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  1. #1
    Community Rep Bayohne's Avatar
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    Mar 2011
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    955

    Exclamation For Version 1.0 Users that Did Not Receive their Beta Invite

    Greetings everyone,

    To better help the version 1.0 users that did not receive their Beta Test email, we've created a special flow to get assistance from our Support Center. Visit the FFXIV: ARR Support Center Site.

    Then fill out the fields using the following information:
    • Contact Category: Accounts/ID
    • Contact Sub Category: Registration Code
    • Contact Details: Blocked Phase 3 Beta Test Invite

    Click "Next" (you will need to log into your Square Enix account) to proceed to "Email Support". In the Detailed Condition field, simply provide the following information:
    • Registered Email Address (if different than what was entered in Contact Email Address field)
    • Square Enix ID

    The Support Center agents will then review your ticket and Square Enix account information and if you are confirmed a beta recipient, we will reply with your Beta Test key and instructions on how to register it.

    Thank you once again for your patience and we hope to get everyone into the Beta as soon as can.
    (21)
    Matt "Bayohne" Hilton - Community Team

  2. #2
    Player Solace's Avatar
    Join Date
    Apr 2011
    Location
    Ul'Dah
    Posts
    648
    Character
    Diesel Grey
    World
    Hyperion
    Main Class
    CONJURER Lv 50
    Awesome. Great to hear you guys put a road under peoples tires.
    Now they can get where they are going.
    Now let me steal this pages link and slap it around the internet.. bbl.
    (1)
    Last edited by Solace; 06-21-2013 at 08:11 AM.

  3. #3
    Community Rep Bayohne's Avatar
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    Mar 2011
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    955
    Hey Solace,

    I would prefer that 1.0 users use the flow that we set up, as it has been specially created and tracked to address the issue quickly. While yours has useful information in general, version 1.0 users should use the details I posted for the speediest resolution.

    Thanks for your understanding!
    (8)
    Matt "Bayohne" Hilton - Community Team

  4. #4
    Player Solace's Avatar
    Join Date
    Apr 2011
    Location
    Ul'Dah
    Posts
    648
    Character
    Diesel Grey
    World
    Hyperion
    Main Class
    CONJURER Lv 50
    Quote Originally Posted by Bayohne View Post
    Hey Solace,

    I would prefer that 1.0 users use the flow that we set up, as it has been specially created and tracked to address the issue quickly. While yours has useful information in general, version 1.0 users should use the details I posted for the speediest resolution.

    Thanks for your understanding!
    Absolutely.. let me get that..
    Updated all my other forum posts and used your set of specific instructions, linking to your main topic.
    Cheers.
    (2)
    Last edited by Solace; 06-21-2013 at 08:21 AM.

  5. #5
    Community Rep Bayohne's Avatar
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    Mar 2011
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    955
    Previously, following the instructions I included in the first post would result in you needing to enter a registration code in when submitting a ticket. However, we've fixed the issue and that is now optional.

    Sorry about that!
    (7)
    Matt "Bayohne" Hilton - Community Team

  6. #6
    Player
    Shauneh's Avatar
    Join Date
    Jun 2013
    Posts
    21
    Character
    Zetsuei Caitsith
    World
    Excalibur
    Main Class
    PUGILIST Lv 50
    Quote Originally Posted by Bayohne View Post
    Previously, following the instructions I included in the first post would result in you needing to enter a registration code in when submitting a ticket. However, we've fixed the issue and that is now optional.

    Sorry about that!
    I just put 0000-0000-0000-0000 is that fine? or should I remake the ticket again?
    (0)

  7. #7
    Community Rep Bayohne's Avatar
    Join Date
    Mar 2011
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    955
    Quote Originally Posted by Shauneh View Post
    I just put 0000-0000-0000-0000 is that fine? or should I remake the ticket again?
    No, you're fine.
    (7)
    Matt "Bayohne" Hilton - Community Team

  8. #8
    Player
    Skavian's Avatar
    Join Date
    Oct 2011
    Posts
    51
    Character
    Skavian Taliesin
    World
    Excalibur
    Main Class
    CONJURER Lv 50
    Should I cancel the ticket I opened Saturday for this issue and just open a new one for the special queue?

    edit:

    Thanks to you guys for making a priority queue to sort these out. Really looking forward to this weekend - I believe my really old LS friends and about 4-5 IRL friends should all get to play together now. Excited.

    Second edit: Got my Beta key re-sent within a matter of hours. Thank you!
    (1)
    Last edited by Skavian; 06-21-2013 at 12:32 PM.

  9. #9
    Player Solace's Avatar
    Join Date
    Apr 2011
    Location
    Ul'Dah
    Posts
    648
    Character
    Diesel Grey
    World
    Hyperion
    Main Class
    CONJURER Lv 50
    Quote Originally Posted by Skavian View Post
    Should I cancel the ticket I opened Saturday for this issue and just open a new one for the special queue?

    edit:

    Thanks to you guys for making a priority queue to sort these out. Really looking forward to this weekend - I believe my really old LS friends and about 4-5 IRL friends should all get to play together now. Excited.

    Second edit: Got my Beta key re-sent within a matter of hours. Thank you!
    Awesome, that's what I like to hear.
    Cheers and enjoy the beta.
    (0)

  10. #10
    Player
    valack's Avatar
    Join Date
    Dec 2012
    Posts
    5
    Character
    Valack Vorshare
    World
    Hyperion
    Main Class
    CONJURER Lv 50
    is this for the weekend betas or is there a 24/7 beta also? im 1.0 CE holder and am jw?
    (0)

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