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Thread: Directx11 error

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  1. #1
    Player
    Mathael's Avatar
    Join Date
    Oct 2020
    Posts
    7
    Character
    Mathael Bourbagne
    World
    Mateus
    Main Class
    Dragoon Lv 80
    This is what I've got. But this is seriously absurd, SE. No matter what I've tried thus far, nothing seems to work and the crashes are random.
    I've done a full reinstall, I've lowered my monitor's refresh rate, I've capped and uncapped the frame rate in game, played in borderless and in full screen. This is absolutely ridiculous. I'm this close to letting my 11,000+ hours be my limit and move on. Getting DX11'd out of a game in the middle of dungeon to be placed back in queue at nearly 3,000 within seconds of getting booted is the most absurd, substandard response I've seen yet.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\south\OneDrive\Documents
    FINAL FANTASY XIV ONLINE E:\SquareEnix
    Immerse Gamepack FINAL FANTASY XIV Edition version 1.0.3.9 E:\Immerse Gamepack FINAL FANTASY XIV Edition\
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
    SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 1.0.17
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16206.246MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 19534.246MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.723GB SYSTEM_FREEDISC_SPACE 151.025GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1429.852GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 402.493GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8031.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8103.123 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (120Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_efd571416f582aba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_efd571416f582aba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_efd571416f582aba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_efd571416f582aba\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
    SYSTEM_GRAPHICS_DRIVER_DATE 11/8/2021 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8031.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8103.123 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (120Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_efd571416f582aba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_efd571416f582aba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_efd571416f582aba\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_efd571416f582aba\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
    SYSTEM_GRAPHICS_DRIVER_DATE 11/8/2021 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 8231 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a34e85e556ccdec6\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a34e85e556ccdec6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a34e85e556ccdec6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a34e85e556ccdec6\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.9664
    SYSTEM_GRAPHICS_DRIVER_DATE 5/31/2021 18:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (G560 Gaming Speaker)
    SYSTEM_SOUND_DEVICE_ID {4009F5D9-FE8F-4B3C-BB27-CCDD1BDF31D0}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/4/2021 18:00:00
    SYSTEM_SOUND Speakers (Wireless Controller)
    SYSTEM_SOUND_DEVICE_ID {9CBEBAAB-1CB1-453D-98FF-34541E0ECEFD}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/4/2021 18:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {745F4F00-4EF5-11EC-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {745F7610-4EF5-11EC-8002444553540000}
    SYSTEM_INPUT_NAME Razer Viper 8KHz
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {745F9D20-4EF5-11EC-8003444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow V3
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {745F9D20-4EF5-11EC-8004444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow V3
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {745F9D20-4EF5-11EC-8005444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow V3
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {745FC430-4EF5-11EC-8006444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow V3
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {76B2A860-AAB3-11EB-8001444553540000}
    SYSTEM_INPUT_NAME G560 Gaming Speaker
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {745FEB40-4EF5-11EC-8007444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow V3
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {745FEB40-4EF5-11EC-8008444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {76B2A860-AAB3-11EB-8002444553540000}
    SYSTEM_INPUT_NAME G560 Gaming Speaker
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {76B2CF70-AAB3-11EB-8003444553540000}
    SYSTEM_INPUT_NAME G560 Gaming Speaker
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {74603960-4EF5-11EC-8009444553540000}
    SYSTEM_INPUT_NAME Razer Viper 8KHz
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {ECD2C800-1A98-11EB-8002444553540000}
    SYSTEM_INPUT_NAME AW-ELC
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7469AF40-4EF5-11EC-800A444553540000}
    SYSTEM_INPUT_NAME Razer Viper 8KHz
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {92E532C0-9A44-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 15 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {7469FD60-4EF5-11EC-800B444553540000}
    SYSTEM_INPUT_NAME Razer Viper 8KHz
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7469FD60-4EF5-11EC-800C444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow V3
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Directx11 error - Page 2 - Brave
    AutumnK - Discord
    NVIDIA GeForce Overlay
    Mail
    Inbox - Hotmail ‎- Mail
    Alienware Command Center
    Alienware Command Center
    Windows Input Experience
    Tenohira Kaitaku Mura de Isekai Kenkokuki Fueteku Yome tachi to Nonbiri Mujintou Life 2 - Read Tenohira Kaitaku Mura de Isekai Kenkokuki Fueteku Yome tachi to Nonbiri Mujintou Life Chapter 2 Online - Page 1 - Brave


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Cyberpunk 2077
    Battle.net
    Brave
    Diablo III
    Driver Booster 9
    Google Chrome
    Alienware Command Center Suite
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Mozilla Firefox 82.0.2 (x86 en-US)
    OpenAL
    Origin
    Razer Synapse
    StarCraft
    Steam
    Ubisoft Connect
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Mass Effect Legendary Edition
    Windows 11 Installation Assistant
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30040
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Save Wizard for PS4 MAX
    Launcher Prerequisites (x64)
    Microsoft Windows Desktop Runtime - 5.0.11 (x64)
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30040
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    Microsoft Windows Desktop Runtime - 3.1.4 (x64)
    Microsoft .NET Runtime - 5.0.11 (x64)
    Microsoft Visual C++ 2005 Redistributable
    GOG GALAXY
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30040
    Google Update Helper
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Alienware OC Controls
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30040
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Epic Games Launcher
    Cheat Engine 7.2
    GShade 3.4.1
    Mozilla Firefox 84.0.1 (x64 en-US)
    Mozilla Maintenance Service
    Smelter
    Persona 4 Golden
    Travellers Rest
    Monster Prom 2: Monster Camp
    Hades
    Horizon Zero Dawn
    ANOTHER EDEN
    Days Gone
    DRAGON QUEST XI S: Echoes of an Elusive Age – Definitive Edition
    Mass Effect™ Legendary Edition
    THE GAME OF LIFE 2
    Terra Nil Demo
    Tabletop Simulator
    GRANDIA II HD Remaster
    CrossCode
    Tales of Symphonia
    Stardew Valley
    BIOMUTANT
    Monster Prom
    WinRAR 6.00 (64-bit)
    Microsoft .NET Core Host FX Resolver - 3.1.4 (x64)
    Microsoft .NET Host - 5.0.11 (x64)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft .NET Core Runtime - 3.1.4 (x64)
    Microsoft Update Health Tools
    Microsoft .NET Host FX Resolver - 5.0.11 (x64)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Alienware Command Center Suite
    Microsoft Windows Desktop Runtime - 3.1.4 (x64)
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Windows PC Health Check
    Alienware OCControls Service Installer
    Microsoft Silverlight
    Microsoft .NET Runtime - 5.0.11 (x64)
    Microsoft .NET Core Host - 3.1.4 (x64)
    Microsoft Visual C++ 2005 Redistributable (x64)
    Immerse Gamepack FINAL FANTASY XIV Edition version 1.0.3.9
    NVIDIA GeForce Experience 3.24.0.123
    NVIDIA Optimus Update 39.2.2.0
    NVIDIA PhysX System Software 9.21.0713
    NVIDIA Update 39.2.2.0
    NVIDIA FrameView SDK 1.2.4999.30397803
    NVIDIA SHIELD Streaming
    NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.24.0.123
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.39.0.0
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30040
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30040
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Windows Desktop Runtime - 5.0.11 (x64)
    Epic Games Launcher Prerequisites (x64)


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Microsoft\EdgeWebView\Application\96.0.1054.53\msedgewebview2.exe 00004550
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001C28
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004ED8
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00000BEC
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000030E8
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00001EB8
    C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00002190
    C:\Program Files\BraveSoftware\Brave-Browser\Application\brave.exe 00002F44
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000469C
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00004258
    C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.9.0_x64__htrsf667h5kn2\AWCC.exe 00004480
    C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.9.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 00004C20
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003F68
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhoneAppProxy\YourPhoneAppProxy.exe 00004164
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00003A80
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21111.10511.0_x64__8wekyb3d8bbwe\Video.UI.exe 000032BC
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20050.505.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000009A8
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00004C2C
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 0000477C
    C:\Users\south\AppData\Local\Discord\app-1.0.9003\Discord.exe 00003E70
    C:\WINDOWS\Explorer.EXE 00002AE8
    C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_7208949846a9b9dc\igfxEM.exe 0000085C
    C:\WINDOWS\System32\svchost.exe 00001908
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00000158
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00004C48
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00003FF4
    C:\WINDOWS\system32\DllHost.exe 00004840
    C:\WINDOWS\system32\backgroundTaskHost.exe 000052AC
    C:\WINDOWS\system32\conhost.exe 00000560
    C:\WINDOWS\system32\sihost.exe 00002B4C
    C:\WINDOWS\system32\svchost.exe 00004CDC
    C:\WINDOWS\system32\taskhostw.exe 000013C4
    C:\Windows\System32\RtkAudUService64.exe 00003D08
    C:\Windows\System32\RuntimeBroker.exe 000050C0
    C:\Windows\System32\SecurityHealthSystray.exe 00003D94
    C:\Windows\System32\SystemSettingsBroker.exe 00002C60
    C:\Windows\System32\smartscreen.exe 0000228C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003CA4
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003434
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000036AC
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000045D0
    E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001D4C
    (0)

  2. #2
    Player
    wesgaard's Avatar
    Join Date
    Jan 2022
    Posts
    1
    Character
    Wesgaard Aelith
    World
    Gilgamesh
    Main Class
    Rogue Lv 82
    Quote Originally Posted by IceMan1763 View Post
    FYI I had the errors (ntdll.dll, dx11xyz.dll, etc.) right away on launch... couldn't even get to character selection. Switched audio sources and bam I go straight in no errors. Did it twice to confirm.

    The audio source that crashes is labeled "Headset Earphone (Arctis 7 Chat)". If I switch to just my monitor audio, no problems. Obviously this is a SteelSeries Arctis 7 headset, and interestingly there's also a different "Headphones (Arctis 7 Game)" choice they make available. This one DOES NOT crash the game.

    So, if you're having this issue (especially if it's right after launch like mine) try changing around your audio source.
    Just wanted to confirm that I had this issue and had the exact same fix...... couldn't believe it. DX11 wouldn't launch but DX9 would, swapped my arctis source to the game one, and it works now. bizarre.
    (1)

  3. #3
    Player
    OozGod's Avatar
    Join Date
    Jan 2022
    Posts
    1
    Character
    Kiaza Midori
    World
    Diabolos
    Main Class
    Samurai Lv 70
    Quote Originally Posted by wesgaard View Post
    Just wanted to confirm that I had this issue and had the exact same fix...... couldn't believe it. DX11 wouldn't launch but DX9 would, swapped my arctis source to the game one, and it works now. bizarre.
    Wtf!!! this worked for me too!!! crazy how this was happening because I happened to use the exact headset as everyone who had the problem had.
    (1)

  4. #4
    Player
    Mathael's Avatar
    Join Date
    Oct 2020
    Posts
    7
    Character
    Mathael Bourbagne
    World
    Mateus
    Main Class
    Dragoon Lv 80
    This is completely unacceptable. I'll have to post my info later, but I've done everything I can think to do and more, including full blow reinstallation and deleting the entire .dat database, and I'm getting DX issues as bad now as ever, post-EW launch. What in the Ascians is going on?
    (0)

  5. #5
    Player
    Caladir's Avatar
    Join Date
    Apr 2017
    Posts
    48
    Character
    Char Coal
    World
    Jenova
    Main Class
    Gladiator Lv 100
    Going to reply to this post daily if need be until we get a proper response.

    This issue has been going on for years and all they do is just close/lock/move the threads out of sight.

    See the following thread for a prime example: https://forum.square-enix.com/ffxiv/...-THIS%21/page9
    (0)

  6. #6
    Player
    Mathael's Avatar
    Join Date
    Oct 2020
    Posts
    7
    Character
    Mathael Bourbagne
    World
    Mateus
    Main Class
    Dragoon Lv 80
    Replying daily for activity/notice me senpai vibes.
    (0)

  7. #7
    Player
    Caladir's Avatar
    Join Date
    Apr 2017
    Posts
    48
    Character
    Char Coal
    World
    Jenova
    Main Class
    Gladiator Lv 100
    Still waiting for a response from SE
    (0)

  8. #8
    Player
    n00bZero's Avatar
    Join Date
    Dec 2021
    Posts
    3
    Character
    Zero Diinferi
    World
    Phoenix
    Main Class
    Arcanist Lv 90
    Has there been any official response? Getting the DX11 errors as soon as I press the "Play" button. Ran reinstallation about 3 times now, updated all drivers, did the audio change thing, switched over between DX9 and DX11 and nothing has worked so far.
    Game is pretty much unplayable at the moment.


    (0)

  9. #9
    Player
    Pribo's Avatar
    Join Date
    Sep 2021
    Posts
    7
    Character
    Famry Pribo
    World
    Twintania
    Main Class
    Dancer Lv 80
    I have had the same problem for almost a year now and nothing I found on forums or on the internet in general has worked so far. No official response either. I'm mainly playing on a laptop which is what I keep having the issue on and the only way I can even start the game is by disabling my Nvidia card and running the game on the integrated card, which is not very optimal since I give up 40-50 fps that way and I'm forced to play with 15 fps max instead of 60.
    (1)

  10. #10
    Player
    xDragoonx1's Avatar
    Join Date
    Dec 2021
    Posts
    4
    Character
    Shadja Cheysul
    World
    Jenova
    Main Class
    Red Mage Lv 80
    I am also having this issue with ffxiv, but only on my main toon. I can log into all the other toons with no problem. I was told by chat support that it is a server side issue and they cannot do anything about it and have to wait for the server to "logout" my toon before I can play with it again. seems kinda sad that a crappy company like blizzard can solve server side issues but "support" and "tech support" with SE cant even access the servers. PS their go to of uninstall reinstall the game pretty much screws you because the game is unavailable right now. copy of my conversation with chat down below as evidence of SE not caring about this issue.


    System 12:15:You are now connected to Jay.




    Jay 12:15:Hello and thank you for contacting the SQUARE ENIX Support Center. Just a few moments while I review the information on the ticket. While I look over your ticket information, may I have your first name please?




    Customer 12:15:Yes it is Chris




    Jay 12:16:Hey there Chris, I understand you are experiencing an issue with DirectX crashing in-game, is that right?




    Customer 12:16:Yes that is correct but only on one of my toons




    Customer 12:16:my other alts can login with no issue




    Jay 12:18:I understand. From the information provided, it seems like some character data may have been corrupted due to this crash. Have you attempted to remove the local files (My Documents > My Games > Final Fantasy XIV?




    Customer 12:19:I have not




    Customer 12:19:Do I delete everything in that folder




    Customer 12:19:or just Chara_01.dat




    Jay 12:20:You would essentially take that folder and delete it as it has all the in-game settings. However, the CHARA files are the character's data.




    Jay 12:20:Either option would work, however, deleting the whole folder will reset any macros.




    Customer 12:22:I am going to try just the Chara files first




    Jay 12:23:No problem.




    Customer 12:24:and doing that just suspended my account




    Jay 12:25:I do apologize for the confusion Christopher, it seems like you may have gotten a login restriction, is that right?




    Customer 12:25:Yes




    Customer 12:26:Probably because it took me 7 tries to login to square enix to get here because the system wanted to say that my password was incorrect when it was in fact correct for every single login attempt




    Jay 12:27:I understand. It may have happened from removing the local files from the device. Furthermore, login restrictions occur if you are accessing the game under a different device or connection once more.




    Customer 12:27:and now I have to reset my password because your guys system is not functioning correctly




    Jay 12:28:That is correct, if the account was flagged with a login restriction, you will need to update the password to remove the restriction.




    Customer 12:30:cool well all of that did not correct the issue




    Jay 12:32:I do apologize for that issue, we can try removing the folder to see if that method may work. However, generally speaking corrupted character data due from disconnection or crashing is a systematic issue with how the server recognizes the character. Currently, the system recognizes the character as being logged in already. Therefore, you cannot access it at this time. I hope this clears up any confusion.




    Customer 12:33:so what because the server is jacked I am losing playing time that I am paying for and there is no fix for that?




    Customer 12:34:I have already deleted the entirety of the folder in My Document > My Games > FFXIV




    Customer 12:34:I attempted to login after deleting the chara file and then again after deleting the whole file




    Jay 12:35:Just to confirm, is it still giving you the same error messages when you attempt to log into the main character?




    Customer 12:35:yes




    Jay 12:35:Furthermore, have you attempted to reinstall the game?




    Customer 12:35:Yes that was the first thing I did




    Jay 12:36:I understand. At times, the methods provided may work in some cases, however, it was not successful. Unfortunately, there is no manual way to communicate to the servers that the character is no longer logged in, nor is there a way to manually log the character out. The character will eventually be recognized as logged out, though this time can vary depending on multiple factors, such as the area the character was in when the disconnection happened. We recommend trying to log into that character at a later time, but if the problem persists, please submit a bug report within the official FINAL FANTASY XIV forums at: http://forum.square-enix.com/ffxiv/forum.php





    Customer 12:38:So in other words you are saying "sucks to be you it will get fixed when it gets fixed" ?




    Jay 12:39:I do apologize for this issue once more. If you would like to try another solution, you could perform a clean boot to see if that may help with the situation.




    Customer 12:40:define a clean boot




    Jay 12:42:This would essentially mean to disable all background processes by going to Task Manager, selecting "Start-Up", disabling everything under this tab and restarting the computer. Please note, if you decide to do this method, it may disconnect the chat.





    Customer 12:43:That is how I boot anyways, I do not have any background processes that start on loadup




    Customer 12:44:You know for an issue that has reports going back 5 years its pretty sad that the devs havent worked a backdoor in to correct this. While Blizzard/Activision is a trash company at least they didnt have a basic issue like devs and support cant access the servers to correct server level issues.




    Customer 12:45:Kind of says a lot about the technical abilities of Square Enix and its developers and staff
    (0)
    Last edited by xDragoonx1; 12-18-2021 at 05:11 AM.

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