Very big latency on Arelion (twelve99) routers from 3 dec.

[emi_]

problem with BGP on border of b11 and b9 from 3 dec. 2024

ping doubles or more at borders of providers connection.

b11 and b9 routers routing traffic to East Europe through turktelecom!!!

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV.

For us to better assist you, please respond with the following information:

What Platform? (Steam/Windows/Mac etc.)
Error messages received:
Wired or WIFI connection?
Are there other programs being used when running FFXIV?
When the disconnect occurs/How often?
Does this only happen to one character or all characters?
All steps taken to resolve the issue:

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Pierllos]

Good morning !

Please stop this automatic answer !

Since DECEMBER 2024 the players report you that issue ! Why GM and technical team are blind about that ?! oO
With these reactions, you will lost players !

These issues are caused by Aurelion (twelve99). Despite of changing DNS, forwading port, PC, PS5 etc.... All reports lag between 200 ms to 1.5s/2s !
Do we need to do a joint action and claim refund since these months ?

[Exmo]

You'd be better off just filling out the form instead of getting mad at the support agent who needs some bare minimum according to corporate rules.

[Pierllos]

In the FRENCH forum, we do all that since December but nobody take this seriously ! https://forum.square-enix.com/ffxiv/...et-FAI/page105 6 pages since December and no answer !
With full report, traceroute etc etc.... Just support agent do nothing in French community ! It is not just getting mad : players are just good to pay since many month with trash servers...

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. Upon further inspection it appears that you may have been affected by the DDoS attacks on the North American and European Data Centers. At this time we hope the issue is resolved, for more information please refer to this article:
https://na.finalfantasyxiv.com/lodes...129927f1d08173

If the issue persists and you would like to submit a traceroute in order to assist with the investigation please visit this link:
https://secure.square-enix.com/enqt3...NETWORK_N/html

Additionally, we would recommend contacting your internet service provider and share the details and issues directly with them.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!