FFXIV crashing, no errors or logs

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

You mentioned looking over the event viewer. Were you able to find anything related to the crashes? If so, can you provide them?

When did these crashes first happen? Do you recall anything changing/updating on your PC that coincides with this?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Ayucchi]

Hiya,

1. To clarify, I meant that I was unable to find any logs or errors associated with my crashes.

2. These crashes have happened since I re-subbed on 4/27/20. Originally the crashes would happen randomly but, only once or twice a day. I attributed this to the game being on my HDD and installed the game on my SSD (Fresh install, not just copying over files) on 5/16/20 or so.

2a. Since 4/27/20, I've upgraded my BIOS, and have had a new SSD installed (This includes re-installing my Windows 10 OS). At the time, I had also installed the latest NVIDIA drivers. I cannot point to these changes as a cause solely because FFXIV is the only application that experiences these issues on my machine.

The only extra details I can gather is, I've found these crashes to happen far more when I'm watching a cut-scene in-game. If I leave the application running in the background or just stand still in the area I'm at, I don't crash at all, I tested this for a couple of hours while I was working. But, the moment I actively try talking to NPC's and a cutscene happens, or when I'm in a dungeon, running around in the outside world, etc, the crash is far more likely to occur.

I know that typically what a user says and what actually occurs may differ due to lack of knowledge, embarrassment, etc but, I'm unable to provide you with logs to back-up my claims nor find said logs to trouble-shoot on my own. Is there anyway for me to accomplish this?