FFXIV crashing, no errors or logs

[Ayucchi]

This is more of a +1 thread for visibility via ;

Hello everyone!

Thank you for taking the initiative to gather similar issues into one place.

With that said, in order for our support team to better assist with each case, we’d like to ask users who are experiencing issues to create their own thread while adhering to the support template. Rest assured, the support team has continued to go through each thread while working remotely.

We will keep the thread open so that users can discuss amongst themselves (which is also the point of the Technical Support forum), please note that you will need to create your own separate thread in order for the support team to provide assistance.

We appreciate your understanding.

The Issue: FFXIV randomly crashes to my Desktop. There are no warnings, no error messages, and no known consistencies.

I've tried many suggestions from various threads ;

https://forum.square-enix.com/ffxiv/...as-weeks-go-by

https://forum.square-enix.com/ffxiv/...PLY-TO-THIS%21

As examples.

List of things that don't work :

1. Windows 7 compatibility mode.
2. Limiting my FPS to 60 / 90
3. Fullscreen / Windowed / Borderless
4. Editing Internet Explorer Settings
5. No Overlays
6. Updating my BIOS
7. Re-installing my OS
8. Rolling back GPU drivers (Please note this is the reason why my drivers are an older version)
9. Re-installing FFXIV
10. Fresh GPU driver install via DDU in Safe Mode
11. Finding any errors or logs via Event Viewer

And more however, since this is a +1 thread, I'll keep it brief.

System Specs :

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Ai\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU	AMD Ryzen 7 1700X Eight-Core Processor          (16 CPUs), ~3.4GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 16  SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS	F31
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	32716.031MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	37836.031MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 465.132GB    SYSTEM_FREEDISC_SPACE 347.730GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 3725.896GB    SYSTEM_FREEDISC_SPACE 2908.667GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	16358.016 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d223212c0a2275b5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	26.21.0014.4187
SYSTEM_GRAPHICS_DRIVER_DATE	12/23/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Digital Output (Amanero Technologies USB Driver 1.0.62)
SYSTEM_SOUND_DEVICE_ID	{ECB3B858-DDB0-45C0-BE21-4F9B3E030FC1}
SYSTEM_SOUND_DEVICE_NAME	cmb38464.sys
SYSTEM_SOUND_DRIVER_VERSION	1.00.0062.0000
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	7/7/2017 00:00:00
SYSTEM_SOUND	Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{52B29012-CD1B-4D97-988D-36E71D5FDC79}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.8302
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/14/2017 00:00:00
SYSTEM_SOUND	Dell S2716DG (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID	{5A385EBA-52A6-487A-BAF9-BED12FE77978}
SYSTEM_SOUND_DEVICE_NAME	HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION	6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	9/4/2019 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2B5C99A0-96D9-11EA-8001444553540000}
SYSTEM_INPUT_NAME	Blue Snowball 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 1  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2B5CE7C0-96D9-11EA-8003444553540000}
SYSTEM_INPUT_NAME	CYRM02p0288h00D1r0008
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2B5D35E0-96D9-11EA-8004444553540000}
SYSTEM_INPUT_NAME	USB-HID Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2B5D5CF0-96D9-11EA-8005444553540000}
SYSTEM_INPUT_NAME	USB-HID Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 18  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Technical Support - Post New Thread - Google Chrome
Settings
Settings
Spotify Premium
#general - Discord
Microsoft Text Input Application
Friends List
Microsoft Edge
Microsoft Edge
Microsoft Edge
Groove Music
Groove Music
Microsoft Store
Microsoft Store



-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Combo384 Amanero version 1.0.62
Google Chrome
Steam
Syncplay
AMD_Chipset_Drivers
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
AMD PCI Driver
AMD PSP Driver
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver Alpha
ExpressVPN
Promontory_GPIO Driver
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
ExpressVPN
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
AMD GPIO2 Driver
Realtek High Definition Audio Driver
Windows Driver Package - Amanero Technologies (cmb38464) MEDIA  (07/07/2017 1.0.62)
7-Zip 19.00 (x64)
Speccy
FINAL FANTASY XIV Online
Halo: The Master Chief Collection
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
paint.net
Combo384_ASIO64
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Graphics Driver 441.87
NVIDIA Install Application
Mumble 1.3.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00001FCC
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe	00002450
C:\Program Files (x86)\Steam\steam.exe	00002118
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	00002EB0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe	00000E24
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe	00001C94
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe	00001B50
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe	000020C4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.88.0_x64__8wekyb3d8bbwe\YourPhone.exe	00001CB4
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.20032.12611.0_x64__8wekyb3d8bbwe\Music.UI.exe	0000267C
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.132.618.0_x86__zpdnekdrzrea0\Spotify.exe	00000808
C:\Users\Ai\AppData\Local\Discord\app-0.0.306\Discord.exe	000024DC
C:\Windows\Explorer.EXE	00000CC4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	0000129C
C:\Windows\System32\CompPkgSrv.exe	00002B78
C:\Windows\System32\MicrosoftEdgeCP.exe	00001594
C:\Windows\System32\RuntimeBroker.exe	00001880
C:\Windows\System32\SecurityHealthSystray.exe	000013C0
C:\Windows\System32\smartscreen.exe	00002DF8
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe	00000998
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe	0000076C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00001778
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000016D8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00001F98
C:\Windows\system32\ApplicationFrameHost.exe	00002448
C:\Windows\system32\DllHost.exe	00000DCC
C:\Windows\system32\MicrosoftEdgeSH.exe	000016A4
C:\Windows\system32\browser_broker.exe	00000AF8
C:\Windows\system32\sihost.exe	00000AC8
C:\Windows\system32\svchost.exe	00002534
C:\Windows\system32\taskhostw.exe	00000C74

This issue does not happen in any other application.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You mentioned looking over the event viewer. Were you able to find anything related to the crashes? If so, can you provide them?

When did these crashes first happen? Do you recall anything changing/updating on your PC that coincides with this?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ayucchi]

Hiya,

1. To clarify, I meant that I was unable to find any logs or errors associated with my crashes.

2. These crashes have happened since I re-subbed on 4/27/20. Originally the crashes would happen randomly but, only once or twice a day. I attributed this to the game being on my HDD and installed the game on my SSD (Fresh install, not just copying over files) on 5/16/20 or so.

2a. Since 4/27/20, I've upgraded my BIOS, and have had a new SSD installed (This includes re-installing my Windows 10 OS). At the time, I had also installed the latest NVIDIA drivers. I cannot point to these changes as a cause solely because FFXIV is the only application that experiences these issues on my machine.

The only extra details I can gather is, I've found these crashes to happen far more when I'm watching a cut-scene in-game. If I leave the application running in the background or just stand still in the area I'm at, I don't crash at all, I tested this for a couple of hours while I was working. But, the moment I actively try talking to NPC's and a cutscene happens, or when I'm in a dungeon, running around in the outside world, etc, the crash is far more likely to occur.

I know that typically what a user says and what actually occurs may differ due to lack of knowledge, embarrassment, etc but, I'm unable to provide you with logs to back-up my claims nor find said logs to trouble-shoot on my own. Is there anyway for me to accomplish this?

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Ayucchi]

Hiya,

I've already tried that method and unfortunately it didn't resolve the issue.

I took it one step further by checking all processes that run on start-up via the sysinternals tool "Autoruns" (https://docs.microsoft.com/en-us/sys...loads/autoruns). This unfortunately still didn't work even with disabling some processes from running on start-up that you otherwise wouldn't be able to (unless you've specified in your registry).