Filling out AGAIN, and AGAIN, for Matoya's Relict dungeon- UNABLE to progress

[wishkor]

here it is again, all of the useless information when my previous picture showed everything you needed to see. I have completed Matoya's Relict Dungeon, in the questline for "Like Master, Like Pupil". The dungeon didn't display a cutscene at the end of the dungeon, causing me to never progress in the story, and now for the last 3 weeks I have been unable to progress past this part in the main story, I am unable to abandon the mission. I have uninstalled the game, and I have reported this for the past THREE weeks, with the last post being moved to the "insufficient information" threads. if you took one look at the picture, you'd have all the information you need.

Date & Time: 04/13/20201 1549 pst
Frequency: always
World name: leviathan
Character name: wish martinez
Retainer name: wish bunny - irrelevant
NPC name: none
Monster name: none
Class/Level: all. lvl 80
Party or solo: both
In-game time: right now
Area and coordinates: dravanian hinterlands x30.5, y 18
Housing: none
Steps:
1. receive duty
2. complete duty
3. no cutscene at end of duty
4. fill out this form 15x now both in-game, on forums, and support emails
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: fiber optic
- Modem maker/model number: 1gig/sec

■ PC Specs
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\wishk\Documents
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Browser Information
- Name and version of the browser currently in use: chrome
- Internet Explorer Version: none

[wishkor]

this is the image of me outside of the dungeon showing completion, no trust allies standing outside, and everything else you need.

https://imgur.com/a/0Wo0V9R

[Seera1024]

I would change the in game time to something more relevant than "right now".

"Right now" isn't an in game time.

If you've happened to try across different in game times (morning, evening, night, etc), then put all times or multiple times of day.

Just trying to avoid that piece of info being something the mods use to shuffle this off to insufficient info again.

I'd also put more actual thought into those steps for reproducing it. Reproduce it such that they know exactly what's happening and how you're triggering it.

Have you triggered the dungeon through the expert roulette or just by queuing normally?

I get that you're frustrated, who wouldn't be, but you'd be surprised at what some people will forget to do when troubleshooting something. My brother used to be a tech at a doctor's office. He'd have people say they restarted their computer that day only to research to find out it had been days since it had been restarted and restarting fixed the problem.

So take a few deep breaths and put as much info into the form as you can. You've left out details.