Welcome to the nightmare, they've had this issue on and off for 5 years and no official statement. The risk you the "support" ghosting you is pretty much guaranteed. You can try the other test that all the other players who have this issue have tested but the likelihood of anything working is pretty much zero :/. Their DX11 is broken in this game, if you get crashes there's no real solution to the problem only short term patchwork that can increase the time before it happens.