Character seems not logged out for a week + can't log onto my other characters

[midlanderhyur]

Please help, I have not been able to play for a week while Square Enix enjoys my subscription fee.

Hello,

I have a character that seems to be corrupted, and right now also does not allow me to log in with any of my other characters. I have been experiencing this for a week now.

When I try to log onto the seemingly corrupted character, I get this, and it never goes away no matter how long I keep my game on this popup:



When I try to delete the character, I get the below - again, I've been getting these for a week, so it's not like the server is booting my character out or anything:



This character was a new character I made on NA/Dynamis/Maduin.

When I try to log in with any other character - namely on NA data centers, because for some reason playing on EU and JP still works - it does not let me log in with any of them and I get a red herring 90002 error.

However, I've made a separate brand new free account to test this and am able to play on NA data centers with it, so it is not a connection issue. I've tried logging on via a friend's PC on a completely different network too, and I still get the above issues, while he is able to log into his characters just fine.

Can SE staff please help with this? I haven't been able to play during my current period of subscription. This does not appear to be a client-side issue; I really think someone needs to reset or roll back the status of one of my characters.

This problem has been occurring before my previous subscription ended, and when I resubscribed today, I still am having this issue. So my subscription ending did not even kick my character out.

Waiting has not been fixing the issue (once again, it's been a week), and I paid to play.

I have also changed my account password multiple times during this problem, so it is not a security issue either.

Thanks for reading. Please let me know if this can be resolved.

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Edit: This forum post below sounds a bit like my error. However, again, I've been experiencing this unplayability for a week.

https://forum.square-enix.com/ffxiv/...-EU-characters

[Final-Fantasy]

You might find the support site faster for assistance, nobody here on this forum including the Moderators can assist with your issue, so check here:

https://support.na.square-enix.com/c...p?id=5382&la=1

Login and select In-game > GM services and type a brief explanation like "character stuck in-game and cannot login, please assist" and they will get back to you asap to confirm details of the character/world etc

[Eenkalzet]

Greetings midlanderhyur,

I'm very sorry for any inconvenience caused to you by this issue you've reported. Unfortunately, as what your fellow adventurer Final-Fantasy has mentioned, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the SQUARE ENIX North American Support Center.

This thread will be moved to "Separate Support Required" as a result.