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  1. #1
    Player
    BaurusSeaborn's Avatar
    Join Date
    Apr 2022
    Location
    Limsa Lominsa
    Posts
    10
    Character
    Baurus Seaborn
    World
    Twintania
    Main Class
    Bard Lv 81
    Alas, it's not just the name of the localisation forum that's an issue. There seems to be a wider problem with users not being sent to the right place for their feedback when they're sign-posted here from other platforms. This was certainly true in my case in my case.

    I was sign-posted to the forums from a short-URL in a support ticket that sent me to the Website/Companion App Feedback & Suggestions sub-forum. It was only after posting that I realised it was the wrong place, but the sticky in that sub-forum goes on to state:

    "With feedback and suggestions on localization and other English-related issues, please submit them by creating a post on the sub-forum “Localization” under the “FEEDBACK” section."

    This signposts users elsewhere, but still isn't a complete or correct set of instructions. You only have to take a brief look at that Website Feedback area to realise it's a mess of people posting non-website feedback , but if the same thing happened them as happened to me, then of course that's going to happen.

    Honestly, I don't even blame users for not reading the sticky threads. If you're given a URL by a member of the Support Team, it's entirely reasonable to think that they've given you the correct URL. You shouldn't have to second guess that when you're changing platform to something you wouldn't ordinarily use.
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    Last edited by BaurusSeaborn; 04-11-2022 at 10:33 PM. Reason: Paragraph formatting