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  1. #1
    Player
    Handmaidoffred's Avatar
    Join Date
    Aug 2024
    Posts
    2
    Character
    Lollipop Kitten
    World
    Twintania
    Main Class
    Lancer Lv 73

    Mac OS Client fails to launch WINE errors

    macOS Monterey MacBook Pro 16inch 2019, i9, 16GB RAM, Radeon Pro 5500M 4GB

    I am unable to launch the client after a recent update. I was able to run it a few days ago without incident. Since I have been unable to launch the client I have attempted to troubleshoot on my own. I attempted the following:
    upgrade to 12.7.6 Monterey
    reinstall *several times
    reboot / powercycle
    removed wine64-preloader, which broke the client completely with it flashing and crashing immediately instead of restoring functionality like posts on forums suggested: https://forum.square-enix.com/ffxiv/threads/430999

    After reinstalling I still get FFxiv loading errors with Windows Emulator attempting to emulate Win7 64bit with Wine Logs showing

    FFXIV program error window

    "The program ffxivlauncher64.exe has encountered a serious problem and needs to close."

    Showing Details presents the log entry:

    Unhandled exception: page fault on read access to 0x000000007b5b6e2c in 64-bit code (0x000003a0478bc4).
    Register dump:
    rip:00000003a0478bc4 rsp:00000000171ce440 rbp:000000000000019d eflags:00010202 ( R- -- I - - - )
    rax:0000000000000004 rbx:000000007b5b6e20 rcx:000000000a0d786e rdx:00000000171ce430
    rsi:0000000000abdff9 rdi:00000000000001a4 r8:00000000171ce430 r9:00000003a0493520 r10:00000000026bf0b5
    r11:00000000171ce42c r12:00000003a04883b0 r13:00000003a0492148 r14:0000000000000004 r15:0000000011f40000
    Stack dump:
    0x000000171ce440: 0000000000084000 0000000011f40000
    0x000000171ce450: 0000000000000000 00000003a047bc60
    0x000000171ce460: 0000000000000084 0000000000247160
    0x000000171ce470: 00000000026bf060 00000000026bf060
    0x000000171ce480: 0000000000000000 01dae45a1c7448a2
    0x000000171ce490: 0000000000000000 00000000026bcd70
    0x000000171ce4a0: 00000003a04883b0 0000000000247160
    0x000000171ce4b0: 00000000026bf060 00000003a047cb0b
    0x000000171ce4c0: 0000000000000084 0000003200000032
    0x000000171ce4d0: 00000000171ce560 000000007b038f58
    0x000000171ce4e0: 0000000000000058 0000000000000058
    0x000000171ce4f0: 0000000000000002 000000017002ac3c
    Backtrace:
    =>0 0x000003a0478bc4 CreateMD5SSOHash+0x3804() in wininet (0x0000000000019d)
    1 0x000003a047cb0b CreateMD5SSOHash+0x774b() in wininet (0000000000000000)
    2 0x000003a047f08e CommitUrlCacheEntryA+0x35e() in wininet (0x000000119c0000)
    3 0x000003a04568c8 ForceNexusLookup+0x15760() in wininet (0x000003a0488270)
    4 0x000003a0457be9 ForceNexusLookup+0x16a81() in wininet (0x000003a0488270)
    5 0x000003a04636fc ForceNexusLookup+0x22594() in wininet (0x000003a0488270)
    6 0x000003a0464650 ForceNexusLookup+0x234e8() in wininet (0x000001700784c0)
    7 0x000003a0468e77 ForceNexusLookup+0x27d0f() in wininet (0x000001700784c0)
    8 0x0000017005da67 A_SHAFinal+0x3af67() in ntdll (0x000001700784c0)
    9 0x0000017005ea4a A_SHAFinal+0x3bf4a() in ntdll (0x000001700784c0)
    10 0x0000017005ed7b A_SHAFinal+0x3c27b() in ntdll (0x000001700784c0)
    11 0x0000007b62bd79 ActivateActCtx+0x20199() in kernel32 (0000000000000000)
    12 0x0000017005bea3 A_SHAFinal+0x393a3() in ntdll (0000000000000000)
    0x000003a0478bc4 wininet+0x38bc4: movl 0x0000000000000c(%rbx),%ecx
    Modules:
    Module Address Debug info Name (63 modules)
    PE 0000000001fd0000-00000000020bb000 Deferred mozglue
    PE 000000000a900000-000000000ab78000 Deferred nss3
    PE 000000000ab80000-000000000ac89000 Deferred lgpllibs
    PE 0000000056470000-0000000056473000 Deferred win32u
    PE 0000000056780000-0000000056784000 Deferred opengl32
    PE 00000000568e0000-00000000568e6000 Deferred winemac
    PE 000000007b000000-000000007b24e000 Deferred kernelbase
    PE 000000007b600000-000000007b65e000 Export kernel32
    ELF 000000007bf00000-000000007bf4a000 Deferred <wine-loader>
    PE 0000000140000000-0000000140f41000 Deferred ffxivlauncher64
    PE 0000000170000000-000000017009e000 Export ntdll
    PE 0000000180000000-000000018438b000 Deferred xul
    PE 00000001c69e0000-00000001c72fe000 Deferred shell32
    PE 00000001c8b40000-00000001c8b60000 Deferred msacm32
    PE 00000001c8db0000-00000001c8e47000 Deferred msvcrt
    PE 00000001ce210000-00000001ce291000 Deferred ieframe
    PE 00000001d7cb0000-00000001d7cc1000 Deferred wsock32
    PE 00000001dc810000-00000001dc81d000 Deferred schannel
    PE 00000001dcec0000-00000001dcf82000 Deferred jscript
    PE 00000001dd3f0000-00000001dd4be000 Deferred crypt32
    PE 00000001ec2b0000-00000001ec2d6000 Deferred ws2_32
    PE 00000001fdfd0000-00000001fdff8000 Deferred wintrust
    PE 0000000201cf0000-0000000201d0f000 Deferred secur32
    PE 000000021a7e0000-000000021a856000 Deferred setupapi
    PE 000000021ff70000-000000022010f000 Deferred wined3d
    PE 0000000231ae0000-0000000231b62000 Deferred rpcrt4
    PE 000000023d820000-000000023d9eb000 Deferred user32
    PE 0000000240030000-000000024005d000 Deferred iphlpapi
    PE 000000024f470000-000000024f48f000 Deferred mpr
    PE 000000025d740000-000000025d74e000 Deferred dwmapi
    PE 000000026b4c0000-000000026b53b000 Deferred gdi32
    PE 00000002739c0000-0000000273af6000 Deferred oleaut32
    PE 0000000274a50000-0000000274a5e000 Deferred kerberos
    PE 000000028dfa0000-000000028dfac000 Deferred nsi
    PE 00000002998f0000-000000029992e000 Deferred dxgi
    PE 000000029cfc0000-000000029cfd6000 Deferred dnsapi
    PE 000000029e400000-000000029e437000 Deferred msctf
    PE 00000002bb750000-00000002bb891000 Deferred comctl32
    PE 00000002c5060000-00000002c506b000 Deferred atlthunk
    PE 00000002d4d40000-00000002d4d57000 Deferred bcrypt
    PE 00000002d64d0000-00000002d6536000 Deferred libvkd3d-1
    PE 00000002de970000-00000002de9a2000 Deferred rsaenh
    PE 00000002e3540000-00000002e3591000 Deferred shlwapi
    PE 00000002e8f10000-00000002e902b000 Deferred ole32
    PE 00000002f1fa0000-00000002f1fad000 Deferred version
    PE 00000002f7230000-00000002f7265000 Deferred uxtheme
    PE 00000002fca80000-00000002fcb0e000 Deferred libvkd3d-shader-1
    PE 00000003126f0000-0000000312709000 Deferred shcore
    PE 0000000327020000-0000000327074000 Deferred combase
    PE 000000032a700000-000000032a729000 Deferred sechost
    PE 000000032f9a0000-000000032f9ab000 Deferred msimg32
    PE 0000000330260000-000000033029f000 Deferred advapi32
    PE 00000003422e0000-000000034237c000 Deferred urlmon
    PE 0000000346ba0000-0000000346bc1000 Deferred jsproxy
    PE 000000034ea20000-000000034ec40000 Deferred mshtml
    PE 0000000358120000-0000000358166000 Deferred winhttp
    PE 00000003673d0000-00000003673f8000 Deferred netapi32
    PE 0000000388e20000-0000000388e2e000 Deferred userenv
    PE 000000039c380000-000000039c391000 Deferred msv1_0
    PE 00000003a0440000-00000003a04c3000 Export wininet
    PE 00000003af670000-00000003af730000 Deferred ucrtbase
    PE 00000003afd00000-00000003afd1a000 Deferred imm32
    PE 00000003b8f00000-00000003b8fc1000 Deferred winmm
    Threads:
    process tid prio name (all IDs are in hex)
    00000020 winewrapper.exe
    00000024 0
    00000030 services.exe
    00000034 0
    00000038 0
    00000044 0
    00000054 0
    00000068 0
    00000074 0
    00000090 0
    000000a8 0
    000000d4 0
    0000003c winedevice.exe
    00000040 0
    0000004c 0
    00000050 0
    00000058 0
    0000005c 0
    000000b4 0
    00000060 winedevice.exe
    00000064 0
    0000006c 0
    00000070 0
    00000078 0
    0000007c 0
    00000080 0
    00000084 0
    00000088 plugplay.exe
    0000008c 0
    00000094 0
    00000098 0
    0000009c 0
    000000a0 svchost.exe
    000000a4 0
    000000ac 0
    000000b0 0
    000000b8 explorer.exe
    000000bc 0
    000000c0 0
    000000c4 0
    000000cc rpcss.exe
    000000d0 0
    000000dc 0
    000000e0 0
    000000e4 0
    000000e8 0
    000000ec 0
    00000114 0
    00000108 (D) C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe
    0000010c 0
    00000110 0
    00000118 0
    0000011c 0
    00000120 0
    00000124 0
    00000128 0
    0000012c 0
    00000130 0
    00000134 0
    00000138 0
    0000013c 0
    00000140 0
    00000144 0
    00000148 0
    0000014c 0
    00000150 0
    00000154 0
    00000158 0
    0000015c 0
    00000160 0
    00000164 0
    00000168 0
    0000016c 0
    00000170 0
    00000174 0
    00000178 0
    0000017c -1
    00000180 -1
    00000184 0
    00000188 0
    0000018c 0
    00000190 0
    00000194 0
    00000198 0
    0000019c 0
    000001a0 0
    000001a4 0
    000001a8 0
    000001ac 0
    000001b0 0
    000001b4 0
    000001b8 0
    000001bc 0
    000001c0 0
    000001c4 0
    000001c8 0
    000001cc 0
    000001d0 0
    000001d4 0
    000001d8 0
    000001dc 0
    000001e0 0
    000001e4 0
    000001e8 0 <==
    000001fc 0
    000001f4 conhost.exe
    000001f8 0
    System information:
    Wine build: wine-7.7-8793-ge6f81fbb11e
    Platform: x86_64
    Version: Windows 7
    Host system: Darwin
    Host version: 21.6.0


    I have attempted all I can do. This was working a few days ago after attempting an update I am stuck in this situation. Any assistance would be appreciated.
    (0)

  2. #2
    Player
    Handmaidoffred's Avatar
    Join Date
    Aug 2024
    Posts
    2
    Character
    Lollipop Kitten
    World
    Twintania
    Main Class
    Lancer Lv 73

    RE:

    I should also mention that I had used Security and Privacy settings on MacOS to grant full disk access to the FFXIV application

    I also do not want to run the XIV on Mac. I paid for the software and license.
    (0)

  3. #3
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    869
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    There are several situations that can cause the error you are describing. Please try the following troubleshooting methods to resolve the issue:
    - Update/reinstall your graphics card drivers (If applicable)
    - Update your MacOS software/firmware
    - Disable all programs/overlays running in the background (Found in Force Quit)
    - Cap the frame-rate limit to 30 or 60 FPS within the game
    - Lower the in-game graphics settings
    - Make sure your anti-virus software has the appropriate exceptions for Final Fantasy XIV

    Launching the Mac in Safe Mode: restart the Mac, then immediately press and hold the Shift key. The Apple logo should appear on your display. Release the Shift key when you see the login window. Then, please restart the computer once more.

    Should the issue persist after attempting all the listed troubleshooting, we advise that you try reverting to a previous macOS version as it may have been more stable. We may suggest trying to revert back to the macOS Monterey 12.4 to see if it helps with the issue.

    We hope this information is helpful! Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

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