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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    2 Pages
    1 2
    • Replies: 18
    • Views: 14,272
    07-21-2023, 07:56 PM Go to last post
  2. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 47,745
    01-18-2023, 02:44 AM Go to last post
  3. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 13,871
    12-05-2017, 04:33 AM Go to last post
  1. Mac Client Xbox Elite 2 controller issue

    Hi! I just bought the mac license of the game but can't calibrate my Xbox elite 2 controller properly and it starts spinning when going to my...

    Started by Vaelix‎, Yesterday 10:25 PM
    • Replies: 1
    • Views: 84
    Yesterday, 10:47 PM Go to last post
  2. Cross platform with different expansions?

    Hi guys! You should probably heard this question a lot over the years, still I could not find a relaxing answer for it. I bought endwalker...

    Started by Flemian9‎, Yesterday 09:23 PM
    cross platform
    • Replies: 0
    • Views: 94
    Yesterday, 09:23 PM Go to last post
  3. The Lochs Crash to Windows

    Hi there! Every time I attempt to enter The Lochs area, the game crashes to windows. I can enter any other area just fine, but the Lochs crashes....

    Started by Thurs_Games‎, 09-23-2023 05:26 PM
    • Replies: 5
    • Views: 265
    Yesterday, 07:59 AM Go to last post
  4. Error when trying to buy crysta

    I tried buying crysta with paypal, but got a message error afterwards. I still got charged for the purchase, but didn't get the crysta added to my...

    Started by Dunkaccino‎, 09-27-2023 05:52 AM
    • Replies: 3
    • Views: 185
    Yesterday, 06:42 AM Go to last post
  5. Bad lag again with NTT's NA server network

    EDIT / UPDATE What we know is this is mostly AT&T Internet customers that are affected. After 3 days Square-Enix has finally stated they are...

    Started by Krojack‎, 05-16-2023 02:07 AM
    132 Pages
    1 2 3 ... 132
    13 Deleted Post(s)
    • Replies: 1,310
    • Views: 293,796
    09-26-2023, 10:21 AM Go to last post
  6. Dualshock Edge on FFXIV

    I am having major issues using the DualSense Edge (Playstations version of a Pro/Elite controller) on PC with FFXIV. I am using the raw client,...

    Started by deadbyfaith‎, 03-03-2023 03:32 AM
    2 Pages
    1 2
    dualsense edge, dualshock edge
    • Replies: 10
    • Views: 4,392
    09-26-2023, 08:45 AM Go to last post
  7. Screen freezing but sound continues only when playing FFXIV

    Hello everyone. So recently I got a new pc. My old pc played the game with absolutely no issues. As I started playing FF my pc would start...

    Started by MaisBaun‎, 03-19-2023 06:00 AM
    amd radeon, game crashing, pc freezing, technical help
    • Replies: 3
    • Views: 756
    09-26-2023, 03:39 AM Go to last post
  8. Crashing with no error message

    As of afew days ago the game has begun to crash anytime i try to play it, it either happens soon after logging in or on the loading screen as im...

    Started by Linkthehunter‎, 09-09-2023 07:04 AM
    • Replies: 1
    • Views: 289
    09-20-2023, 10:02 PM Go to last post
  9. Gaming Mouse Buttons

    I have a G600 Gaming mouse with 12 side buttons. I Plugged it in when I got it and it controlled my number 1 hotbar fine. I logged in today to play...

    Started by Eoheort‎, 09-04-2023 08:06 AM
    • Replies: 1
    • Views: 205
    09-20-2023, 09:46 PM Go to last post
  10. Screen resolution suddenly not applying anymore

    Hey guys. I've been playing in windowed mode since forever, and for some reason I found that the resolution 1534x801 is the best for me. The...

    Started by CakeMusume‎, 09-04-2023 03:33 AM
    resolution, resolution issue, screen mode, screen resolution, screen settings
    • Replies: 1
    • Views: 190
    09-20-2023, 09:33 PM Go to last post
  11. New Player Can't Pay Sub Error (-24202)

    I got a friend to start playing and he loves the game so much. His 30-day free trial ended and he's been trying to sub for a week. He has tried 2...

    Started by Kuponutz‎, 09-02-2023 01:31 AM
    error (-24202), payment error, payment issue
    • Replies: 2
    • Views: 274
    09-20-2023, 09:16 PM Go to last post
  12. Large House demolished despite entering

    My large house was demolished, despite me entering the house to stop the demolition. You can clearly see in the picture here (...

    Started by BinkyBonky‎, 09-15-2023 08:48 AM
    2 Pages
    1 2
    1 Deleted Post(s)
    • Replies: 10
    • Views: 19,986
    09-18-2023, 11:18 PM Go to last post
  13. Regular Game Crashes - Have Tried Over A Dozen Fixes

    Hello Forums, I am a new player that just installed a few days ago and I am having nothing but issues with this game crashing. I have tried...

    Started by Mairsile‎, 08-15-2023 01:30 PM
    3 Pages
    1 2 3
    amd, game crashing, nvidia, troubleshoot
    • Replies: 25
    • Views: 1,678
    09-17-2023, 03:49 PM Go to last post
  14. FFXIV game won't load. Have a black box.

    I tried to change to a new graphics card which didn't work. I put my old graphics card back in but somehow things got messed with on my computer...

    Started by Katz_McKatz‎, 09-17-2023 09:41 AM
    • Replies: 1
    • Views: 270
    09-17-2023, 02:46 PM Go to last post
  15. Constant error 2002 and unable to connect to game since mid March

    Been getting constant 2002 errors and been unable to connect to the game normally at all since mid March. And would be good to know if other's are...

    Started by vonRavenstein‎, 05-29-2023 09:13 PM
    2 Pages
    1 2
    • Replies: 14
    • Views: 1,838
    09-14-2023, 05:13 AM Go to last post
  16. Game Crashes after character select

    I use the Windows version and just started to play the game again for the 6.2 update. It now consistently crashes after I choose a character and get...

    Started by Farrow‎, 08-29-2022 10:35 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 5,629
    09-12-2023, 11:31 AM Go to last post
  17. Awful lag from EU to NA servers

    Someone pointed out it's better to start a new thread in regards to this high ping issue we EU people are struggling with for the past few days. ...

    Started by Rehayem‎, 08-31-2023 09:17 PM
    2 Pages
    1 2
    • Replies: 12
    • Views: 1,352
    09-08-2023, 04:29 AM Go to last post
  18. Black screen after launching the game

    I logged into the game just fine yesterday. Now, after downloading the 6.2 patch, after clicking on "play", game launches, expands to fullscreen, but...

    Started by HuaTuo‎, 08-23-2022 08:36 PM
    30 Pages
    1 2 3 ... 30
    6 Deleted Post(s)
    • Replies: 290
    • Views: 78,102
    09-08-2023, 01:59 AM Go to last post
  19. Animate and Cound cuts out.

    I've had a bit of a break from the game but since I've gotten back to the grind I've gotten a new PC; a NUC 12 with an Arc 770 GPU. I find...

    Started by Kazekamiha‎, 09-04-2023 11:11 AM
    • Replies: 2
    • Views: 266
    09-05-2023, 06:19 AM Go to last post
  20. My Cutscenes suddenly go "Cinematic Widescreen"

    A couple months ago the settings for my cutscenes got changed and I don't know how to fix them. My default res is 1980x1200 I got the same 16:10...

    Started by Nadda‎, 08-19-2023 02:02 PM
    cinematics, cutscene, fullscreen, help me, widescreen
    • Replies: 2
    • Views: 358
    09-04-2023, 10:04 PM Go to last post

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