Quote Originally Posted by Arrius View Post
This requires a more collective approach in order to be effective, of which this likely not happen because the internet will always be open for everyone, good and ill-intentioned, the reasonable and discord-seeking. And those who just want to see it all, ready with a pack of popcorn, subtly adding fuel to the fire as well. Drama's one of the oldest form of entertainment, after all.

Personally, I'd rather see a more heavy-handed approach from the forum owners myself, with a stricter moderation and punishments that also tranfers to your gaming account.
Because if you let those people free reign and 'just' ignore them, you empower those to keep on going as they think they won with their 'argument'.

And sometimes, just like in the real world, harsh consequences need to be in place. Even when it means drop-kicking them (figuratively and literally) in order to keep them in line that their nonsense is not welcome nor tolerated here.
What's interesting is that the forum did used to take a heavy handed approach yet it went too far in such a direction to the point where a number of players were permanently banned for fairly minor and arguably silly reasons. Granted, technically any business can choose to crack down on whoever they so fit but at the same time it isn't unreasonable to then expect those rules to be applied fairly and consistently across the board.

I'm personally in favour of having more of an official presence and engagement from community representatives, which is something I pushed for here:

https://forum.square-enix.com/ffxiv/...epresentatives

It's the only reliable way for the business to gain feedback from players who lack a financial incentive to profit off of the game as opposed to influencers who are effectively bribed into championing a product on behalf of the creators of that product.

Q&A sessions that do not automatically filter out hard hitting questions would also be beneficial, I think.