Like Master, Like Pupil MSQ bugged, cannot progress

[EddyTheBlack]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time:
30/05/2021, 4:22pm

Frequency:
Always

World name:
Moogle

Character name:
Edie Black

Retainer name:
Harley-chwan
Laverna

NPC name:
None

Monster name:
None

Class/Level:
AST

Party or solo:
Party

In-game time:
9:52pm

Area and coordinates:
30.1, 18.1

Housing:
None

Steps:
1. Start Matoya's Relict in Duty Finder with Party
2. Complete Quest
3. No cutscene is triggered and cannot progress the MSQ
*Add more steps if necessary

I am currently using the Playstation 5 version of the game.

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Please help as this is a very very frustrating bug. I cannot progress the game at all and play new content. I have already tried replaying the mission with no success.

I have seen similar reports with no resolution whatsoever. Please help.

[Jeeqbit]

There was a previous report of this issue, but on Windows.

https://forum.square-enix.com/ffxiv/...LE-to-progress
https://forum.square-enix.com/ffxiv/...pil-MSQ-bugged

[EddyTheBlack]

I'm aware of those reports but it looks like there was no path to a solution. I am really concerned that my issue will not be escalated.
I hope this can be treated with high severity as I cannot progress the game and play content that I have paid for.

[EddyTheBlack]

I got a response from the Support Desk to resolve this issue.

1) Go to your Journal, and select abandon on the quest "Judgement Day"
2) Once the quest have been removed, teleport over to the Dravanian Hinterlands. The cutscene for "Like Master, Like Pupil" will begin.
3) At the end of the cutscene you may speak to the NPC Biggs and accept the quest "Judgement Day" again.

I hope these steps will be useful for anyone else who has this issue.

[Jeeqbit]

Oh, so you had already progrssed to the quest after "Like Master Like Pupil" I take it.