Sound stuttering.

[ZetsubouX]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: It started on 6.0 release.
Frequency: All the time I am logged in the game and something happens that causes a sound effect. Becomes nearly unbearable when there are a lot of sound effects at once.
World name: Odin.
Character name: Glenn Dewulf.
Retainer name: None.
NPC name: None.
Monster name: None.
Class/Level: Warrior/53.
Party or solo: Both.
In-game time: All the time.
Area and coordinates: Everywhere.
Housing: None.
Steps:
1. Log into the game.
2. Hear a sound effect of any kind.
3. Stuttering occurs, particularly in dungeons, where there are a lot of sound effects.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: My connection is excellent at all times...
- Modem maker/model number: I don't even know. I don't think this is relevant.

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.7
SYSTEM_LANGUAGE Nederlands (Landinstelling: Nederlands)
SYSTEM_MEMORY 8124.422MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14524.422MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.285GB SYSTEM_FREEDISC_SPACE 72.080GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4062.211 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_aa150027fc57c02d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_aa150027fc57c02d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_aa150027fc57c02d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_aa150027fc57c02d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7212
SYSTEM_GRAPHICS_DRIVER_DATE 9/13/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engels
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Luidsprekers (Logitech USB Headset H340)
SYSTEM_SOUND_DEVICE_ID {02A7A186-6AD9-4B59-99A5-E672538CED51}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Muis
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Toetsenbord
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0D69E80-3AA4-11E9-8004444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0D6ECA0-3AA4-11E9-8005444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0D5DB30-3AA4-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Arctosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0D67770-3AA4-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Arctosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[rody29]

bump same problem here

[RinaShinomiya]

Having the same issue.
Occurs on both DX9 and DX11 versions of the game, occurs since 6.0 update.

[-BlueGreen-]

Same here. I haven't tried DX9 client since I recall it has a habit of crashing on me. I've also tried enabling/disabling the new sound plugin. Game and computer both restarted several times since early access started. I've seen threads where people have tried reinstalling with no luck (I'm not going to bother as no one has reported that as a fix).

[Peachyglass]

Having the same issues. The stutter is constant. At high peek times in the server I just lose audio entirely and it won't come back until I restart the client. And since that's happened during peek hours it's nearly impossible to get back in to the game for 2+ hours. Direct x9 or x11 doesn't matter, it's done it on both. I've tried uninstalling and reinstalling ffxiv and multiple reboots of my computer and nothing has worked. At this point it's extremely disheartening and frustrating because audio is so integral to the cutscenes and story.

[ArthurATDayne]

Also having constant sound stutter problems, especially problematic in dungeons/raids/trials with other players, very annoying and distracting.

[Taminfey]

Same issue here, only happens when my headphones are connected though?? Crashes the game every time I use them, haven't made it past the queue yet. Error message is in Japanese too despite having the UI in English lol

[Palawin]

Same issue here, only happens when my headphones are connected though?? Crashes the game every time I use them, haven't made it past the queue yet. Error message is in Japanese too despite having the UI in English lol

I’m having the same issue as this but only when I try to change audio device from speakers to headphones. As soon as I switch to headphones I get very loud sound stuttering and then the game crashes. If I load the game with headphones already in use there are no problems.
I switch between speakers & headphones often and this only started happening in 6.0.

[ZetsubouX]

Bump, since so many others are having these issues.

[Palawin]

I’m having the same issue as this but only when I try to change audio device from speakers to headphones. As soon as I switch to headphones I get very loud sound stuttering and then the game crashes. If I load the game with headphones already in use there are no problems.
I switch between speakers & headphones often and this only started happening in 6.0.

Just wanted to post an update - I seem to be able to avoid this issue by turning off the setting 'play sounds when window is not active'. If I change audio devices while this setting is off (obviously by alt tabbing out of the game: no sound playing at the time the device is swapped) - game seems to have no trouble.