i dont remember a gm contacting anyone in wow in game for just reporting a bug and i played wow from burning crusade right to legion expansion .the only exception was when you reported a hacker in game .I'm new to the game and so far i like it very much however i find the in game support lacking compared to the experience i have playing WoW in the past were an ingame GM contacted you within a reasonable amount of time and resolved your issue most if the time.
In this game i file a bug report and i got the feeling it ends up in a black hole never to be seen again.
I filed one today about not getting credit for an achievement although i have all the prerequisites for it. I searched internet and this forum for an answer but didn't find any. I the hope i will get an answer.
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