Game no longer loads with Dawntrail launch

[kaynide]

I give up; since Dawntrail launch I've spent move of the time trying to get wife's PC working. She passed (still passes) the benchmark with a solid "average" score.
Short version: She can log in characters as long as they are in relatively private zones. She can not zone into, or log into cities or similarly crowded areas.

Identical (possibly) to: this thread.

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: since Dawntrail launch (Worked with prior update)
Frequency: Whenever character loads into City/Populated areas
Area and coordinates: Cities/Population zones

Steps:
1. Load game
2. Select Character
3. If that character is in a major city/population center, crash with error:
An unexpected error has occured. Exiting Final Fantasy XIV. 2024-6-18_01:56
ffxiv.dx11.exe + 161B47
ffxiv.dx11.exe + 161D5C
ffxiv.dx11.exe + 16206D0
ffxiv.dx11.exe + 1F3730
ffxiv.dx11.exe + 1F16FC
ffxiv.dx11.exe + 219F20
ffxiv.dx11.exe + 1B87E56
KERNEL32.DLL + 17344

Steps I have taken:
1) Reinstalled FFXIV (several times, in a variety of ways including copying from another working PC)
2) Updated, Down-dated, tried various nVidia drivers. Currently back to up-to-date.
3) Disabled any/all overlay programs (There were none, but checked; Steam is installed, but not loaded on startup; Game is Windows version, not Steam)
4) Throttled the CPU with afterburner to try under-clocking
5) Limited the FPS to 60
6) Moved the character on alternate PC to "Safe spaces" (Private housing, residential district; anywhere with no people really). Crash resumed on problem-PC any time any character entered a city area.
7) Could run roulettes (raid and leveling)
8) The hard drive from the problem PC, when placed into my (working) PC, works/logs in fine.

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\(redacted)\ドキュメント
FINAL FANTASY XIV ONLINE C:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 ビット (6.2, ビルド 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Phenom(tm) II X6 1055T Processor (5 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 5 SYSTEM_CORE_PHYSICS 5
SYSTEM_BIOS BIOS Date: 05/04/10 13:13:14 Ver: 08.00.15
SYSTEM_LANGUAGE 日本語 (地域設定: 日本語)
SYSTEM_MEMORY 12285.926MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 24573.926MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.486GB SYSTEM_FREEDISC_SPACE 82.465GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6002.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6142.963 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
SYSTEM_GRAPHICS_DRIVER_DATE 6/25/2024 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND スピーカー (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {41A09BAA-A633-4048-9B4E-5FBB928919BC}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 10/19/2023 09:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME マウス
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME キーボード
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {92FD4030-0935-11EC-8001444553540000}
SYSTEM_INPUT_NAME Micrࠃ
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {930A1170-0935-11EC-8002444553540000}
SYSTEM_INPUT_NAME Micrࠃ
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93144AA0-0935-11EC-8003444553540000}
SYSTEM_INPUT_NAME Micrࠃ
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93161F60-0935-11EC-8004444553540000}
SYSTEM_INPUT_NAME Micrࠃ
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {931CD620-0935-11EC-8005444553540000}
SYSTEM_INPUT_NAME Micrࠃ
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
設定
設定
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.5
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft GameInput
Java 8 Update 301
FINAL FANTASY XIV ONLINE
Java Auto Updater
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS Product Register Program
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Mozilla Firefox (x64 ja)
Mozilla Maintenance Service
Subnautica
Subnautica: Below Zero
WinRAR 6.10 beta 1 (64-bit)
Microsoft Update Health Tools
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Update for Windows 10 for x64-based Systems (KB5001716)
Windows PC 正常性チェック
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA グラフィックス ドライバー 556.12
NVIDIA PhysX システム ソフトウェア 9.23.1019
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA HD オーディオ ドライバー 1.4.0.1
NVIDIA Install Application


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00002480
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000760
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000025A0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002250
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00001540
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24061.93.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00001F08
C:\WINDOWS\Explorer.EXE 000013E4
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000019F4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000123C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001E7C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002640
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001C68
C:\WINDOWS\system32\DllHost.exe 00000FB8
C:\WINDOWS\system32\sihost.exe 00000FCC
C:\WINDOWS\system32\svchost.exe 00000A24
C:\WINDOWS\system32\taskhostw.exe 000010B4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001070
C:\Windows\System32\RuntimeBroker.exe 000003E8
C:\Windows\System32\SecurityHealthSystray.exe 00001C28
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001D48
C:\Windows\System32\smartscreen.exe 00000EA4

[Abi_Agheal]

You're not the only one with this problem. No solution found at the moment unfortunately.

Here is a list of threads and bug reports with the same issue, with the game crashing in cities area you can keep an eye on in case something happens in the next days.


https://forum.square-enix.com/ffxiv/...to-a-main-city

https://forum.square-enix.com/ffxiv/...-Old-Sharlayan

https://forum.square-enix.com/ffxiv/...or-gold-Saucer

https://forum.square-enix.com/ffxiv/...oad-from-login

https://forum.square-enix.com/ffxiv/...me-after-queue

[kaynide]

Thank you for the cross references;

I would add I've seen a lot more on Reddit; hopefully there are enough for the devs to consider a fix.


It seems everyone has the AMD Phenom CPU, but who knows. Am curious if it is in any way related to the Xbox/PS5 problems... They both have AMD cores...

[Abi_Agheal]

It seems everyone has the AMD Phenom CPU, but who knows. Am curious if it is in any way related to the Xbox/PS5 problems... They both have AMD cores...

Yes, mostly Phenom but also a Rysen 9, and if the Xbox and PS5 hardware is also at fault, there is definitely something wrong with AMD processors since 7.0 patch that never was an issue before.

[kaynide]

Both PS5 and XBox (assuming google is right) use "AMD Zen 2"

I don't know enough about it to make any claims, but I know there is a major problem with PS5/Xbox that was announced for an incoming hotfix...so here's hoping we get in on that!

[Kiiari]

Definitely happening to more people than we'd like. It's every major city, same problem.

Test runs below - This was seriously time consuming since it meant logging in on another computer to move the character, logging out, logging in on this machine and crashing (or not) and repeating.

Character used for these tests is Kiiari who has finished Endwalker but not started (due to the bug) Dawntrail.

So far the locations I can confirm give the error:

Ul'Dah
Gridania
Limsa
Foundation
Crystarium
Old Sharlayan
Mor Dhona
Idyllshire
Eulmore
Rhalgr's Reach
Radz-at-Han
The Lochs (Not sure why this one?)
Kugane
khoulisia - everywhere

[kaynide]

I will add I tested a few zones and dungeons. Mostly I wanted to see if it had to do with water, or a skybox.

It seems to only be an issue when X number of players are around. Perhaps related to culling models or the new "show only NPCs nearby if lots of PCs are around"?