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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages •
    1 2 3
    • Replies: 26
    • Views: 26,755
    Aenwyrm
    06-15-2025, 09:26 AM Go to last post

  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,731
    Zhexos
    07-01-2024, 11:12 AM Go to last post

  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,983
    Zhexos
    11-17-2023, 05:26 AM Go to last post

  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages •
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 68,929
    Tonjiar
    01-18-2023, 02:44 AM Go to last post

  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,902
    Luxpheras
    12-05-2017, 04:33 AM Go to last post

  1. Constant Lag and Disconnection from Occult Cresent

    Hi I'm new to the forms so I'm sorry if the way I frame this post is bad. Nozomi Yokubo | Dynamis - Seraph Anyways, recently I started on...

    Started by Nozomi_Yokubo‎, 02-13-2026 04:58 PM
    ddos issues, disconnection problem, lagging, occult crescent
    • Replies: 4
    • Views: 479
    Pudringchumenes
    Today, 02:27 AM Go to last post

  2. Unable to log in after trying to visit another data center

    Went to transfer to another data center. Selected the data center and then the world. Seemed like everything was fine, even received the notification...

    Started by cpgaps5615‎, 01-22-2026 06:20 PM
    • Replies: 2
    • Views: 371
    Pudringchumenes
    Today, 02:23 AM Go to last post

  3. Cannot Access Launcher for XIV on PS5

    I have not been able to access the Playstation Network all day, blocking my access to the XIV launcher on my PS5. My internet works just fine (I've...

    Started by jenicegrz‎, 02-09-2026 01:18 PM
    launcher problem, ps5, psn
    • Replies: 2
    • Views: 292
    Pudringchumenes
    Today, 02:17 AM Go to last post

  4. Error Code [11006] [20641] [20643]

    Simply put trying to reinstall the game, but the setup program gives an error. Now, I'm just looking for a way to fix the current error and deal with...

    Started by Leaino‎, 01-29-2026 12:54 PM
    • Replies: 2
    • Views: 286
    Pudringchumenes
    Today, 02:10 AM Go to last post

  5. Constantly getting a DirectX11 Error

    I've been experiencing the same error "A fatal DirectX error has occurred.(11000002)". This usually occurs after 20 minutes of gametime. ...

    Started by Hauteclere‎, 01-09-2026 11:49 AM
    tech issues, technical difficulties, technical help
    • Replies: 4
    • Views: 462
    Pudringchumenes
    Today, 01:50 AM Go to last post

  6. I have horrible FPS drops in Game since Patch 7.4

    I have horrible FPS drops in Game since Patch 7.4. I have tired almost everthing i can think of drivers have been removed an reinstalled with help...

    Started by Umbra_Lunae‎, 12-17-2025 03:02 AM
    2 Pages •
    1 2
    fps drops, lag fps, perfomance issues
    • Replies: 10
    • Views: 1,949
    Pudringchumenes
    03-11-2026, 06:31 AM Go to last post

  7. Can't join any duties (90002)

    Hello. Since the patch (7.45) my main character on Cerberus@Chaos couldn't join any duties. Every time I hit "accept" and the screen darkens, I get...

    Started by ginora‎, 03-08-2026 06:03 AM
    • Replies: 2
    • Views: 199
    Ukhisteysubuh
    03-10-2026, 01:11 AM Go to last post

  8. direct X error 11000002

    FFXIV keeps crashing with black screen & DirectX 1100002 error for no reason. It was working fine previously then it suddenly starts to crash a lot ...

    Started by Rei5‎, 03-07-2026 01:21 PM
    directx crash, directx error 1100002, directx fatal error
    • Replies: 1
    • Views: 177
    Uhgpaysuhbaliet
    03-10-2026, 01:03 AM Go to last post

  9. Audio popping issue

    Hi! Anyone having a very annoying popping audio issue since Endwalker dropped? In the link below you can hear the problem yourself. (WARNING:...

    Started by AsheNabuddis‎, 12-04-2021 09:26 AM
    130 Pages •
    1 2 3 ... 130
    tech support 23 Deleted Post(s)
    • Replies: 1,297
    • Views: 419,737
    Thampbayoyows
    03-06-2026, 10:28 AM Go to last post

  10. Launcher/Account/Forum Login Issues Via Optus (Australian ISP)

    Hello I've facing a bit of a odd problem, I am needing at the moment to turn on a VPN in order to login. It's not 100% of the time but it is often. I...

    Started by SkellCross‎, 02-26-2026 12:37 PM
    1 Deleted Post(s)
    • Replies: 3
    • Views: 366
    Uhgpaysuhbaliet
    03-04-2026, 01:55 AM Go to last post

  11. quest "Legacy of Allag" missing

    Hello, I would like to go further in the main quest "A Time to Every Purpose" and I see I have to do the quests "Cristal Tower". I try to start...

    Started by Lanceloup‎, 12-26-2025 08:18 PM
    • Replies: 4
    • Views: 727
    Uhgpaysuhbaliet
    03-03-2026, 06:52 AM Go to last post

  12. Unable to complete version check

    It never happened before but today when i try to launch the game i got this error : FFXIV Boot Error Unable to complete version check. I...

    Started by Nayska‎, 02-20-2026 05:50 AM
    • Replies: 1
    • Views: 282
    Ukhisteysubuh
    02-27-2026, 10:39 AM Go to last post

  13. Tranferring Character Appearance Data

    So, I recently upgraded from PS4 to PS5 and I was able to transfer my system settings and character settings, however the Character Appearance Save...

    Started by Leaf_Dragoon‎, 02-19-2026 11:45 AM
    • Replies: 5
    • Views: 393
    Thampbayoyows
    02-27-2026, 09:28 AM Go to last post

  14. Routing Issue: High Latency from Australia to OCE Data Center (Aussie Broadband)

    Hello, I’m experiencing consistently higher ping than usual when connecting to the OCE servers from Australia (Aussie Broadband). Normally my...

    Started by Nero-Kan‎, 01-06-2026 10:31 PM
    2 Pages •
    1 2
    aussie broadband, aussiebb, oce, technical support
    • Replies: 10
    • Views: 1,458
    Uhgpaysuhbaliet
    02-27-2026, 05:51 AM Go to last post

  15. Bad lag again with NTT's NA server network

    EDIT / UPDATE What we know is this is mostly AT&T Internet customers that are affected. After 3 days Square-Enix has finally stated they are...

    Started by Krojack‎, 05-16-2023 02:07 AM
    157 Pages •
    1 2 3 ... 157
    17 Deleted Post(s)
    • Replies: 1,563
    • Views: 601,897
    Janyd
    02-11-2026, 04:31 PM Go to last post

  16. Moved: FFXIV Shut down after successful log in

    I wanted to make another post about this just to signal boost, but I'm having the same issue as a previous thread in this forum:...

    Started by MerriMane‎, 02-27-2026 08:22 AM
    crashing to desktop, error, startup, technical isssue
    • Replies: -
    • Views: -
    Sailvadar
    01-31-2026, 10:27 PM Go to last post

  17. ddos? 13 times in one day?

    why cant i play the game that i'm paying for. why am i constantly being kicked out of the game while i'm trying to play. when patch dropped i was...

    Started by enno‎, 01-07-2026 07:25 AM
    2 Pages •
    1 2
    ddos 1 Deleted Post(s)
    • Replies: 18
    • Views: 1,720
    Roxiu
    01-09-2026, 10:53 PM Go to last post

  18. Computer clock runs slow while game is open?

    I have a Lenovo Legion 5 17ACH6H laptop (running Windows 11) that seems to have an issue with the system clock only when FFXIV is open. I play in...

    Started by monsterfurr‎, 12-31-2025 07:18 AM
    • Replies: 1
    • Views: 370
    DarkArvan
    01-04-2026, 01:28 AM Go to last post

  19. Game Freeze

    Since launch of Dawntrail I have had a number of instances of game freeze. Sometimes just the game and I can close it and relaunch, but other times...

    Started by Anida‎, 07-03-2024 03:00 AM
    5 Pages •
    1 2 3 ... 5
    4 Deleted Post(s)
    • Replies: 40
    • Views: 18,326
    Veritas-Ancora
    12-30-2025, 02:49 PM Go to last post

  20. Game crashing on launch, ffxiv_dx11.exe error

    Hello, I've had this issue ever since buying the full game and reinstalling. Before I initially reinstalled, I ran the game completely fine on free...

    Started by HYMENOPTERA‎, 08-19-2025 08:23 AM
    2 Pages •
    1 2
    • Replies: 13
    • Views: 2,368
    TwiceDamned
    12-27-2025, 12:44 PM Go to last post
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