Thread: Support for Fatal Directx error (.11000002)

Hi, for a long while i have been experiencing Directx error 11000002 either in loading the game or while in the midst of playing, hope to get some meaningful feedback on how we can fix the issues thank you


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Piper\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F11
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16332.156MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17548.156MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.132GB SYSTEM_FREEDISC_SPACE 19.265GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1783.029GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8152.258 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.078 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1080 x 1920 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.12027.1001
SYSTEM_GRAPHICS_DRIVER_DATE 8/25/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8152.258 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.078 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0358376.inf_amd64_1aefb33b1784bbc2\B358374\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.12027.1001
SYSTEM_GRAPHICS_DRIVER_DATE 8/25/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {33A5FCA2-B97E-4592-AB4D-A3D439DB7114}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AF7B41B2-6DE8-4697-A093-8BBA091AECA0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A0BE570-CC62-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {40409080-8CAF-11EA-8001444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {404C9E70-8CAF-11EA-8002444553540000}
SYSTEM_INPUT_NAME ITE Device(8595)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A0BE570-CC62-11EA-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A0BE570-CC62-11EA-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A0BE570-CC62-11EA-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A0BE570-CC62-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A0BE570-CC62-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A0BE570-CC62-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1A0BE570-CC62-11EA-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {74E9C480-CC62-11EA-8009444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9A2AA9D0-CC62-11EA-800B444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84695BA0-CC62-11EA-800A444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Support Center - Google Chrome
Discord
Settings
Settings
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
League Displays
Microsoft Edge
Microsoft Edge Update
Razer Synapse
Steam
The Elder Scrolls Online
Uplay
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Futuremark SystemInfo
AMD Settings
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
NVIDIA PhysX
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Vortex
AMD Software
HWiNFO64 Version 6.28
3DMark
Tabletop Simulator
The Witcher 3: Wild Hunt
The Elder Scrolls Online
Fallout 4
FINAL FANTASY XIV Online
Borderlands 3
The Elder Scrolls V: Skyrim Special Edition
Assassin's Creed Odyssey
Assassin's Creed III Remastered
WhoCrashed 6.65
WinRAR 5.90 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
AMD User Experience Program Installer
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catzilla 4K
AMD WVR64
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508
Branding64
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
AMD Settings
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000031B8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000020F4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002118
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000036A4
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000012A0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001A14
C:\Program Files (x86)\Steam\steam.exe 00000FE0
C:\Program Files\WindowsApps\48405AmbientSoftware.LiveDesktopWallpapers_1.2.17.0_neutral__agy8jafheqhng\LiveWallpaper\LiveWallpaper.exe 0000233C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.63.76.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 0000306C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002E98
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12008.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002DD0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20081.117.0_x64__8wekyb3d8bbwe\YourPhone.exe 000031D8
C:\Riot Games\LeagueDisplays\assistant\LeagueDisplaysAssistant.exe 0000160C
C:\Users\Piper\AppData\Local\Discord\app-0.0.307\Discord.exe 00001904
C:\Users\Piper\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000223C
C:\Windows\Explorer.EXE 00002AA4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001834
C:\Windows\System32\CompPkgSrv.exe 00000934
C:\Windows\System32\RuntimeBroker.exe 00000B04
C:\Windows\System32\SecurityHealthSystray.exe 00002D88
C:\Windows\System32\smartscreen.exe 00002098
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000023DC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002D4C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000064C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003B9C
C:\Windows\system32\ApplicationFrameHost.exe 00002F94
C:\Windows\system32\DllHost.exe 000034E8
C:\Windows\system32\SettingSyncHost.exe 00000A00
C:\Windows\system32\sihost.exe 000025F0
C:\Windows\system32\svchost.exe 00003654
C:\Windows\system32\taskhostw.exe 00002728
G:\SteamLibrary G Drive\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000850
G:\SteamLibrary G Drive\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003864

https://forum.square-enix.com/ffxiv/...threads/424241

Try this.. Try lowering your ram clock speed. Potentially it could be bios clock speeds not set correctly to match your hardware causing instability.

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Windows, Steam and FINAL FANTASY XIV onto the same drive

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.