DX11 crashes

[Brennus]

Ever since I started playing FFXIV I've had very frequent crashes, which I believe are caused by something not working correctly with DX11. Here's the latest information I have on a recent such crash, I'd like to ask for help in resolving this issue from anybody here:



And my system information obtained from the launcher is as follows:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\david\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 3602
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8159.133MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14047.133MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.153GB SYSTEM_FREEDISC_SPACE 372.954GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 488.535GB SYSTEM_FREEDISC_SPACE 77.585GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.984GB SYSTEM_FREEDISC_SPACE 1362.917GB
SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 943.993GB
SYSTEM_STORAGE T:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 305.199GB
SYSTEM_STORAGE W:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 4657.493GB SYSTEM_FREEDISC_SPACE 784.640GB
SYSTEM_STORAGE Y:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.507GB SYSTEM_FREEDISC_SPACE 100.184GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.507GB SYSTEM_FREEDISC_SPACE 361.496GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4079.566 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {292D9860-9608-4F7C-9B6F-692BCD8AE92D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 16:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F4688ECD-D338-4CAF-B610-BE374B1D03A0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 16:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {18CF3FF9-1C0E-4179-B61E-9404F3BB27E6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {209AB4B0-F0A2-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {209B29E0-F0A2-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {209B50F0-F0A2-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {209B50F0-F0A2-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {209B7800-F0A2-11EB-8005444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {209B9F10-F0A2-11EB-8006444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {209BC620-F0A2-11EB-8007444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {209BC620-F0A2-11EB-8008444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 LUX Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
Technical Support - Post New Thread - Google Chrome
Microsoft Text Input Application
Settings
Settings
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Genuine Service
Battle.net
Burning Crusade Classic
Diablo III
Google Chrome
HP Photo Creations
IrfanView (remove only)
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Adobe Photoshop 2022
ProtonVPN
Razer Cortex
Razer Synapse
µTorrent
UXP WebView Support
VLC media player
Winamp
World of Warcraft
World of Warcraft Classic Era
World of Warcraft Public Test
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Scan
AIO_Scan
HP Scan Extended
DeviceDiscovery
HPProductAssistant
5600Trb
Toolbox
AIO_CDB_Software
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ProtonVPN
Status
ProtonVPNTap
Google Update Helper
5600
5600_Help
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
WebReg
HP Update
Fax
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
DocProc
Copy
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
HPSSupply
Adobe Acrobat XI Pro
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
calibre
Adobe Flash Player 10 ActiveX
GPBaseService2
SolutionCenter
Destinations
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
SplashID Safe
TradeSkillMaster Application version 1.0
ProtonVPNTun
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
HPPhotoGadget
TrayApp
MarketResearch
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
AIO_CDB_ProductContext
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
BufferChm
GIMP 2.10.24
Batch Image Manipulation Plugin for GIMP
HP Imaging Device Functions 14.0
HP Solution Center 14.0
HP Customer Participation Program 14.0
OCR Software by I.R.I.S. 14.0
Macrium Reflect Free Edition
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Shop for HP Supplies
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Malwarebytes version 4.4.4.126
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
4K Video Downloader
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Bonjour
Network64
HP Photosmart Officejet and Deskjet All-In-One Driver Software
4K Video to MP3
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
Windows PC Health Check
NVIDIA Graphics Driver 497.29
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Macrium Reflect Free Edition
4K YouTube to MP3
4K Slideshow Maker 1.8
64 Bit HP CIO Components Installer


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 000037A8
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 0000145C
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00001E60
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000265C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002484
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00001E48
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 000031D0
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 0000187C
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 000018BC
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 000006CC
C:\Program Files\Google\Chrome\Application\chrome.exe 00003CDC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002950
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000018C0
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00001C9C
C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00002ADC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000023EC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002778
C:\Windows\Explorer.EXE 00001B2C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002548
C:\Windows\System32\GameBarPresenceWriter.exe 000026BC
C:\Windows\System32\RuntimeBroker.exe 00003A54
C:\Windows\System32\SecurityHealthSystray.exe 00002B08
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000102C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001064
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002004
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003378
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000030F0
C:\Windows\system32\ApplicationFrameHost.exe 00002784
C:\Windows\system32\DllHost.exe 00003070
C:\Windows\system32\SettingSyncHost.exe 000027B8
C:\Windows\system32\conhost.exe 00001C8C
C:\Windows\system32\sihost.exe 0000190C
C:\Windows\system32\svchost.exe 00003520
C:\Windows\system32\taskhostw.exe 000019E0
W:\GAMES - INSTALLED\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00003944
W:\GAMES - INSTALLED\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003D88
W:\GAMES - INSTALLED\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001F48
c:\program files\macrium\common\reflectmonitor.exe 000004D0
c:\program files\macrium\common\reflectui.exe 00002910

[Brennus]

No response? Is this a tech support forum? Am I mistaken in thinking there would be SE staff people monitoring this forum and offering advice, troubleshooting tips or maybe even detailed solutions to user problems?

I still hope to see someone at least acknowledge that this problem is not unique to my game setup.

[Kirika-]

I see your FF14 install is on your W drive.
FF14 is known to sometimes act up when installed on the non-OS drive in rare cases.
I'm not saying this is the root of your issue, but it appears you have room on your C drive, so try installing the game there.

Also, you are running a Gen 2 iCore CPU (i7-2600K) under Windows 10. This is a line of Intel CPUs that Windows 10 64bit is loosing support for:
https://www.intel.com/content/www/us...rocessors.html - Scroll down to bottom of the chart - 2nd Generation Intel® Core™ Processors
You may want to consider a system upgrade.

[Brennus]

I see your FF14 install is on your W drive.
FF14 is knows to sometimes act up when installed on the non-OS drive in rare cases.
I'm not saying this is the root of your issue, but it appears you have room on your C drive, so try installing the game there.

Also, you are running a Gen 2 iCore CPU (i7-2600K) under Windows 10. This is a line of Intel CPUs that Windows 10 64bit is loosing support for:
https://www.intel.com/content/www/us...rocessors.html - Scroll down to bottom of the chart - 2nd Generation Intel® Core™ Processors
You may want to consider a system upgrade.

Thank you for your comments! I know I'm overdue for a system upgrade, but still hoping to keep going a bit longer with that CPU (I haven't had any trouble with older games like WoW, Guild Wars 2, SWTOR, Diablo 3). I'll try to do a reinstall of the FFXIV game onto my C: Drive, maybe that will help out. Once again thanks for the kind advice. :-)

[Brennus]

I have re-installed my FFXIV game onto my Windows 10 OS drive (C: drive) as suggested. The game ran for a while, but then crashed again. Since then it's crashed another several times, pretty much randomly: while I'm reviewing my retainers' completed ventures, when I'm having my equipment mended, just standing out in the middle of nowhere with no other player around me, while watching a cutscene, etc., etc.

In view of several other threads I find on this forum:

https://forum.square-enix.com/ffxiv/...11-crash-issue

https://forum.square-enix.com/ffxiv/...n-t-make-sense.

https://forum.square-enix.com/ffxiv/...ash-repeatedly

https://forum.square-enix.com/ffxiv/...irectx11-error

..and more than I won't link to here, this is a far from isolated problem, and which has gone on for a long while. Please, Square Enix, give us a solution for this. It's not our rigs or what we do, its the game itself. Make it so it works. The story is great and the gameplay is fantastic, we love your game, just fix this DirectX11 issue. Switching to DX9 doesn't solve the problem either, I've tried it multiple times with the same results.

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience. We would like you to try some of the following suggestions as the DirectX errors can stem from Windows related issues, corrupt files, confliction programs etc:

■ Toggle between Windowed mode and Full Screen mode
Programs → SQUARE ENIX → FINAL FANTASY XIV → Launch FINAL FANTASY XIV Config
Configuration Button → Screen Settings Tab → Change settings in Screen Mode
It is possible that changing the screen mode will allow the program to run properly.

■ Lower the resolution
From the FINAL FANTASY XIV Config and the in-game config menu, you can change settings to reduce graphical processes, such as shadows and texture quality.

■ Update graphics drivers
If the graphics drivers are outdated, the game may not run properly.
If using a commercial computer, check the help manual when updating.
If using a home-built computer, update the relevant drivers for your graphics card, typically found on the manufacturer's website.

■ Disable/uninstall security programs and firewalls for the game program
There is a possibility that security programs and firewalls are interfering with the game program. Please disable these programs or add FINAL FANTASY XIV as an exception before attempting to run FINAL FANTASY XIV. Especially following installation or version updates, game files may be targeted by these functions.

■ Close any running applications/Clean Boot
Because other applications may interfere with your installation, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your computer to run the program. If the situation improves, update the driver software for the removed devices. Consult the help manual of your peripheral device for instructions on updating the drivers or related software.

■ Reinstall FINAL FANTASY XIV
If the installed data has been corrupted, the issue may be resolved by re-installing the program.

If you have played before, make sure to delete the 'Final Fantasy XIV' folder in the 'My Documents' → 'My Games' folder. You can re-download the Windows game client at the following link: http://www.finalfantasyxiv.com/playersdownload/na. Steam users should re-install from their Steam Library.

As for your system specifications, while the 2nd Gen Intel i7 may be suitable for the game based on the system requirements, compatibility issues may arise with Windows and various programs as the processor itself is already 9 generations old. It might be a good idea to look into a system upgrade as a friendly recommendation to avoid alternative issues that can result from using older hardware.

We hope this information is helpful.

Thank you for contacting the Final Fantasy XIV Technical Support Forums!

[Brandter]

Greetings fellow Eorzean,

We apologize for the inconvenience. We would like you to try some of the following suggestions as the DirectX errors can stem from Windows related issues, corrupt files, confliction programs etc:

■ Toggle between Windowed mode and Full Screen mode
Programs → SQUARE ENIX → FINAL FANTASY XIV → Launch FINAL FANTASY XIV Config
Configuration Button → Screen Settings Tab → Change settings in Screen Mode
It is possible that changing the screen mode will allow the program to run properly.

■ Lower the resolution
From the FINAL FANTASY XIV Config and the in-game config menu, you can change settings to reduce graphical processes, such as shadows and texture quality.

■ Update graphics drivers
If the graphics drivers are outdated, the game may not run properly.
If using a commercial computer, check the help manual when updating.
If using a home-built computer, update the relevant drivers for your graphics card, typically found on the manufacturer's website.

■ Disable/uninstall security programs and firewalls for the game program
There is a possibility that security programs and firewalls are interfering with the game program. Please disable these programs or add FINAL FANTASY XIV as an exception before attempting to run FINAL FANTASY XIV. Especially following installation or version updates, game files may be targeted by these functions.

■ Close any running applications/Clean Boot
Because other applications may interfere with your installation, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your computer to run the program. If the situation improves, update the driver software for the removed devices. Consult the help manual of your peripheral device for instructions on updating the drivers or related software.

■ Reinstall FINAL FANTASY XIV
If the installed data has been corrupted, the issue may be resolved by re-installing the program.

If you have played before, make sure to delete the 'Final Fantasy XIV' folder in the 'My Documents' → 'My Games' folder. You can re-download the Windows game client at the following link: http://www.finalfantasyxiv.com/playersdownload/na. Steam users should re-install from their Steam Library.

As for your system specifications, while the 2nd Gen Intel i7 may be suitable for the game based on the system requirements, compatibility issues may arise with Windows and various programs as the processor itself is already 9 generations old. It might be a good idea to look into a system upgrade as a friendly recommendation to avoid alternative issues that can result from using older hardware.

We hope this information is helpful.

Thank you for contacting the Final Fantasy XIV Technical Support Forums!

None of this works, it has never worked and will never work.

[Elcan]

Greetings,

just as OP, I`ve encountered many of fatal directx crashes ever since i started playing. But since yesterday im not able starting up the game with dx11 enabled.
Before reaching the title screen im greeted with a very similar error message as OP.
I`ve done:
Started the application in both fullscreen and windowed bl.
Reinstalled graphical drivers.
Rebooted several times.
Deleted the folder in the documents directory.
Timed out antivirus while installing and starting.
"Repaired" game files via launcher.
Reinstalled the whole game.

Still no use. Please advice.

System Info:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\User\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2203
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 16319.309MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32191.309MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.514GB SYSTEM_FREEDISC_SPACE 54.168GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 841.149GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.654 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (119Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/15/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Kopfhörer (AirPods von Nick Stereo)
SYSTEM_SOUND_DEVICE_ID {499F685D-363E-478B-8FFD-3FBE850F1064}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 12/6/2019 01:00:00
SYSTEM_SOUND Lautsprecher (Logitech PRO X Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {3EEC3549-9F5D-42E6-A50B-A6B7BC173EC2}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2021.11.3479.0
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 10/21/2021 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {56708D80-4463-11EB-8001444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {567177E0-4463-11EB-8002444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {56719EF0-4463-11EB-8003444553540000}
SYSTEM_INPUT_NAME G815 RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20F1820-4BC9-11EB-8004444553540000}
SYSTEM_INPUT_NAME HID-konformes Benutzersteuergerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20F6640-4BC9-11EB-8005444553540000}
SYSTEM_INPUT_NAME HID-konformes, vom Hersteller definiertes Gerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20DB890-4BC9-11EB-8001444553540000}
SYSTEM_INPUT_NAME PRO X Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20F8D50-4BC9-11EB-8006444553540000}
SYSTEM_INPUT_NAME HID-konformes, vom Hersteller definiertes Gerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20E06B0-4BC9-11EB-8002444553540000}
SYSTEM_INPUT_NAME PRO X Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A20FB460-4BC9-11EB-8007444553540000}
SYSTEM_INPUT_NAME HID-konformes, vom Hersteller definiertes Gerät
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {86A234D0-4DEC-11EB-8002444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DX11 crashes - Antworten – Opera
My Games
Rechner
Rechner
NVIDIA GeForce Overlay
Microsoft Text Input Application
Einstellungen
Einstellungen


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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002E08
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000025E8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002874
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000331C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002194
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00003474
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002A44
C:\Users\User\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00002644
C:\Users\User\AppData\Local\Programs\Opera GX\82.0.4227.50\opera_crashreporter.exe 00002428
C:\Users\User\AppData\Local\Programs\Opera GX\opera.exe 000029C8
C:\Windows\Explorer.EXE 000021AC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003668
C:\Windows\System32\RtkAudUService64.exe 00000CEC
C:\Windows\System32\RuntimeBroker.exe 00002614
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000C2C
C:\Windows\System32\smartscreen.exe 00003364
C:\Windows\System32\svchost.exe 00002360
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001204
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000026E8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000028E0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003C70
C:\Windows\system32\ApplicationFrameHost.exe 00003674
C:\Windows\system32\DllHost.exe 00003B00
C:\Windows\system32\SettingSyncHost.exe 00002D18
C:\Windows\system32\conhost.exe 00002C7C
C:\Windows\system32\sihost.exe 00001CF0
C:\Windows\system32\svchost.exe 000023B0
C:\Windows\system32\taskhostw.exe 00001E84
d:\RIB\OStore\bin\oscmgr6.exe 00001490
d:\RIB\OStore\bin\osserver.exe 00001570

[Brennus]

Greetings fellow Eorzean,

We apologize for the inconvenience. We would like you to try some of the following suggestions as the DirectX errors can stem from Windows related issues, corrupt files, confliction programs etc:

■ Toggle between Windowed mode and Full Screen mode
Programs → SQUARE ENIX → FINAL FANTASY XIV → Launch FINAL FANTASY XIV Config
Configuration Button → Screen Settings Tab → Change settings in Screen Mode
It is possible that changing the screen mode will allow the program to run properly.

■ Lower the resolution
From the FINAL FANTASY XIV Config and the in-game config menu, you can change settings to reduce graphical processes, such as shadows and texture quality.

■ Update graphics drivers
If the graphics drivers are outdated, the game may not run properly.
If using a commercial computer, check the help manual when updating.
If using a home-built computer, update the relevant drivers for your graphics card, typically found on the manufacturer's website.

■ Disable/uninstall security programs and firewalls for the game program
There is a possibility that security programs and firewalls are interfering with the game program. Please disable these programs or add FINAL FANTASY XIV as an exception before attempting to run FINAL FANTASY XIV. Especially following installation or version updates, game files may be targeted by these functions.

■ Close any running applications/Clean Boot
Because other applications may interfere with your installation, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your computer to run the program. If the situation improves, update the driver software for the removed devices. Consult the help manual of your peripheral device for instructions on updating the drivers or related software.

■ Reinstall FINAL FANTASY XIV
If the installed data has been corrupted, the issue may be resolved by re-installing the program.

If you have played before, make sure to delete the 'Final Fantasy XIV' folder in the 'My Documents' → 'My Games' folder. You can re-download the Windows game client at the following link: http://www.finalfantasyxiv.com/playersdownload/na. Steam users should re-install from their Steam Library.

As for your system specifications, while the 2nd Gen Intel i7 may be suitable for the game based on the system requirements, compatibility issues may arise with Windows and various programs as the processor itself is already 9 generations old. It might be a good idea to look into a system upgrade as a friendly recommendation to avoid alternative issues that can result from using older hardware.

We hope this information is helpful.

Thank you for contacting the Final Fantasy XIV Technical Support Forums!

Ever since experiencing the FFXIV DirectX11/DirectX9 crashes, I have done the following:

1. Checked and updated all my drivers - all devices, including GPU card, which I keep updated on a very regular basis;
2. Re-installed Windows 10 - clean install, none of the old files saved;
3. Re-installed FFXIV, from an internal drive to my OS C:/drive;
4. Toggled between Windowed and Full Screen mode;
5. Lowered resolution settings;
6. Stopped all other applications while running FFXIV;
7. Eliminated all startup programs;
8. In general, provide a clean environment for FFXIV to run on.

Yet there are no changes. The crashes keep coming, randomly. When I run around in game, when I'm in the open world, when I'm in an instance, grouped with other players, when I'm in a Trust dungeon; when I work with my retainers, browse a vendor's, collectable appraiser's, scrip exchange window, etc., etc. There's no rhyme or reason to when or why the game crashes. Sometimes it just disappears from my screen and I'm dumped to the desktop. Sometimes it just hangs, I can't do anything but do a hard restart of my PC. More often than not, I'll get the DX error dialog that I posted or a variation thereof.

And, lastly, I do not experience any of this with all the other games I have installed and play on this machine. Only with FFXIV.

[LaurenL]

I've been getting a similar error ever since upgrading my video card.




I even upgraded the rest of my system (new mobo, cpu, memory, SSDs) and still get it too.

Limiting my fps to 60 seems to help.