Unbearable server lag since yesterday

[Eumen]

https://www.reddit.com/r/ffxiv/comme...ng_south_east/

This is a known issue, take it to NTT and Comcast - there's nothing SE can do other than deal with NTT themselves - and that's not just something Dynratygus (who you passive-aggressively quoted in the other thread youre talking about) can say "hey we're doing this." Because that's not Dynratygus' job. That's an HR department thing.

Edit: https://forum.square-enix.com/ffxiv/...-Center/page39

This is a WELL known issue, and their only recommendation is going to be to talk to your ISP if the linked solution doesn't work.

I'm not sure why you're going after these gotcha moments here on the forums and derailing it. So something about a pot and kettle would be applicable here. People have well documented that we can't. Have you tried talking to comcast techs about something like this? They literally send a tech to your door. I'm not in the southeast US, I'm in the mountain west. This is country wide and on a bigger scale than home users cable modems being plugged into a router.

And let me know when you find in your infinite research, since we're taking the snarky route, how to contact ATT on this and I'll get right on it.

But in the mean time, the fact of the matter is that this is MUCH more likely on the SE side of things as far as cause and resolution. Because they pay their side of things for a massive amount of bandwidth, and such a corporation(s) at risk of losing subscribers who cant play their games and be at risk of cancelling their subs, especially near a content release, are going to have contacts that are FAR more influential that have a chance of reaching someone at EITHER company (ATT or Comcast) to get this resolved. Compared to home-based users reaching out and talking to an outsourced tech support agent in the Philippines, following a script line by line, asking you to restart your cable modem before scheduling an on-site tech visit between 10 am and 4pm to tell you nothing is wrong. Because speaking from 20 years of nightmarish support from Xfinity, that is EXACTLY what comcast/xfinity will do. Their consumer techs do not have the script/guidelines to get the right people involved.