Character cannot move using W, A, S, D

[rahz]

What about changing the keyboard? does that change anything? have you updated the drivers? is it possible that Sticky Keys is turned on?

Sticky Keys infor https://www.businessinsider.com/how-...eys-windows-10

[Elakah]

What about changing the keyboard? does that change anything? have you updated the drivers? is it possible that Sticky Keys is turned on?

Sticky Keys infor https://www.businessinsider.com/how-...eys-windows-10

First, thank you for the quick response! I am grateful for any assistance at this point.

However, yes - I have tried all of what you listed. Her original PC was a bit out of date, and not designed for much more than the Sims. When we installed the game on that PC, I was struggling to understand why she was struggling to move SO MUCH. I was standing next to her in game and I assumed the issue was lag, or frame rate related. That's why I decided to buy her a new gaming PC. When we installed the game on her new laptop, the movement issue has persisted. I carried none of her settings over, ensured all her drivers were up to date. Removed a bunch of bloatware - typical Bestbuy PC stuff. As far as I can tell, this issue is related to the game. I am still trying a few more options, but please, if you have any other ideas, hit me!

Thanks again!

[rahz]

I'm just trying to dig up old issues to see if they may be related. I will keep looking

I found another post on Steam saying that closing Team Viewer solved the issue. What program are you using to remote into your moms PC?

https://steamcommunity.com/app/39210...4730327114282/

[Elakah]

Let me dig around and see if that might have something to do with it! Thanks!

[Elakah]

Okay, so that gave me an idea and now I'm more confused. Perhaps it will mean something to someone else? I decided to try using the on-screen keyboard and that allowed the W key to be used for movement. So, I guess that's something. Lol

Alright. So now I've gotten it to work if I first hold CTRL and then press W. I cannot use W if I push CTRL second. Any ideas? lol