One of FFXIV’s most prominent themes since Heavensward has been compassion and empathy, especially when it comes to those we have considered adversaries in the past. We hold them accountable for their atrocities, but delve deep into what has driven them to such ends, so we understand their state of mind and where they’re coming from even if we don’t agree with what they’ve done. For some baffling reason, Zenos is not afforded this same courtesy, despite being one of the game’s most enduring characters. Other major villains who have wrought comparable/greater harm, namely Gaius, Nidhogg, Emet-Selch, Elidibus, and Fandaniel/Hermes, are developed with significant pathos. So…why not Zenos?
It’s not as if Zenos’ pathos didn't exist prior to 6.0. The Wandering Minstrel confirms Zenos is a “lonely, pitiable man,” and most importantly, we have this canon short story that details what sapped the joy from Zenos’ existence and the abominable treatment he suffered as a child at the hands of his father. Unfortunately, it’s only available in a book that’s out-of-print, and you wouldn’t find it online unless you were specifically digging for it. I was extremely hopeful the story would make an appearance in the game as an echo, as it not only helps explain why Stormblood-era Zenos had abilities unseen by any other Garlean, but how he came to the conclusion that finding a powerful rival to strive against is the only thing that might end the soul-crushing emptiness plaguing his existence. I’m not trying to “woobify” the man or justify his abhorrent actions, but I’m extremely bothered that at no point, do we acknowledge in MSQ that his self-centered behavior and lust for violence are the result of severe trauma and having never been loved or cared for since the day he was born. Even if the player still refuses to pay him any sympathy (which is valid), they at least have a chance to appreciate where he’s coming from. An all-too common complaint is that Zenos lacks depth, and this would have been the ideal means to give him some much-needed development.
And the opportunities to show us such an echo were numerous! We run into Zenos multiple times before the game’s finale. This is exposition we should have gotten back in Stormblood, and it’s galling to see that same mistake repeated in another expansion where he’s made out to be a major player.
His 6.0 treatment is even more vexing when you compare him to his partner in crime. Soon after the WoL’s introduction to Fandaniel, Estinien asks if we’ll try to understand him, like we did with Hades, and all of the possible responses are different shades of, “yes, I’ll try.” Despite the man giving us no indication whatsoever that he craves nothing less than our agonizing death, the game implores us to keep an open mind.
Then we meet him again as Hermes. The game pushes us to bond with him, open our hearts to his inner turmoil, and then the guy whips around and knowingly dooms all of mankind (and likely all life in the universe). He does this based on his slighted moral code as well as his personal interpretation of the data collected during his personal experiment. The act is disgustingly selfish, yet the narrative does little to condemn it. When we run into Hermes-as-Amon again, we still have the option of a compassionate, “Next time, we will find the answer together.” as our goodbye to him. Despite having wrought terror and destruction beyond measure, he’s treated with immense grace and respect as a tragic figure.
Zenos, on the other hand, is absolutely instrumental in our fight against the Endsinger, having flown across the universe to aid us. When it’s all over, we have no option to thank him, nor do we even remotely address that the WoL couldn’t have saved Etheirys without his help. Typically, after a villain assists the WoL (even begrudgingly), we acknowledge their good deed and are given the option of expressing thanks. In this instance, we seemed ready to abandon Zenos to the cold edge of creation, which is jarringly and uncharacteristically callous for FFXIV - yes, Zenos deserves to be punished and the WoL is right to have a personal vendetta against him, but this seemed...somewhat excessive. I personally found that last shot of Zenos’ body left to rot the edge of the universe unexpectedly cruel, and I had difficulty feeling positively throughout the rest of the game’s ending.
I’m also troubled that the writers gave him so many loose threads after Stormblood that ultimately lead to nothing - his dreaming of Amaurot, Elidibus calling him an invaluable test subject, and Fandaniel wondering “Could Emet-Selch have found a way…?” in regards to his dreams. There was so much compelling potential here, and we just…did nothing with any of it.
And to be clear, this is not about “Zenos got what he deserved” or “but he died getting what he wanted,” it’s strictly about the bizarre absence of the insight necessary for us to empathize with the second-most prominent villain in the expansion.
As much as I would love to see more of him (especially as a party member), I’m not sure bringing Zenos back to life a 2nd time could fix this, what with the finality of his last moments. But I do hope that going into the future, all of the above will be addressed in some capacity. For how excellent Endwalker was, it feels like something of an open wound to leave things as they are now.
EDIT: I was hoping this would be obvious without me having to say it outright, but THIS IS NOT A DEBATE CONCERNING WHETHER OR NOT ZENOS DESERVES REDEMPTION. Nowhere in the above am I asking for for the writers to redeem Zenos at all. This is about the game not offering us enough information to understand what led to Zenos becoming the person he is now.