macOS Monterey MacBook Pro 16inch 2019, i9, 16GB RAM, Radeon Pro 5500M 4GB
I am unable to launch the client after a recent update. I was able to run it a few days ago without incident. Since I have been unable to launch the client I have attempted to troubleshoot on my own. I attempted the following:
upgrade to 12.7.6 Monterey
reinstall *several times
reboot / powercycle
removed wine64-preloader, which broke the client completely with it flashing and crashing immediately instead of restoring functionality like posts on forums suggested: https://forum.square-enix.com/ffxiv/threads/430999
After reinstalling I still get FFxiv loading errors with Windows Emulator attempting to emulate Win7 64bit with Wine Logs showing
FFXIV program error window
"The program ffxivlauncher64.exe has encountered a serious problem and needs to close."
Showing Details presents the log entry:
Unhandled exception: page fault on read access to 0x000000007b5b6e2c in 64-bit code (0x000003a0478bc4).
Register dump:
rip:00000003a0478bc4 rsp:00000000171ce440 rbp:000000000000019d eflags:00010202 ( R- -- I - - - )
rax:0000000000000004 rbx:000000007b5b6e20 rcx:000000000a0d786e rdx:00000000171ce430
rsi:0000000000abdff9 rdi:00000000000001a4 r8:00000000171ce430 r9:00000003a0493520 r10:00000000026bf0b5
r11:00000000171ce42c r12:00000003a04883b0 r13:00000003a0492148 r14:0000000000000004 r15:0000000011f40000
Stack dump:
0x000000171ce440: 0000000000084000 0000000011f40000
0x000000171ce450: 0000000000000000 00000003a047bc60
0x000000171ce460: 0000000000000084 0000000000247160
0x000000171ce470: 00000000026bf060 00000000026bf060
0x000000171ce480: 0000000000000000 01dae45a1c7448a2
0x000000171ce490: 0000000000000000 00000000026bcd70
0x000000171ce4a0: 00000003a04883b0 0000000000247160
0x000000171ce4b0: 00000000026bf060 00000003a047cb0b
0x000000171ce4c0: 0000000000000084 0000003200000032
0x000000171ce4d0: 00000000171ce560 000000007b038f58
0x000000171ce4e0: 0000000000000058 0000000000000058
0x000000171ce4f0: 0000000000000002 000000017002ac3c
Backtrace:
=>0 0x000003a0478bc4 CreateMD5SSOHash+0x3804() in wininet (0x0000000000019d)
1 0x000003a047cb0b CreateMD5SSOHash+0x774b() in wininet (0000000000000000)
2 0x000003a047f08e CommitUrlCacheEntryA+0x35e() in wininet (0x000000119c0000)
3 0x000003a04568c8 ForceNexusLookup+0x15760() in wininet (0x000003a0488270)
4 0x000003a0457be9 ForceNexusLookup+0x16a81() in wininet (0x000003a0488270)
5 0x000003a04636fc ForceNexusLookup+0x22594() in wininet (0x000003a0488270)
6 0x000003a0464650 ForceNexusLookup+0x234e8() in wininet (0x000001700784c0)
7 0x000003a0468e77 ForceNexusLookup+0x27d0f() in wininet (0x000001700784c0)
8 0x0000017005da67 A_SHAFinal+0x3af67() in ntdll (0x000001700784c0)
9 0x0000017005ea4a A_SHAFinal+0x3bf4a() in ntdll (0x000001700784c0)
10 0x0000017005ed7b A_SHAFinal+0x3c27b() in ntdll (0x000001700784c0)
11 0x0000007b62bd79 ActivateActCtx+0x20199() in kernel32 (0000000000000000)
12 0x0000017005bea3 A_SHAFinal+0x393a3() in ntdll (0000000000000000)
0x000003a0478bc4 wininet+0x38bc4: movl 0x0000000000000c(%rbx),%ecx
Modules:
Module Address Debug info Name (63 modules)
PE 0000000001fd0000-00000000020bb000 Deferred mozglue
PE 000000000a900000-000000000ab78000 Deferred nss3
PE 000000000ab80000-000000000ac89000 Deferred lgpllibs
PE 0000000056470000-0000000056473000 Deferred win32u
PE 0000000056780000-0000000056784000 Deferred opengl32
PE 00000000568e0000-00000000568e6000 Deferred winemac
PE 000000007b000000-000000007b24e000 Deferred kernelbase
PE 000000007b600000-000000007b65e000 Export kernel32
ELF 000000007bf00000-000000007bf4a000 Deferred <wine-loader>
PE 0000000140000000-0000000140f41000 Deferred ffxivlauncher64
PE 0000000170000000-000000017009e000 Export ntdll
PE 0000000180000000-000000018438b000 Deferred xul
PE 00000001c69e0000-00000001c72fe000 Deferred shell32
PE 00000001c8b40000-00000001c8b60000 Deferred msacm32
PE 00000001c8db0000-00000001c8e47000 Deferred msvcrt
PE 00000001ce210000-00000001ce291000 Deferred ieframe
PE 00000001d7cb0000-00000001d7cc1000 Deferred wsock32
PE 00000001dc810000-00000001dc81d000 Deferred schannel
PE 00000001dcec0000-00000001dcf82000 Deferred jscript
PE 00000001dd3f0000-00000001dd4be000 Deferred crypt32
PE 00000001ec2b0000-00000001ec2d6000 Deferred ws2_32
PE 00000001fdfd0000-00000001fdff8000 Deferred wintrust
PE 0000000201cf0000-0000000201d0f000 Deferred secur32
PE 000000021a7e0000-000000021a856000 Deferred setupapi
PE 000000021ff70000-000000022010f000 Deferred wined3d
PE 0000000231ae0000-0000000231b62000 Deferred rpcrt4
PE 000000023d820000-000000023d9eb000 Deferred user32
PE 0000000240030000-000000024005d000 Deferred iphlpapi
PE 000000024f470000-000000024f48f000 Deferred mpr
PE 000000025d740000-000000025d74e000 Deferred dwmapi
PE 000000026b4c0000-000000026b53b000 Deferred gdi32
PE 00000002739c0000-0000000273af6000 Deferred oleaut32
PE 0000000274a50000-0000000274a5e000 Deferred kerberos
PE 000000028dfa0000-000000028dfac000 Deferred nsi
PE 00000002998f0000-000000029992e000 Deferred dxgi
PE 000000029cfc0000-000000029cfd6000 Deferred dnsapi
PE 000000029e400000-000000029e437000 Deferred msctf
PE 00000002bb750000-00000002bb891000 Deferred comctl32
PE 00000002c5060000-00000002c506b000 Deferred atlthunk
PE 00000002d4d40000-00000002d4d57000 Deferred bcrypt
PE 00000002d64d0000-00000002d6536000 Deferred libvkd3d-1
PE 00000002de970000-00000002de9a2000 Deferred rsaenh
PE 00000002e3540000-00000002e3591000 Deferred shlwapi
PE 00000002e8f10000-00000002e902b000 Deferred ole32
PE 00000002f1fa0000-00000002f1fad000 Deferred version
PE 00000002f7230000-00000002f7265000 Deferred uxtheme
PE 00000002fca80000-00000002fcb0e000 Deferred libvkd3d-shader-1
PE 00000003126f0000-0000000312709000 Deferred shcore
PE 0000000327020000-0000000327074000 Deferred combase
PE 000000032a700000-000000032a729000 Deferred sechost
PE 000000032f9a0000-000000032f9ab000 Deferred msimg32
PE 0000000330260000-000000033029f000 Deferred advapi32
PE 00000003422e0000-000000034237c000 Deferred urlmon
PE 0000000346ba0000-0000000346bc1000 Deferred jsproxy
PE 000000034ea20000-000000034ec40000 Deferred mshtml
PE 0000000358120000-0000000358166000 Deferred winhttp
PE 00000003673d0000-00000003673f8000 Deferred netapi32
PE 0000000388e20000-0000000388e2e000 Deferred userenv
PE 000000039c380000-000000039c391000 Deferred msv1_0
PE 00000003a0440000-00000003a04c3000 Export wininet
PE 00000003af670000-00000003af730000 Deferred ucrtbase
PE 00000003afd00000-00000003afd1a000 Deferred imm32
PE 00000003b8f00000-00000003b8fc1000 Deferred winmm
Threads:
process tid prio name (all IDs are in hex)
00000020 winewrapper.exe
00000024 0
00000030 services.exe
00000034 0
00000038 0
00000044 0
00000054 0
00000068 0
00000074 0
00000090 0
000000a8 0
000000d4 0
0000003c winedevice.exe
00000040 0
0000004c 0
00000050 0
00000058 0
0000005c 0
000000b4 0
00000060 winedevice.exe
00000064 0
0000006c 0
00000070 0
00000078 0
0000007c 0
00000080 0
00000084 0
00000088 plugplay.exe
0000008c 0
00000094 0
00000098 0
0000009c 0
000000a0 svchost.exe
000000a4 0
000000ac 0
000000b0 0
000000b8 explorer.exe
000000bc 0
000000c0 0
000000c4 0
000000cc rpcss.exe
000000d0 0
000000dc 0
000000e0 0
000000e4 0
000000e8 0
000000ec 0
00000114 0
00000108 (D) C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe
0000010c 0
00000110 0
00000118 0
0000011c 0
00000120 0
00000124 0
00000128 0
0000012c 0
00000130 0
00000134 0
00000138 0
0000013c 0
00000140 0
00000144 0
00000148 0
0000014c 0
00000150 0
00000154 0
00000158 0
0000015c 0
00000160 0
00000164 0
00000168 0
0000016c 0
00000170 0
00000174 0
00000178 0
0000017c -1
00000180 -1
00000184 0
00000188 0
0000018c 0
00000190 0
00000194 0
00000198 0
0000019c 0
000001a0 0
000001a4 0
000001a8 0
000001ac 0
000001b0 0
000001b4 0
000001b8 0
000001bc 0
000001c0 0
000001c4 0
000001c8 0
000001cc 0
000001d0 0
000001d4 0
000001d8 0
000001dc 0
000001e0 0
000001e4 0
000001e8 0 <==
000001fc 0
000001f4 conhost.exe
000001f8 0
System information:
Wine build: wine-7.7-8793-ge6f81fbb11e
Platform: x86_64
Version: Windows 7
Host system: Darwin
Host version: 21.6.0
I have attempted all I can do. This was working a few days ago after attempting an update I am stuck in this situation. Any assistance would be appreciated.