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  1. #1
    Player
    Luc's Avatar
    Join Date
    Mar 2011
    Posts
    39
    Character
    Tiepo Deis
    World
    Behemoth
    Main Class
    Goldsmith Lv 60
    https://clips.twitch.tv/ImportantPlumpPepperDuDudu
    Also been having this issue. Tried a new VPN WTFast and Tried uninstalling and reinstalling ffxiv.
    (0)

  2. #2
    Player
    bigheadbrandon's Avatar
    Join Date
    Apr 2020
    Posts
    16
    Character
    Fisty Mcpunchmaster
    World
    Malboro
    Main Class
    Gunbreaker Lv 66
    just out of curiousity, how old are the character's causing the crashes? Because memory leak would be a strong theory if we're all crashing on older characters. The one that's crashing me is over a year old, where newer ones work fine
    (0)

  3. #3
    Player
    KaninUlam's Avatar
    Join Date
    Jan 2015
    Posts
    51
    Character
    Jinx Arthron
    World
    Lamia
    Main Class
    Pugilist Lv 75
    Quote Originally Posted by bigheadbrandon View Post
    just out of curiousity, how old are the character's causing the crashes?
    I've had this character since 2.0
    (0)
    Never let a bad PUG get you down

  4. #4
    Player
    Katharta's Avatar
    Join Date
    Jun 2019
    Posts
    4
    Character
    Katharta Zephyranthes
    World
    Cactuar
    Main Class
    Dark Knight Lv 80
    Ryzen 1700X + Vega 64 here. I've had no shortage of crashes since I started playing FFXIV a couple years ago. This has persisted after recently formatting and performing a clean install of Windows 10 with minimal additional software installed, although it does feel like they're somewhat less frequent now. Updating or rolling back GPU drivers didn't have any effect for me, neither have BIOS/UEFI updates or running at stock clock speeds. I have also seen the RADAR_PRE_LEAK_64 message in Event Viewer, as well as "Unknown Error Occurred" and DirectX errors, although whether there is any error dialogue at all or anything recorded to Windows logs seems very arbitrary. In the last month or two, sudden crashes to desktop with no error have been much more common. I don't see these kinds of issues in any other game.
    (0)

  5. #5
    Player
    SeoyoonRyuuLAMIA's Avatar
    Join Date
    May 2020
    Posts
    8
    Character
    Seoyoon Patootie
    World
    Lamia
    Main Class
    Weaver Lv 80
    I have started FFXIV exactly 35 days ago, I have reached a playtime of roughly 16.9 days (406hours).
    I have been playing on 144 Hz monitor (Dual-Screen setup), Borderless Window, Nvidia GTX 1070 on Version 445.87 ever since 15/04/2020 (Latest Driver)

    I have started to occur this issue ever since yesterday 08/05/2020. I crashed several times every now and then but it got worse and it starts crashing upon loading into a map. It became unplayable so I started to look for solutions online.
    I have reviewed similar issues that happened to people in the past, from 2017 onwards to present, having the same/similar issues of DX11 error. From my understanding, there is no clear definite solution to this issue up to this day and the myth of certain solutions working for certain people. With every 'solution' I tried, the error seems to change a little, however, the most common error that I received would be:

    Quote--

    An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2020-03-27_02:14

    ffxiv_dx11.exe+120EB38
    ffxiv_dx11.exe+121112E
    ffxiv_dx11.exe+1213BF5
    ffxiv_dx11.exe+45359C
    ffxiv_dx11.exe+18D1C2
    KERNEL32.DLL+17BD4
    ntdll.dll+6CE51

    --End

    These are the following that I have tried after looking up solutions on the internet:

    0: I do not have any overlays at all, completely none.
    1. Capping FPS, changing the monitor to 60 Hz
    2. Fullscreen 60FPS
    3. Unplugging one of my monitors, tried on both 144 Hz monitor and 60 Hz monitor separately
    4. Running the game on DX9 (it returns a similar error with different numbers)
    5. Reinstalled Nvidia Drivers, Update Windows to latest
    6. Reinstalled FFXIV (4 times actually)
    7. Underclocking (this was one of the solution on I saw on youtube)
    8. Updating/Removing Realtek Audio (this was mentioned somewhere and it fixed his issue)
    9. Reinstalled Nvidia Drivers back to Version 441.87 as someone mentioned in this thread
    10. Changing the settings in Nvidia Control Panel (as seen in another thread)
    11. Changing the settings in IE (Internet Explorer - someone mentioned about it)
    12. Installing ReShaders (saw on another thread that the issue was fixed after he installed ReShaders - NOT RECOMMENDED, there are many more other threads saying that ReShaders gave them that error, I had to reinstall FFXIV the 5th time because I tried this)

    I think there are a few more things I have tried but I honestly lose track of it.
    The few methods that I think may work is reinstalling Windows or Flashing your BIOS, however, I have seen posts that it did not help which makes me unwilling to try it myself because it could mess up my computer if I fail to do it correctly.

    I have not yet contacted support as I have seen many threads about it and they did not give a proper solution, also I have bad impressions about them the last time I contacted them regarding some other issues.

    I have been searching for any sort of methods to fix this issue for the past 16 hours, I noticed that this thread is one of the most recent, if not the most recent error occurring.
    If anyone has any other suggestions or anyone who had this problem and is now playable, please tell me anything you could or just a heads up if it recovered on its own. I will check back on this thread every 15 minutes.
    Also is there a discord server for people who have such issues? It would be nice if everyone can gather and find a fix real-time chat.
    (0)
    Last edited by SeoyoonRyuuLAMIA; 05-09-2020 at 06:46 PM.

  6. #6
    Player
    giggowhat's Avatar
    Join Date
    Apr 2020
    Posts
    24
    Character
    Giggo What
    World
    Coeurl
    Main Class
    Gunbreaker Lv 90
    Quote Originally Posted by SeoyoonRyuuLAMIA View Post
    I have started FFXIV exactly 35 days ago, I have reached a playtime of roughly 16.9 days (406hours).
    I have been playing on 144 Hz monitor (Dual-Screen setup), Borderless Window, Nvidia GTX 1070 on Version 445.87 ever since 15/04/2020 (Latest Driver)

    I have started to occur this issue ever since yesterday 08/05/2020. I crashed several times every now and then but it got worse and it starts crashing upon loading into a map. It became unplayable so I started to look for solutions online.
    I have reviewed similar issues that happened to people in the past, from 2017 onwards to present, having the same/similar issues of DX11 error. From my understanding, there is no clear definite solution to this issue up to this day and the myth of certain solutions working for certain people. With every 'solution' I tried, the error seems to change a little, however, the most common error that I received would be:

    Quote--

    An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2020-03-27_02:14

    ffxiv_dx11.exe+120EB38
    ffxiv_dx11.exe+121112E
    ffxiv_dx11.exe+1213BF5
    ffxiv_dx11.exe+45359C
    ffxiv_dx11.exe+18D1C2
    KERNEL32.DLL+17BD4
    ntdll.dll+6CE51

    --End

    These are the following that I have tried after looking up solutions on the internet:

    0: I do not have any overlays at all, completely none.
    1. Capping FPS, changing the monitor to 60 Hz
    2. Fullscreen 60FPS
    3. Unplugging one of my monitors, tried on both 144 Hz monitor and 60 Hz monitor separately
    4. Running the game on DX9 (it returns a similar error with different numbers)
    5. Reinstalled Nvidia Drivers, Update Windows to latest
    6. Reinstalled FFXIV (4 times actually)
    7. Underclocking (this was one of the solution on I saw on youtube)
    8. Updating/Removing Realtek Audio (this was mentioned somewhere and it fixed his issue)
    9. Reinstalled Nvidia Drivers back to Version 441.87 as someone mentioned in this thread
    10. Changing the settings in Nvidia Control Panel (as seen in another thread)
    11. Changing the settings in IE (Internet Explorer - someone mentioned about it)
    12. Installing ReShaders (saw on another thread that the issue was fixed after he installed ReShaders - NOT RECOMMENDED, there are many more other threads saying that ReShaders gave them that error, I had to reinstall FFXIV the 5th time because I tried this)

    I think there are a few more things I have tried but I honestly lose track of it.
    The few methods that I think may work is reinstalling Windows or Flashing your BIOS, however, I have seen posts that it did not help which makes me unwilling to try it myself because it could mess up my computer if I fail to do it correctly.

    I have not yet contacted support as I have seen many threads about it and they did not give a proper solution, also I have bad impressions about them the last time I contacted them regarding some other issues.

    I have been searching for any sort of methods to fix this issue for the past 16 hours, I noticed that this thread is one of the most recent, if not the most recent error occurring.
    If anyone has any other suggestions or anyone who had this problem and is now playable, please tell me anything you could or just a heads up if it recovered on its own. I will check back on this thread every 15 minutes.
    Also is there a discord server for people who have such issues? It would be nice if everyone can gather and find a fix real-time chat.
    I spent 2 days in fixes like you did. Waste of time and free rage. There's nothing with our pc's like I said in many replies in this forum, it's the game that is broken since last patch.
    (0)

  7. #7
    Player
    SeoyoonRyuuLAMIA's Avatar
    Join Date
    May 2020
    Posts
    8
    Character
    Seoyoon Patootie
    World
    Lamia
    Main Class
    Weaver Lv 80
    Hi giggowhat,

    I have tried many more methods such as: (still not the full list, can't remember some of it)

    0: I do not have any overlays at all, completely none.
    1. Capping FPS, changing the monitor to 60 Hz
    2. Fullscreen 60FPS
    3. Unplugging one of my monitors, tried on both 144 Hz monitor and 60 Hz monitor separately
    4. Running the game on DX9 (it returns a similar error with different numbers)
    5. Reinstalled Nvidia Drivers, Update Windows to latest
    6. Reinstalled FFXIV (4 times actually)
    7. Underclocking (this was one of the solution on I saw on youtube)
    8. Updating/Removing Realtek Audio (this was mentioned somewhere and it fixed his issue)
    9. Reinstalled Nvidia Drivers back to Version 441.87 as someone mentioned in this thread
    10. Changing the settings in Nvidia Control Panel (as seen in another thread)
    11. Changing the settings in IE (Internet Explorer - someone mentioned about it)
    12. Installing ReShaders (saw on another thread that the issue was fixed after he installed ReShaders - NOT RECOMMENDED, there are many more other threads saying that ReShaders gave them that error, I had to reinstall FFXIV the 5th time because I tried this)

    NEW:
    13. Manually changing the config file text
    14. Underclocking CPU through BIOS instead of GPU
    15. Completely uninstalled graphics card driver using DDU, and fresh install graphics card driver
    16. Plugin monitor to Motherboard instead of graphics card
    17. Tried installing on another computer, it works fine, but this doesn't conclude that it's my hardware issues since I am able to play any other games and even RAM heavy games (just like almost everyone who had the issue). So this makes me conclude that it could be a software issue, or most likely a corrupted file. (Glaring at SE)

    Since I suspected that it is a corrupted file, but somehow it worked on my laptop, I decided to factory reset my computer and try installing fresh as the first and only application. I will update how it goes, (in ~10hours)

    Really appreciate it if any administrators could take note of this issue that been going around for many people ever since the patch, and hopefully give us an answer. I love this game too much to let it go, I believe that is the same for a lot of people, so please do us a favor and help us minorities that couldn't play.
    (0)
    Last edited by SeoyoonRyuuLAMIA; 05-10-2020 at 03:54 AM.

  8. #8
    Player
    Naeramarth's Avatar
    Join Date
    May 2020
    Posts
    5
    Character
    Naera Marth
    World
    Lich
    Main Class
    Rogue Lv 53
    Playing on a completely new character. Having the same problem, though only in dx9, dx11 is not working for me at all.
    (0)
    Last edited by Naeramarth; 05-10-2020 at 09:18 AM.

  9. #9
    Player
    RaphaelTheDragon's Avatar
    Join Date
    May 2020
    Posts
    4
    Character
    Raphael Lindford
    World
    Phoenix
    Main Class
    Miner Lv 54
    I have been told that the G-sync setting on my graphics card could potentially be to blame for all my trouble. It has been set to only work on Fullscreen applications. I have now turned it off completely, and it seems like the problem does not show up anymore. I'll wait a few more days, and then I'll see what difference turning it on for both fullscreen and windowed applications will do.
    (0)

  10. #10
    Player
    SeoyoonRyuuLAMIA's Avatar
    Join Date
    May 2020
    Posts
    8
    Character
    Seoyoon Patootie
    World
    Lamia
    Main Class
    Weaver Lv 80
    Hi everyone, instead of a factory reset, I did a fresh/clean install Windows 10 and downloaded FFXIV as the first application and it worked fine.

    I have tried about 20 methods before doing this re-installing windows, this should NEVER be the solution to solve any games having issues unless the PC itself is having issues.
    Please refer to the above posts by me to check out the methods I have tried and did not work.

    For now, I am stable in FFXIX, 2 hours in and have no crashes or errors. With everything I have done so far, I concluded that some of the "myth" or "theory" may not be true, such as dual-monitor causing the issues; 144 Hz; Overlays; etc;etc;

    From my understanding of IT as an IT student, there is a few possible theory,

    1. Hardware having issues but i doubt it since it worked on every game and I'm also able to play FFXIV again on the same CPU.
    2. Some programs or specs may not be compatible with the game, however, this does not really explains how I am able to play at all / roll back does not fix the issue.
    3. This is the most likely scenario that I believe, it would be corrupted file.

    It could be a file getting corrupted with new files being downloaded or existing files, this is a very vast area making it very complicated to say for sure.

    I do believe and think that this is in theory, SE/FFXIV devs fault, however I do not wish to point fingers, what matters the most is that this issue is fixed for me. Now I hope you guys are able to fix yours.
    If this truly is a coding, or development, or file handling issues, I hope SE/FFXIV devs can take note of it and make it more secure and reliable for everyone else as I believe this issues has been occurring since the past 2017 in 3.0.

    If you really love the game, and you are quite sure that it is not your hardware issue, you may try a fresh/clean install. I do recommend doing it if you have a little bit of knowledge in IT, otherwise it might not be a good choice as it may screw your computer and you will have no way to even use your computer. So please only try this if you know what you are doing, I would say that the steps is NOT complicated, a youtube video will teach you steps by steps on how to clean install windows. However, the dangerous part is that if something happens during the installations and you don't know what to do.

    I will continue to update my status, I do hope this will help some of you out there. If it does, please give it a thumbs up so that more people can see and use this method instead of wasting time trying many weird methods that may harm the CPU.

    Best of Luck fellow FFXIV friends
    (1)
    Last edited by SeoyoonRyuuLAMIA; 05-10-2020 at 08:13 PM.

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