Can we please see more engagement and activity from our community representatives?

[Theodric]

I've been contemplating posting this for a while now. More than once I've written up something along these lines only to avoid posting it in the hope that things, in time, might just improve on their own. As it stands, though, they have not.

I've been posting on this forum for years. I enjoy the game for the most part and as a consequence of that enjoyment I like engaging with the community that has formed here - and I've made a few good friends in the process. So, with all that said allow me to get to the core of the matter.

Where are our community representatives?

From time to time, we see a thread made where a community representative introduces themselves. They're usually given a warm welcome but it's very rare to see them post again afterwards.

More recently - and without naming names - this forum has been plagued with subtly worded bait threads and thread 'necromancy' designed to frustrate and irritate the forum community.

This would likely be more apparent if the community representatives assigned to the English language portion of the forum spent more time here and less time on Twitter.

I do not want to come across as mean. I'd like to think that the community representatives are keeping tabs on things here. Perhaps their hands are simply tied for whatever reason. So I, on behalf of the forum community, humbly request that feedback is passed along to the development team in the vein of allowing the community representatives to have more freedom in regards to how and when they can post.

Even a simple comment on a constructive suggestion thread can do a world of good in regards to making people here feel as though their feedback is taken into account. To use an example, there's a pretty major concern from European players such as myself, as seen here:

https://forum.square-enix.com/ffxiv/...ver-getting-it

This is the sort of thread I would expect to get more attention and an urgent response. It isn't an unreasonable request, after all - and if players are going to miss out on a mount altogether just because they aren't in the North American or Japanese region then it would be beneficial to know why.

I could link other examples of constructive threads that I would argue deserve attention from community representatives, but I'll keep it to just one example for now.

Again, I am not writing this with the intention of shaming our community representatives. This is just a humble request to be as visible and active here as you are on Twitter.

[HeulGDarian]

For every 1 constructive there are 20 or so threads of people separating into 2 groups and throwing passive aggressiveness around passing it as constructive criticism. The reason those titanmen troll thread keep on coming is cause They Work. Im gonna say it i dont think the few constructive criticisms are good enough as an arguement. However i understand that nonconstuctive criticism is better than no criticism. What they should do is revert the we from now on only reveal patch notes the day prior to the patch because it really feels disingenuous. If all this massive amount of "info" from the community is indeed heard then you would want it out as soon as possible, scheduling aside ofc, by my current understanding though the only feedback they get is the japanese one because even though in their servers they ostracize people , with public blacklists they act together. The only time the eu and na(cl) playerbase was ever mentioned was in eureka cause all 3 playerbase had different prespectives.
Whatever the case what id massively prefer over this confusion of screams , is that role/job wise they take the time to stream about the thought process behind changes maybe with a Q&A from a thread they make and even a pole for a good measure.


Edit1 didnt even manage to write the whole thing and another titanmen alt is here

[Sauteed]

I'll say that community engagement is non existent in my opinion. I never use any other kind of "social media" outside of the forums or the game itself pertaining to FFXIV. I have not seen our representatives say or do anything really. I do not know or even care who they are and have no opinion of them. If their job is to govern our forums then they aren't doing good at it.

On the flip side of this tho, the several times I needed game master assistance within the game itself the gms were courteous, polite and pretty fast to address what few issues I had paged them for.

With all this said, I can give praise where it is due but I also give "criticism" where it is due. And if indeed it is their responsibility to patrol the forums and clean them up then I'd be sure to at first educate them on their responsibility, if they continue to neglect it punish them, then if they cant get it together get some new talent.

[SannaR]

Sadly this is typical SE behavior. Even when I still played XI there were many a time when people at least on the non JP side of things felt ignored and I'm not just talking about not picking non JP questions for Q&A sessions, but just some form of feedback or moderation.

I remember there was a time on those forums where people went and elevated a few select fellow players as authority figures on subjects to where people would post in threads wondering if this will be a thread that either a community rep or said player would respond or not. These threads wouldn't be on things that a player wouldn't be able to have any information on. More like arguments about Bis, lore, rotations ect. Mostly due to how secretive the XI devs would be about combat and stats.

[Shawnerz]

It's ridiculous tbh. I am just going to stick to reddit and discord at this point.

[ADVSS]

For every 1 constructive there are 20 or so threads of people separating into 2 groups and throwing passive aggressiveness around passing it as constructive criticism. The reason those titanmen troll thread keep on coming is cause They Work. Im gonna say it i dont think the few constructive criticisms are good enough as an arguement. However i understand that nonconstuctive criticism is better than no criticism. What they should do is revert the we from now on only reveal patch notes the day prior to the patch because it really feels disingenuous. If all this massive amount of "info" from the community is indeed heard then you would want it out as soon as possible, scheduling aside ofc, by my current understanding though the only feedback they get is the japanese one because even though in their servers they ostracize people , with public blacklists they act together. The only time the eu and na(cl) playerbase was ever mentioned was in eureka cause all 3 playerbase had different prespectives.
Whatever the case what id massively prefer over this confusion of screams , is that role/job wise they take the time to stream about the thought process behind changes maybe with a Q&A from a thread they make and even a pole for a good measure.


Edit1 didnt even manage to write the whole thing and another titanmen alt is here

I would really like to hear more input with where they were going with the ideas for jobs etc that are put in place. Probably would quell a little bit of salt on the eu/na(cl) side, plus would be really nice to know.

[Seddrinth]

Er, what?

I've been posting on this forum for years as a regular presence. I'm also on a completely different datacentre/server to the poster you mentioned and his suspected alts (who, incidentally, are all in the same free company and make no effort to hide themselves).

I regret taking the bait and responding to this thread. Now titan man is playing me. What you just said is exactly what I expect titan man to say when we find out another one of your forum alts. I actually come to these forums for important ff14 discussions and not to get baited into these troll threads. So yeah, you got me good this time.

[Rannie]

Wow... Theodric is definitely not a troll *face palms*.. on the bright side guys they have been deleting some threads so its given me a little bit of hope that they're stepping up their game.

[SannaR]

I regret taking the bait and responding to this thread. Now titan man is playing me. What you just said is exactly what I expect titan man to say when we find out another one of your forum alts. I actually come to these forums for important ff14 discussions and not to get baited into these troll threads. So yeah, you got me good this time.

Wow, this is a first. Course now I'm highly suspicious of you as sure Theodric might be anti Hydelean and what not, but he's definitely not a troll. I mean sure I might not like him because I doubt we'll ever see eye to eye on a lot of things, but again I'm fairly sure he's not a troll.

[Theodric]

Yeah - I spend my money on extra retainers and FFXIV merchandise, not extra forum accounts.