Game unresponsive/crashing without error report when launching.

[CaffeinePanda]

Horrible service - very shocking. You (and many others including myself) deserve multiple months of free game time.

We are still fighting the good fight here: https://forum.square-enix.com/ffxiv/...ching-the-game

[Meirnon]

I should clarify that I have no animosity towards the support staff themselves - but rather towards the procedures and guidelines under which they are made to work that lead to this dismal series of non-responses, recursive troubleshooting, and inability to compensate customers for technical problems arising from defective production. Each staff member is operating essentially with their hands tied behind their backs by a script and procedure that's fundamentally designed in a manner that makes it difficult for novel problems to actually be solved.