Quote Originally Posted by SE_Stephen View Post
Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.
Translation:

We think we have found the bug but our system does not allow us to find you in the database without a certain flag. Please call us so we can find that flag and try to fix the problem on our end or at least investigate further. We are not allowed to ask for account information so we have to find your accounts via payment/e-mail/address/etc. When you are logged in, a GM can get this information through the backend, but you are unable to login so please call.


Quote Originally Posted by Rikester View Post
Thanks for responding, but I've already have a ticket open with phone support for 3 weeks now and they've escalated it a few times from what I'm being told.
they may have new information now, and are unable to contact you directly for legal/practical reasons. phone bumps go