Directx11 error

[Asuba]

I took the advice from the official who responded to use CCleaner. Big mistake.

I'm actually going to go ahead and say under NO circumstances should you use CCleaner. My computer was running fine besides FFXIV borking. Now I'm getting massive spikes in CPU and GPU use after it "removed all the bad stuff." I had to run a CMD scan to fix the corrupted files. Seems to have been fixed, but if not I'll have to do a system restore or fresh installation.

DO NOT USE THIS APPLICATION.

If you did and your stuff is borked, follow this:
In your search box of windows type CMD.
Right click on the search result Cmd, and run as an admin.

In the command prompt window type: sfc /scannow.

[Xact4]

100% convinced this is exclusively a hardware problem, and something about the way FF14 reacts to the way DirectX11 handles hardware errors. I'd bet money that if you remove all your peripherals and reconfigure the necessities into every possible configuration between game runs it would fix this for most people, provided you have some ports that are error free at least.

I don't think anything you do software-wise will fix this. Reinstalling things will just reset the clock until conditions are met again and errors start reoccurring.

Unfortunately it sounds like it's something very much engine related and not easy to reproduce unless your motherboard is wonky.

[x412]

Original Post: https://forum.square-enix.com/ffxiv/...=1#post5769420

Hi All,

Been awhile since I updated but here is some new data. The following fixes did NOT work:

1) Use Borderless Windowed
2) Changing Global C State and PCIe Gen to "3" instead of "4".

#2 came up since I have a X570 motherboard and people have complained about USB related issues. These issues can be random disconnects and causing stuttering across the system. I don't experience these issues but didn't hurt to try and sometimes just because you may not notice it doesn't mean an issue isn't there.

Remaining tests:

Lower RAM to 2133 MHz even though it passes TM5/Furmark brutal tests
Lowering FPS further
Extending tdrdelay (gives more time for AMD Driver to recover)
Disabling DX11 [Last Resort]

It took me awhile to post since the errors have been happening less. I will say, I triggered a DX11 error when swapping monitors constantly. I was swapping since my workstation is tied to the same monitors for work and I swap between personal PC and work laptop. My take is that it is very sensitive to hardware state changes and potential hiccups. FF14 will just throw an exception the second something seems off instead of trying to recover. To end users, hardware errors are unnoticeable since software will usually handle them gracefully but sometimes they can appear as random stutters and other odd behaviors. In FF14's case it just doesn't deal with it and crashes. I know FF14 is also extremely sensitive to refresh rate changes like other games since it gets the incorrect value for capping FPS sometimes. I've seen this behavior in Knockout City. It will grab another monitor's refresh rate instead of my main one.

I have a feeling this is a lower layer problem that will be extremely hard to fix and it is why it hasn't been "fixed" for the longest time. I believe the fixes people have found are bandaids to the source issue and are just covering it up.

[Brandter]

Original Post: https://forum.square-enix.com/ffxiv/...=1#post5769420

Hi All,

Been awhile since I updated but here is some new data. The following fixes did NOT work:

1) Use Borderless Windowed
2) Changing Global C State and PCIe Gen to "3" instead of "4".

#2 came up since I have a X570 motherboard and people have complained about USB related issues. These issues can be random disconnects and causing stuttering across the system. I don't experience these issues but didn't hurt to try and sometimes just because you may not notice it doesn't mean an issue isn't there.

Remaining tests:

Lower RAM to 2133 MHz even though it passes TM5/Furmark brutal tests
Lowering FPS further
Extending tdrdelay (gives more time for AMD Driver to recover)
Disabling DX11 [Last Resort]

It took me awhile to post since the errors have been happening less. I will say, I triggered a DX11 error when swapping monitors constantly. I was swapping since my workstation is tied to the same monitors for work and I swap between personal PC and work laptop. My take is that it is very sensitive to hardware state changes and potential hiccups. FF14 will just throw an exception the second something seems off instead of trying to recover. To end users, hardware errors are unnoticeable since software will usually handle them gracefully but sometimes they can appear as random stutters and other odd behaviors. In FF14's case it just doesn't deal with it and crashes. I know FF14 is also extremely sensitive to refresh rate changes like other games since it gets the incorrect value for capping FPS sometimes. I've seen this behavior in Knockout City. It will grab another monitor's refresh rate instead of my main one.

I have a feeling this is a lower layer problem that will be extremely hard to fix and it is why it hasn't been "fixed" for the longest time. I believe the fixes people have found are bandaids to the source issue and are just covering it up.

Changing hardware when the game is running is almost a guarantee to crash the game, it's completely unable to change sound settings as an example, the output is tied to what was the default when the game started, I've never seen any game client being this hardcoded to not being able to adjust to changes, even simple changes like audio source or even USB devices. I've managed to crash the game on command by connecting my phone to my computer, that should not be possible! It's almost like they coded the game to one hardware configuration, and if ANYTHING changes or if the client senses any minor changes in hardware, the game crashes. At least, that's one of the issues out of many. The same thing with refresh rate, it's almost like the client needs to have a stable framerate to not crash, doesn't matter if it's 30,60, or 120, it helps a lot of users but not perfectly.

It's clearly a coding issue, and it would most likely require them to rewrite the client to work better with PC hardware, but they are either unable, unaware, or uninterested to fix it. Honestly, I think they are unaware for the most part, which we can see by the same copy-pasted reply that the "support personal" always gives in every single thread. It's always "clean boot, reinstall the game, reinstall the computer" and then they ghost the thread. They might as well just be bots because they act like it. I don't think the developer receives crash reports, maybe they should implement a system to send reports on crashes, it wouldn't help the people who have issues right away but it would give SE the information needed to actually fix it!

[Puss_Kat]

DXVK is on the same level as Reshade, SE should be fine with it because it doesn't modify gameplay at all and doesn't modify files what so ever.

[Caladir]

New month, no solutions from SE

[isobabiso]

I get the directx error within 5 minutes of booting up the game without fail. I'm at my wits' end here.

[Puss_Kat]

I get the directx error within 5 minutes of booting up the game without fail. I'm at my wits' end here.

you didn't post any of the necessary information.

[Aiyumi1413]

This has been an irritating issue, all the solutions across the net I have tried, ranging from:
Placing the game files from HDD to SSD
Reinstalling the game
Driver Updates
Clean Windows install
Editing Registry values (from the Japanese side of the forums)
Underclocking GPU
Enable Debug mode on Nvidia control panel


and none of them seem to stick. anyone else has any idea how to actually fix it for good? Here's my current system (which I just freshly formatted just to see if it actually works or not.)

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Boss\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	AMD Ryzen 3 3300X 4-Core Processor              (8 CPUs), ~3.8GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	A.80
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	16310.082MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	19254.082MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 223.554GB    SYSTEM_FREEDISC_SPACE 182.937GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 930.910GB    SYSTEM_FREEDISC_SPACE 136.697GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8155.041 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_31a2adf8c49e7799\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_31a2adf8c49e7799\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_31a2adf8c49e7799\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_31a2adf8c49e7799\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	30.00.0015.1165
SYSTEM_GRAPHICS_DRIVER_DATE	1/28/2022 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{FCAEDA57-4194-429F-BF5F-BE102966E3D0}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.9279.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	12/7/2021 08:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{824B1230-8789-11EC-8001444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{824C4AB0-8789-11EC-8003444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{824C4AB0-8789-11EC-8004444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{824DAA40-8789-11EC-8008444553540000}
SYSTEM_INPUT_NAME	G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 652  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{824C23A0-8789-11EC-8002444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{824DAA40-8789-11EC-8007444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Directx11 error - Reply to Topic
FFXIVLauncher
Directx11 error - Reply to Topic — Mozilla Firefox
boot
Temp
Microsoft Update Catalog — Mozilla Firefox
Microsoft Text Input Application
granblue-fantasy - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
K-Lite Codec Pack 16.8.0 Full
Microsoft Edge
Microsoft Edge Update
Steam
Microsoft .NET Host FX Resolver - 6.0.1 (x86)
Microsoft .NET Host - 5.0.13 (x86)
Microsoft .NET Runtime - 6.0.1 (x86)
Microsoft Windows Desktop Runtime - 6.0.1 (x86)
Microsoft Windows Desktop Runtime - 6.0.1 (x86)
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30708
Microsoft Windows Desktop Runtime - 5.0.13 (x86)
Microsoft Windows Desktop Runtime - 6.0.1 (x64)
Microsoft .NET Host - 6.0.1 (x86)
AMD PCI Driver
Microsoft Windows Desktop Runtime - 5.0.13 (x86)
AMD PSP Driver
Microsoft .NET Host FX Resolver - 5.0.13 (x86)
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver
AMD_Chipset_Drivers
Promontory_GPIO Driver
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30708
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30708
Microsoft Windows Desktop Runtime - 5.0.13 (x64)
AMD GPIO2 Driver
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30708
Realtek Audio Driver
Microsoft .NET Runtime - 5.0.13 (x86)
7-Zip 21.07 (x64)
ShareX
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft .NET Host - 5.0.13 (x64)
Microsoft .NET Host FX Resolver - 5.0.13 (x64)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30708
Microsoft Update Health Tools
Microsoft .NET Host - 6.0.1 (x64)
Microsoft .NET Host FX Resolver - 6.0.1 (x64)
Microsoft .NET Runtime - 6.0.1 (x64)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30708
NVIDIA Graphics Driver 511.65
NVIDIA Install Application
Microsoft .NET Runtime - 5.0.13 (x64)
Microsoft Windows Desktop Runtime - 5.0.13 (x64)
Microsoft Windows Desktop Runtime - 6.0.1 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	0000186C
C:\Program Files (x86)\Steam\steam.exe	00000EE0
C:\Program Files\Mozilla Firefox\firefox.exe	000016E4
C:\Program Files\ShareX\ShareX.exe	00001644
C:\Users\Boss\AppData\Local\Discord\app-1.0.9003\Discord.exe	00000A38
C:\Windows\Explorer.EXE	00000E54
C:\Windows\System32\CompPkgSrv.exe	000010D8
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_3d19142d5a057a7c\RtkAudUService64.exe	00000F38
C:\Windows\System32\RuntimeBroker.exe	0000046C
C:\Windows\System32\SecurityHealthSystray.exe	0000153C
C:\Windows\System32\rundll32.exe	000021D4
C:\Windows\System32\smartscreen.exe	00000460
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00001754
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	000013B0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000011AC
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe	0000075C
C:\Windows\explorer.exe	000008E4
C:\Windows\system32\ApplicationFrameHost.exe	00001E24
C:\Windows\system32\DllHost.exe	000011E4
C:\Windows\system32\sihost.exe	00000C44
C:\Windows\system32\svchost.exe	00000F40
C:\Windows\system32\taskhostw.exe	00000CB4
D:\Games\ff14\boot\ffxivlauncher.exe	000006E8
D:\Games\ff14\boot\ffxivsysinfo64.exe	00002018

here's the error code I got (and if you need the ones from the Event Viewer, I can provide those too.)
https://imgur.com/AewPbrh

[Larirawiel]

Hey Aiyumi1413, which motherboard do you have? I mean vendor and the model.


Cheers