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  1. #1
    Player
    Argou's Avatar
    Join Date
    May 2020
    Posts
    1
    Character
    Argou Sakurana
    World
    Zalera
    Main Class
    Dancer Lv 80

    Crash out to desktop with no error many times

    The game crash out to desktop for about 1-2 times in a day
    but sometime crash after logged in 5 sec repeatly
    I play on steam.
    and I did ALL in this post:
    https://forum.square-enix.com/ffxiv/...as-weeks-go-by

    And please stop telling me that check my setting/graphic/PC stat
    My cpu/gpu/RAM are under 50% while play FFXIV with a contant 60 fps up
    And I have do all checking I know.

    The main problem is that it ONLY happen on FFXIV but other game didn't.
    So please check the problem of the game client but not just ask player checking their PC and reinstall their driver
    =========================================================


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\argouhl\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 專業版 64 位元 (6.2,組建 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU AMD Ryzen 7 1700 Eight-Core Processor (16 CPUs), ~3.0GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS BIOS Date: 07/13/17 18:30:32 Ver: 05.0000C
    SYSTEM_LANGUAGE 中文(繁體) (區域設定: 中文(繁體))
    SYSTEM_MEMORY 16316.688MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 27068.688MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.297GB SYSTEM_FREEDISC_SPACE 54.454GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 1292.135GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.568GB SYSTEM_FREEDISC_SPACE 73.357GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8158.344 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63268710a2dc3648\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4575
    SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2020 08:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英文
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND VoiceMeeter Aux Input (VB-Audio VoiceMeeter AUX VAIO)
    SYSTEM_SOUND_DEVICE_ID {67E37221-CBB3-4AA9-95DC-67D2D5C2DC29}
    SYSTEM_SOUND_DEVICE_NAME vbaudio_vmauxvaio64_win10.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
    SYSTEM_SOUND_DRIVER_LANGUAGE 英文
    SYSTEM_SOUND_DRIVER_DATE 1/11/2019 00:00:00
    SYSTEM_SOUND OUT 1-2 (BEHRINGER UMC 204HD 192k)
    SYSTEM_SOUND_DEVICE_ID {02B3C3BE-D1BB-4593-ADA4-055189924BE0}
    SYSTEM_SOUND_DEVICE_NAME umc_audioks.sys
    SYSTEM_SOUND_DRIVER_VERSION 4.59.0000.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE 英文
    SYSTEM_SOUND_DRIVER_DATE 3/14/2019 00:00:00
    SYSTEM_SOUND VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
    SYSTEM_SOUND_DEVICE_ID {7C5C66CE-3EC7-458F-A780-724995EE220D}
    SYSTEM_SOUND_DEVICE_NAME vbaudio_vmvaio64_win10.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
    SYSTEM_SOUND_DRIVER_LANGUAGE 英文
    SYSTEM_SOUND_DRIVER_DATE 1/11/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME 滑鼠
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME 鍵盤
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {346CEFF0-8EA6-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Sharkoon 7.1 Sound Extension
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {06EC1B90-7D2C-11E8-8001444553540000}
    SYSTEM_INPUT_NAME G300s Optical Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Game Crash to desktop with no debug info » Forum Post by Getter4875 - Google Chrome
    文件
    debug.log - 記事本
    文件
    Steam
    工作管理員
    #art - Discord
    Microsoft Text Input Application
    CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    設定
    Microsoft Store
    Microsoft Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    A-Tuning v3.0.241
    Adobe Creative Cloud
    Avast Free Antivirus
    暴雪應用程式
    天命2
    Digital Image Recovery 1.47
    Canon Utilities EOS Lens Registration Tool
    Canon Utilities EOS Utility 2
    Canon Utilities EOS Utility 3
    Canon Utilities EOS Web Service Registration Tool
    FireStorm version 2.0.0.026
    Google Chrome
    Garena (remove only)
    IObit Uninstaller
    League of Legends
    mabinogi
    Nexon Launcher
    OBS Studio
    Origin
    《鬥陣特攻》
    《鬥陣特攻》 Public Test
    PBE
    Adobe Photoshop CC 2017
    PrimoPDF -- brought to you by Nitro PDF Software
    qBittorrent 4.1.5
    SafeZone Stable 3.55.2393.609
    Skype 版本 8.38
    BEHRINGER UMC Series USB Audio Driver v4.59.0
    Spyder5Pro
    Steam
    TechPowerUp GPU-Z
    Voicemeeter, The Virtual Mixing Console
    VLC media player
    Windows Live Essentials
    Windows Live UX Platform
    AOMEI Partition Assistant Standard Edition 8.4
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Photo Gallery
    Windows Live Writer Resources
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    OpenOffice 4.1.3
    CyberLink AudioDirector 7
    Windows Live Photo Common
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
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    CyberLink ColorDirector 5
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Movie Maker
    Adobe Audition Loopology Content
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
    Spectrogram 16
    Windows Movie Maker 2016
    Avira
    Windows Live Communications Platform
    Adobe Illustrator CS6
    Java Auto Updater
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
    Media Go
    Google Update Helper
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
    Windows Live UX Platform Language Pack
    Windows Live Installer
    Windows Live Essentials
    Futuremark SystemInfo
    Advanced Archive Password Recovery
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Media Go Video Playback Engine 2.20.101.05210
    Warframe
    Hextech Repair Tool
    Adobe Lightroom
    NVIDIA PhysX
    MSVCRT
    MSVCRT110
    Intel(R) C++ Redistributables on Intel(R) 64
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    beanfun! Plugin
    Windows Live Writer
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    Adobe Refresh Manager
    Adobe Acrobat Reader DC - Chinese Traditional
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Windows Live PIMT Platform
    AnyMP4 Video Converter Ultimate 7.2.60
    Windows Live Mail
    Windows Live Messenger
    Apple 應用程式支援 (32 位元)
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Apple Software Update
    Photo Gallery
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    Photo Common
    Windows 7 USB/DVD Download Tool
    Windows Live SOXE
    Windows Live SOXE Definitions
    Movie Maker
    D3DX10
    AdobePDFSettings11-new-ja_JP
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    CyberLink PowerDirector 15
    AMD Ryzen Master
    BassGrinderFree version 1.0.4
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    Guild Wars 2
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    PotPlayer-64 bit
    Microsoft Office 專業增強版 2016 - zh-tw
    Recuva
    Destiny 2
    The Witcher 2: Assassins of Kings Enhanced Edition
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    FINAL FANTASY XIV Online Free Trial
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    Don't Starve Together
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    NEKOPARA Vol. 3
    Steam 360 Video Player
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    The Ranger: Lost Tribe
    Windows Mixed Reality for SteamVR
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    Voxengo Marvel GEQ
    Voxengo Spatifier
    WinRAR 5.31 (64 位元)
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
    AMD Ryzen Master
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    Microsoft Visual C++ 2005 Redistributable (x64)
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    3DMark
    Windows Live MIME IFilter
    Java 8 Update 131 (64-bit)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Bonjour
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Java SE Development Kit 8 Update 131 (64-bit)
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
    MuseScore 3
    ERA-Bundle version 2.0.2 64-bit
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Voicemod
    Microsoft Office 隨選即用 2010
    Office 16 Click-to-Run Licensing Component
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    iTunes
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    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA 控制面板 445.75
    NVIDIA 圖形驅動程式 445.75
    NVIDIA GeForce Experience 3.15.0.164
    NVIDIA LED Visualizer 1.3
    NVIDIA Optimus Update 33.2.0.0
    NVIDIA 更新程式 33.2.0.0
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    NVIDIA HD 音訊驅動程式 1.3.38.21
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    NVIDIA TelemetryApi helper for NvContainer
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    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
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    Apple Mobile Device Support
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Apple 應用程式支援 (64 位元)
    Backup and Sync from Google


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Datacolor\Spyder5Pro\Utility\SpyderUtility.exe 00003674
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002440
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000215C
    C:\Program Files (x86)\VB\Voicemeeter\voicemeeterpro.exe 00002CEC
    C:\Program Files (x86)\ZotacFireStorm\FireStorm.exe 00002D18
    C:\Program Files\AVAST Software\Avast\AvastUI.exe 00003228
    C:\Program Files\AVAST Software\Avast\aswEngSrv.exe 00003868
    C:\Program Files\BEHRINGER\UMC_Audio_Driver\W10_x64\UMCAudioCplApp.exe 00002D60
    C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00000330
    C:\Program Files\Logitech Gaming Software\LCore.exe 00000CC8
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003024
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12001.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002358
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19122.138.0_x64__8wekyb3d8bbwe\YourPhone.exe 000031B8
    C:\Users\argouhl\AppData\Local\Discord\app-0.0.306\Discord.exe 000004B0
    C:\Users\argouhl\AppData\Local\IE Tab\13.1.7.1\ietabhelper.exe 000016D4
    C:\Users\argouhl\Documents\My BeanFun\BFWidgetKernel.exe 000019A0
    C:\WINDOWS\Explorer.EXE 00001F98
    C:\WINDOWS\System32\svchost.exe 00001E1C
    C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000674
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000EF4
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000208
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000004D0
    C:\WINDOWS\system32\ApplicationFrameHost.exe 0000268C
    C:\WINDOWS\system32\DllHost.exe 000006C0
    C:\WINDOWS\system32\NOTEPAD.EXE 00003A70
    C:\WINDOWS\system32\SearchFilterHost.exe 00003B98
    C:\WINDOWS\system32\cmd.exe 000016C0
    C:\WINDOWS\system32\conhost.exe 0000394C
    C:\WINDOWS\system32\ctfmon.exe 0000174C
    C:\WINDOWS\system32\sihost.exe 0000307C
    C:\WINDOWS\system32\svchost.exe 00001078
    C:\WINDOWS\system32\taskhostw.exe 00002AD0
    C:\WINDOWS\system32\taskmgr.exe 000027F4
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002428
    C:\Windows\System32\CompPkgSrv.exe 0000269C
    C:\Windows\System32\InputMethod\CHT\ChtIME.exe 00001E60
    C:\Windows\System32\RuntimeBroker.exe 00001B1C
    D:\Program Files (x86)\Steam\Steam.exe 00002D08
    D:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000016C8
    E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001A24
    E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000037E8
    (0)

  2. #2
    Player
    Drkdays's Avatar
    Join Date
    Dec 2015
    Posts
    903
    Character
    Eternity Spellblade
    World
    Midgardsormr
    Main Class
    Reaper Lv 100
    Holy Moses, that's a lot. Idk about all that, but i can tell you I had a similar issue on my previous computer (but i was playing WoW at the time) and it turned out to be an early symptom of my motherboard dying. Hope it's not that (because it sucks) but it might be worth looking into. Motherboards can be replaced in desktops, at least.
    (0)

  3. #3
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs.
    2) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    3) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    4) Install Windows and FINAL FANTASY XIV onto the same drive
    5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  4. #4
    Player
    Maeka's Avatar
    Join Date
    Apr 2014
    Posts
    1,281
    Character
    Maeka Blazewing
    World
    Cactuar
    Main Class
    Gladiator Lv 90
    Quote Originally Posted by Drkdays View Post
    Holy Moses, that's a lot. Idk about all that, but i can tell you I had a similar issue on my previous computer (but i was playing WoW at the time) and it turned out to be an early symptom of my motherboard dying. Hope it's not that (because it sucks) but it might be worth looking into. Motherboards can be replaced in desktops, at least.
    Given the sheer number of people experiencing this, I doubt it's peoples' mobos dying.

    The last patch introduced a nasty bug. I've been playing for years, and I've never seen these crashes, and this PC I'm on now is like 2 or so years old, in the prime of its life, not a thing wrong with it, no other apps giving me trouble whatsoever except for the occasional Bethesderp in FO4 (a game that is rather famous for being unstable). I mean that literally -- zero crashes in anything, at all.
    (0)

  5. #5
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)