If You're Having DirectX 11 Crash Issues, REPLY TO THIS!

[bigheadbrandon]

it would help more if you could post your hardware info and if you have checked all your drivers up to date etc

Well speaking for most people here we have done this, we have made our own threads, posted the specs, and been left high and dry.

[bigheadbrandon]

It speaks real highly of the level of support when many threads are just left without a follow up reply when we say "yeah listen the problem isn't on my end"

[giggowhat]

Up................

[TheElementalFlow]

Really frustrating the last 3 days this started happening.

Things I've tried.

1. Reinstalling (3 times)
2. Reformatted my computer
3. Have all drivers updated.
4. Rolled back some of the graphic drivers
Messed with ie settings as I've seen some people say.
5. Disable microsoft text input.
6. Tried to fix Directx by reinstalling the June 2010 version and then reupdating it again.
7. Also tried different window builds with windows insider and normal.

[giggowhat]

Really frustrating the last 3 days this started happening.

Things I've tried.

1. Reinstalling (3 times)
2. Reformatted my computer
3. Have all drivers updated.
4. Rolled back some of the graphic drivers
Messed with ie settings as I've seen some people say.
5. Disable microsoft text input.
6. Tried to fix Directx by reinstalling the June 2010 version and then reupdating it again.
7. Also tried different window builds with windows insider and normal.

yup bro... nothings works, and the moderators don't reply here.... all we can do is replying this post until SE see the issue and fix the game...

[RaphaelTheDragon]

I tend to play in windowed mode, and as of later, when I do: the game's window shuts down out of nowhere. No error messages, no pop-ups, even the Windows error log does not have anything new in it. The game just closes. I noticed that the crashes do not happen when the game is in Full-Screen mode. I tried a little bit with Borderless mode, and it hasn't crashed there yet. Sometimes the problem "piles up" to where if it crashes once, and I relaunch the game, it could crash again very quickly. Restarting the computer sometimes helps this a bit. Some friends advised me to update my graphics card driver, and this fixed things for a bit, but the problem came back.

GPU: NVIDIA GeForce GTX 1060 3GB
Driver Version: 445.87
CPU: AMD Ryzen 5 1600 Six-Vore Processor
RAM: 16 GB
Hard Drive: 222 GB (SSD) (FF14 is installed here, and it's around 60% full)
OS: Windows 10
OS Version: 1903
Last hard drive format: October 2019

FPS Limit:144 fps (limit frame rate when client is inactive)
Graphics Settings: High (Laptop) (guess I kept it from back when I played on a laptop)


I understand that support is a bit lacking because of Covid-19, but I hope it'd get resolved soon.

[EnigmaticDodo]

Event Viewer lists an error code: RADAR_PRE_LEAK_64
Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 10.0.18362.2.0.0

Please correct me if Im wrong, but doing some google suggests that the game is about to memory leak and the computer ends the process before it can.

[SeijuroXKenshin]

[Luc]

https://clips.twitch.tv/ImportantPlumpPepperDuDudu
Also been having this issue. Tried a new VPN WTFast and Tried uninstalling and reinstalling ffxiv.

[cult]

EnigmaticDodo, that's the most technical identification I have seen yet that explains what might be going wrong. A memory leak. One of the moderators here mentioned something about FFXIV having a memory issue (except they blamed it on us, for potentially running software that helps us cheat at the game, or something).

I speak from personal experience that PRE_LEAK can be a VERY costly error!

Reading through this thread, I can see we have collectively put in more time and energy to identify and solve the issue than Square.