Audio popping issue

[VerdeletHalua]

Quoting this for visibility.

Well, so me and Jizu created a discord server for further discussion of this matter. Don't know if it will take us anywhere, but everyone is free to join:
https://discord.gg/DZGjr5fy

Also, I created another thread (probably my last one), trying to get an answer from SE: https://forum.square-enix.com/ffxiv/...m-SE?p=5792458
Anyway, my sub expires next 14th I think, and I'll not renew it unless this is fixed, and I'll probably not be so much active here in the forums anymore, but I'll be checking it once in a while, and I'll also be on discord, if someone needs me for anything.

EDIT: Also posting as a heads up refer to post #772 on page 78 for more information on what's going on.

People just arent reading the thread - and the relevant posts get buried immediately by posts stating the same thing for the 500th time. Stop posting the same low quality information over and over. You are actively making it harder for both players and square to see relevant posts. Read. The. Thread.

Here's a summary of the relevant posts I'm refering to. This is not the chronological order of posts, but in an order that helps you get a good idea of what the issue is, what has been done and what the final verdict is.

[thissean]

I've tried everything under the sun to fix the directx error. I've had it since i started playing in March, 2021. It wasn't so bad before; I'd just log in and continue. But with the queues, its more detrimental. I have a new computer, too. The directx error problem seems to have worsened with Endwalker.

[FatalCharm]

I am not buying this product no matter what. An ear print is an unique as a fingerprint. And at a time when everyone is wearing masks...masks can break facial recognition but ears are still visible. Who is Embody selling that data to? Who owns them? Who really owns them? Is it using binaural beats - which are known to modify peoples brain waves and used to alter moods? Did folks have to sign a waiver with this program? What's in those terms? Happy to read those if someone wants to post them. So not a chance. I'd rather stop playing if they cannot fix it. The whole thing was sketchy, last minute and odd. The only thing I can think of was some trade off maybe for servers, funding or something. The silence on this may be a contractual one - but its concerning and odd with this many people clearly having issue. To be clear I don't think the FF team meant any harm, but I don't know Embody and I have no reason to trust them - or the timing of this. That's just my reasoning. Folks can do what they want.

THIS. THIS RIGHT HERE should be the most important thing you read on this thread. The whole picture of your ear thing is mind blowing. And they seem pretty confident they can get away with it.

[Nommers]

I've been pursuing a refund for the three remaining month on my sub. After some short back-and-forth with support linking them this thread and showing them that, no, their suggested fixes do NOT work, and that this is a case of false advertising due to the benchmark, I received this (most interesting point in bold):

We do apologize for the inconvenience you have been experiencing. With regards to the current audio issue, as your report provided has indicated that you have exhausted our current available troubleshooting suggestions as well as other suggestions provided by other players on the forums and none of the suggestions have provided a fix for the issue at this time, we are unable to provide any other suggestions at this time. We would like to confirm that it is still a known issue and is still being investigated further by the appropriate teams. Unfortunately, we do not have an ETA on when a definite fix will be made but it is being worked on.

With regards to the refund request: We are unable to refund subscription fees under any circumstances. Once the subscription charge has processed, we are unable to reverse it, as stated in the User Agreement (http://support.na.square-enix.com/rule.php?id=5382&la=1).

If you do not wish to be billed again in the future, we recommend canceling the subscription ahead of the billing date. To cancel the subscription, log into the Mog Station (sqex.to/Msp) and choose “Your Account”. Once there, scroll to the bottom of the page to find the button to cancel the subscription. Please note that after canceling the subscription, you will still be able to play the remaining game time on the account.

I wasn't expecting to get the money back, all I wanted was some kind of acknowledgment. If anything I'm shocked at how quickly they seem to have changed their tune here considering I sent them all of two emails - I'm hoping the EN community team coming back has helped raise some awareness inside the company of a) the severity of the issue and b) how pissed we are. I'm still furious that this didn't make the patch notes, but I'm taking this as progress.

[paga]

if your cpu gets too hot it will automatically throttle itself for self preservation. Anything above 50c will cause this.

Mine is at 24c over clocked. But I also have the side of the case off and it is on its side so all the heat goes up. If I were to cover it, it would shut off about 30 minutes after.

50c is really hot, 90c is going to damage your equipment. Why your board is even still functioning is beyond me.

the proof <https://imgur.com/a/oINWxLS>

Your telling me your cpu is at 24c under load while oc?Do you cool it with liquid nitrogen or what.
And as I said, every CPU is different, mine works perfectly fine at 75c, it might start throttling at 80 and above but nothing a custom cooler cant fix if you really want every last performance out of it.

[Ariel_Valmont]

THIS. THIS RIGHT HERE should be the most important thing you read on this thread. The whole picture of your ear thing is mind blowing. And they seem pretty confident they can get away with it.

Wait, what? They want you to give them an ear print to use the embody software? That’s dystopian af.

[TojiSuzuhara]

I've been pursuing a refund for the three remaining month on my sub. After some short back-and-forth with support linking them this thread and showing them that, no, their suggested fixes do NOT work, and that this is a case of false advertising due to the benchmark, I received this (most interesting point in bold):



I wasn't expecting to get the money back, all I wanted was some kind of acknowledgment. If anything I'm shocked at how quickly they seem to have changed their tune here considering I sent them all of two emails - I'm hoping the EN community team coming back has helped raise some awareness inside the company of a) the severity of the issue and b) how pissed we are. I'm still furious that this didn't make the patch notes, but I'm taking this as progress.

thats awesome they they at least mention it there, it's not hard so why can't they just put it on the freaking lodestone. instead, it looks like theyre advertising some other audio software (no, seriously)

[HeavenlyBrush]

I'm glad we got this from support team at the very least. My next billing date is in two and a half weeks, i guess we'll see if anything new comes up by then.

[Grimno]

Wait, what? They want you to give them an ear print to use the embody software? That’s dystopian af.

Yeah I have to use the spatial audio in order to make the game "playable" as the choppy audio is vastly reduced with it, but the fact they want a picture of your right ear is creepy af.

thats awesome they they at least mention it there, it's not hard so why can't they just put it on the freaking lodestone. instead, it looks like theyre advertising some other audio software (no, seriously)

I'm relieved that in some way they confirmed that yes, the choppy/static/popping audio IS indeed an issue and we aren't just left twiddling our thumbs. Look if they're willing to acknowledge it's an issue, even if a fix may be a month away, I'm willing to wait.
I've waited and worked with it since December 3rd, I can wait longer if need be.

[eszett]

I've been pursuing a refund for the three remaining month on my sub. After some short back-and-forth with support linking them this thread and showing them that, no, their suggested fixes do NOT work, and that this is a case of false advertising due to the benchmark, I received this (most interesting point in bold):

My response from customer service was as follows:

We apologize for the confusion and the inconvenience. We have confirmed various issues including sound related ones as stated on the official Lodestone web site here:

(link to the Dec 9th/Dec 20th post regarding this as of Patch 6.0.1)

These issues will be addressed and we do ask for your patience while the development team works on a resolution.

We understand the frustration this may cause and do apologize once again for the inconvenience.

Figured the additional proof of response from customer service off the forum would help clarify that while they seem not inclined to include it in Known Issues... I noticed this section within the Support FAQ under "In-Game > Sound" which was posted 12/29/21 (two days after the last response in this thread).

And to remain on topic, none of those fixes seemed to help much (it was quite a list, involving various things like clean boot, reinstall of GPU drivers, etc that I had already done and culminating in a full reinstall specifically on HDD rather than SSD), there is perhaps a slight improvement switching off fullscreen optimization, but that could be just as easily from me deciding to run it in Win7 compatibility mode in there. Otherwise, options for fixes have been exhausted for me as well.