Quote Originally Posted by Onisake View Post
Stephen has said he can't do anything else via the forums. I'm not sure posting this will help at all.

next time you call ask explicitly who can forward to the dev/engineering team. is this stephen? someone in the call center? how can you get in contact with them? escalate if you have to. remind them it's been months/weeks and the issue should have been resolved by now.

there's a 'dance' you have to do when working the Customer Service/Tech Service sometimes. the more specific the question you ask the better off you are. a lot of the time they are instructed to not volunteer information. so you have to explicitly ask for it. I remember working with Amazon one time. and the guy kept saying 'this is the best i can do' and i'd say 'that's not good enough' and i kept getting a better and better deal (they screwed up shipment. I had ordered a CE of ME3 for release day delivery. i ended up waiting a week before it actually arrived. they left off address line 2.) ended up with $60 gift certificate when i was originally told the best they could do was $15.
That's the problem -- he DID call customer support back after Stephen told him there was nothing more he could do, and customer service sent him right back to the forums, also saying there was nothing they could do. They said someone from this side had to forward a ticket to the dev team. This whole thing is frustrating me, and it's not even my issue.