Character seems not logged out for a week + Jp server not able to log in

[slurpee]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 8-1-2024
Frequency: All Japanese server chars is locked not able to login for a week now.
World name: Aegis, Atomos, Kujata, Tonberry, Typhon
Character name: Helen Cute, Helen Two, Helen Three, Helen Four, Helen Five, Helen Six, Helen Seven, Helen Eight. For all 5 server same name
Retainer name: Happy guy, LittleCookie, Piii, Bunnygirl-
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:




1. Not able to log in all Japanese servers 40 chars, other regions is okay to login. If move to other Japanese DC server show 9002 error. If move to OCE server able to login to the char and play it.
2. Follow all the support request steps to troubleshoot the issue, delete char file, data file, reinstall the game, tried other computer. My other account able to login to Japanese server no problem only this account has issue. It happened a week now, tried every day multiple times per day still not able to login.


Search find out this person has same issue as my.
https://forum.square-enix.com/ffxiv/...her-characters

Error message relate to this bug:
"The Character selected was not properly logged out or is currently logged in on another client. Logging character out. Please wait to log in again."

"You are still logged into the game. Please allow a few moments for the logout process to complete. If you continue experiencing problems, p[lease contact customer support."

*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: T-mobile 5g home internet
- Modem maker/model number: Arcadyan / KVD21

■ PC Specs :

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 7 5800H with Radeon Graphics (16 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS GKCN44WW
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65388.059MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 110444.059MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 952.622GB SYSTEM_FREEDISC_SPACE 191.365GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Laptop GPU
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8033.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32694.029 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvltig.inf_amd64_e6aa96348a13a85d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvltig.inf_amd64_e6aa96348a13a85d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvltig.inf_amd64_e6aa96348a13a85d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvltig.inf_amd64_e6aa96348a13a85d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3734
SYSTEM_GRAPHICS_DRIVER_DATE 8/31/2023 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND LG Ultra HD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DFF81311-1C86-4619-9AFF-B2EB6F08874D}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 17:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {1EA75F7C-FCB8-45FC-9DC6-A778F00C8B2E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9363.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/6/2022 17:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {586E28D7-642E-4219-9866-AEAFFFA4A8A5}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 17:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {33C754FB-D16D-4D70-BEB6-2AA33D144B18}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E0585D0-46E9-11EC-8002444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD110FE0-551C-11EC-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DB44680-7274-11ED-8001444553540000}
SYSTEM_INPUT_NAME IQUNIX F97 Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DB494A0-7274-11ED-8002444553540000}
SYSTEM_INPUT_NAME IQUNIX F97 Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8192 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E0F97F0-46E9-11EC-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1DB494A0-7274-11ED-8003444553540000}
SYSTEM_INPUT_NAME IQUNIX F97 Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E0FBF00-46E9-11EC-8007444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E0FE610-46E9-11EC-800B444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E100D20-46E9-11EC-800D444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BBFECD00-4BE7-11ED-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BBFEF410-4BE7-11ED-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BBFEF410-4BE7-11ED-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BBFF1B20-4BE7-11ED-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E103430-46E9-11EC-800F444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0



-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Legion 5 Gen 6 AMD (17") with
Laptop Model Number: 82JY009JUS

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:Google Chrome 127.0.6533.90
- Internet Explorer Version: 127.0.2651.86

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[Chingona]

Same thing is happening to me, i submitted a bug report like a month ago, still no answer from SE or fix.

[slurpee]

yes, seems many ppl has same issue but no one is fixing it.

https://forum.square-enix.com/ffxiv/...-EU-characters

https://forum.square-enix.com/ffxiv/...her-characters