Recent lag issues and the tech-support incompetence

[Xtrasweettea]

What responsibility has my ISP? Their service ends past the KDDI network. The issue is very likely in an IP-range SE has ownership off. What exactly should my ISP fight here for? "Hey guys, you might have some issues in your network, my customer, which is also your customer is complaining about it"? Why should i go to my ISP for an issue, when the ownership of the problem lies within SE?

Your ISP will be able to determine if it is truly SE's end or a router on the path to the CPE that contains the IP address range SE "owns."

If it is a router within the path that goes from your CPE to SE's CPE, your ISP can have a case against the other service providers as your service provider's traffic must be able to transmit across other carrier's devices. Some companies have even special contracts and routing paths between the two carriers to hold them accountable (I have helped sign a few of those). Also, counting on the law within the region, the ISP causing the problem could be in violation of the law.

That is why you should reach out to your ISP. It is to hold ISPs accountable.

If it is truly SE's fault, and your ISP can provide proof, then you can send a report ticket to SE via customer service or tech support with that proof. Not to the forums. The forums are not going to really help you.

Again, I am an ISP shill, I work for one, I am telling you what you can do to possibly fix the issue.

[Macleod]

Again, I am an ISP shill, I work for one, I am telling you what you can do to possibly fix the issue.

I appreciate your posts in this thread, as I said before, I don't know much about this kind of stuff and am finding your posts very insightful and informative...and also making me glad I have a good ISP and never really had any issues!

[technole]

NTT and one of their particular nodes on the west coast has been trash for years. It's usually that 9/10 times. Not something your ISP or SE can do about as they don't have control over that.

Probably that San Jose hop, seems to have some issues at-times on the way to the NTT data center in Sacremento. Lag Tuesdays is becoming a joke now with that hop, everything else is great.

If it is truly SE's fault, and your ISP can provide proof, then you can send a report ticket to SE via customer service or tech support with that proof. Not to the forums. The forums are not going to really help you.

Again, I am an ISP shill, I work for one, I am telling you what you can do to possibly fix the issue.

Actually they can, cause SE just submits the issue over to NTT to investigate if it's in their data center routing.