else,

I just got out of the chat support and had to await about an hour long. However, I was able to get a code directly from online chat support using the link provided by Solace.

The representative said they have been having issues with Hotmail account holders. As a result, this is essentially why me and many others here who are using Hotmail have not received any codes to this date. Having said that, I would advise all of you to contact them directly either through their live chat support or by phoning them to solve this rather than waiting for your support tickets to be resolved. The representative who helped me was helpful and awesome.

After this fiasco, I might just change my primary email to my gmail account to be on the safe side in the future.

I hope this information helps any 1.0 players still struggling to acquire a code from SE

See my new topic.. I got F'd in the A...
This is such BS...

I know exactly what to do to get my beta.. SE.
I am so disappointed right now..
You have totally failed and my faith in you is at 0%.

And holy crap, the mods deleted my thread I just posted..
I tell people how it really is and SE deleted my thread for it.. Classy SE..
First you screw me out of beta access, then you delete my topic, so no one knows how fully you have failed..

[SkyeWindbinder]

See my new topic.. I got F'd in the A...
This is such BS...

I know exactly what to do to get my beta.. SE.
I am so disappointed right now..
You have totally failed and my faith in you is at 0%.

And holy crap, the mods deleted my thread I just posted..
I tell people how it really is and SE deleted my thread for it.. Classy SE..
First you screw me out of beta access, then you delete my topic, so no one knows how fully you have failed..

[Solace]

I wouldn't be so pissed if they could of given me even ONE reason as to why I could not get in..
All he kept saying was "We don't have any info".
If SE doesn't then who does?
I got no access and more to the point, no reason why I got no access..
Just a blanketing excuse that makes no sense at all..

I am as veteran as it gets in FFXIV.. This makes no sense.. How can they not look at my SE ID and fix it? It's painfully apparent that I paid to play the game and was there since 1.0..
How can they not be able to see that?
A million questions and no answer..
That's what's making me crazy..

/Inhale.. count to ten..
/Exhale....
You're right Sky, I need to...
ty...

EDIT: THANK YOU PHONE SUPPORT I LOVE YOU!!!!
I got on with phone support and they helped meeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!
Yaayyyyyyyyyyyyyy!!!!!!!!

/jumps up n down like Tom Cruise announcing he's in love.

[SkyeWindbinder]

I wouldn't be so pissed if they could of given me even ONE reason as to why I could not get in..
All he kept saying was "We don't have any info".
If SE doesn't then who does?
I got no access and more to the point, no reason why I got no access..
Just a blanketing excuse that makes no sense at all..

I am as veteran as it gets in FFXIV.. This makes no sense.. How can they not look at my SE ID and fix it? It's painfully apparent that I paid to play the game and was there since 1.0..
How can they not be able to see that?
A million questions and no answer..
That's what's making me crazy..

Believe me, I know how you're feeling. I've been on the short end of the stick on at least two occasions as far as beta and alpha in ARR. But blowing your top isn't going to help anyone, least of all you. And if your posts get too irate, you could wind up getting a time-out from the forums. Just relax. Give them some time to figure out what the kupo is wrong and correct it.

[Solace]

Believe me, I know how you're feeling. I've been on the short end of the stick on at least two occasions as far as beta and alpha in ARR. But blowing your top isn't going to help anyone, least of all you. And if your posts get too irate, you could wind up getting a time-out from the forums. Just relax. Give them some time to figure out what the kupo is wrong and correct it.

Yea.. You hit the nail on the head.. But good news. Phone support helped me. Updated my last post.
They "Made an exception" he said..lol.. TY SE.. You can have my faiths back nau. :P If you can't get it fixed from email or chat.. Call this number: 1 - (858) - 790 - 7529