Hi I can’t progress. lvl 50 alchemist quest cut scene bug with npc.

[DarkHaiku]

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Date & Time: 4/21/21
Frequency: every time I talk to alchemist lvl 50 quest npc cut scene
World name: midgardsormr
Character name: Vash Vinatore
Retainer name:
NPC name: Severian
Monster name:
Class/Level: level 50 alchemist quest cut scene
Party or solo: solo
In-game time:
Area and coordinates: Ul’dah Steps of Thal Alchemists guild
Housing:
Steps:
1. When I start the level 50 alchemist quest the cut scene bugs out in your end and freezes. It’s not frozen just doesn’t run properly and then bugs out more if I click skip
2. I tried this on several platforms to verify it is on your end. Mac and 2 different pc
3. I also reinstalled on my high end gaming pc just to verify it is on your end. And the freeze bug still occurs on every platform at the same time.
*Add more steps if necessary
Hopefully you can fix this before more players run into the problem of not being able to advance quest.

Connection Specs
- Type of internet connection/provider: WiFi Comcast xfinity premium
- Modem maker/model number: Comcast

■ PC Specs Radeon xt 5500 and 6700,16 gb decent gaming PCs and Mac

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[DarkHaiku]

Hello I’ve submitted 2 in game bug reports and it’s been many hours with no response or help. My character can’t progress in the game and is stuck at the level 50 alchemy quest npc Sevarian. I need a gm’s help. The cut scene is bugging out and won’t complete the scene. Sevarian turns stares at a wall whilst the sound of footsteps of the bookkeeper npc never ending repeats itself. Meanwhile the cut scene just focuses on the wall Sevarian is facing. I’d just like a gm to fix this bug. I tried completing the quest on 2 different PCs and a Mac (all run flawlessly) yet this bug still occurs. I reinstalled the game, cleared cache, etc as well. Absolutely positive it’s not my hardware. I’m not running any add one or discord. Please help. Despite these minor flaws it’s a fun game

[Rachma]

Hi, I've got the same issue.

The cutscene is stuck at the Alchemist NPC staring at the wall and I can hear footsteps in loop. I wanted to spent the night on ALC quests, but well.

Hope SE fix that soon.

[Jeeqbit]

This is a known bug with many other recent reports in this forum. I'm sure an investigation is happening.

In Accepted Bugs forum: https://forum.square-enix.com/ffxiv/...e-to-crash-PS4

[GCop]

Same issue(Looped footsteps, game freeze) Hopefully its fixed soon.

[lezard21]

A friend and I have same issue on PC. Plz fix.

[RoseLilak]

I'm on PC and have the same bug with the level 50 alchemist quest. The cutscene gets stuck and then if I try to skip it I get stuck in an infinite loading screen.

[Soyoni]

Have the same problem (PC,FFXIV Client,ALC 50 Quest,NPC keeps looking at wall,CS skip ends up in infinite loading screen), even after reinstall of the game. Let´s hope it´s part of the 5.5 hotfix-patch tomorrow or that they fix it at least soon...

[Isashota_Notashota]

Hi, this is also happening to me. Hope it is fixed soon. Thank you!

[SerahValentine]

I seem to be having issues with this as well. hopefully it gets fixed with todays patch :3