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  1. #1
    Player
    markedprion's Avatar
    Join Date
    Oct 2013
    Posts
    6
    Character
    Sekhmet Bint'ra
    World
    Diabolos
    Main Class
    Thaumaturge Lv 76

    Login character data showing ???, no voices in all cutscenes

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time: 12/10/2021 16:10
    Frequency: all the time
    World name: Diabolos
    Character name: Irkalla Bint’uruk
    Retainer name: NA
    NPC name: NA
    Monster name: NA
    Class/Level: Reaper 84
    Party or solo: solo
    In-game time: NA
    Area and coordinates: NA
    Housing: NA
    Steps:


    1. When at the character login screen, all character data shows ???



    1. When in voiced cutscenes- no voices can be heard
    2. BGM can be heard, ambient noise can be heard. Only impacts voices in cutscenes.
    3. Verified all sounds not muted
    *Add more steps if necessary

    Windows OS

    Information About the Peripherals You Are Using
    -Type: None
    -Maker:
    -Model Number:
    (0)

  2. #2
    Player
    Karatecatgrl's Avatar
    Join Date
    Aug 2013
    Location
    Gridana
    Posts
    121
    Character
    Dawnalia Emeralyn
    World
    Ultros
    Main Class
    Arcanist Lv 90
    Which quest in particular is voice overs not happening on, because certain msq quests and side quests aren't all voiced. You need to give them more information in your report.

    Also login data is a known issue. It's due to the large volume of logins and queues. Rest assured the character data is actually there and fine.
    (0)

  3. #3
    Player
    markedprion's Avatar
    Join Date
    Oct 2013
    Posts
    6
    Character
    Sekhmet Bint'ra
    World
    Diabolos
    Main Class
    Thaumaturge Lv 76
    All voiced cutscenes.
    Example: out of all the endwalker story line I played yesterday, from the tower of zot to the dinner at broken glass, not a single cutscene had voices. BGM yes, voices no.
    (0)

  4. #4
    Player
    Eriane_Elis's Avatar
    Join Date
    Apr 2018
    Posts
    583
    Character
    Eriane Elis
    World
    Exodus
    Main Class
    White Mage Lv 90
    Hello, the sound issue is a known bug and has been reported in this thread: https://forum.square-enix.com/ffxiv/...und-stuttering Note that it's not just a topic about sound stuttering but issues with the audio not always playing when it should. To verify that your audio does work before lining up in a long queue, go into the options screen from the title menu and test each audio type particularly ambient noises and character voices.

    For your second concern, when you see "???" during login and/or your character does not load, that happens when the login server is overloaded with users and isn't a bug since it needs your character data from the server which it can't obtain because of congestion. Does that make sense?
    (0)