So i Skipped the MSQ and i decided i was gonna go to a area unlocked in my teleport menu called doman enclave and it went to a long load screen and then it crashed and i have not been able to play sence and i am confused to why this would happen i played for 1 month straight with no issues and all of a sudden this happens please help me with this issue or point me in the right direction because i all ready submitted a ticket and they told me to create a post and i tried but it said i had no permission but i can reply to this thread so i hope all my time and money is not wasted on this bugg with out a fix here are my system files from ffxiv system menu.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\james\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P1.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8122.133MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16826.133MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.842GB SYSTEM_FREEDISC_SPACE 67.329GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1778.676GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.027 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4061.066 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0351282.inf_amd64_c235bc9782254a78\B351278\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.15017.1005
SYSTEM_GRAPHICS_DRIVER_DATE 1/23/2020 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {780603FF-C2E6-4427-9AFF-280DAFAB4AE0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8522
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/28/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {273C8AE0-2DAE-11EA-8003444553540000}
SYSTEM_INPUT_NAME OpticalMouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {273C8AE0-2DAE-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {273C8AE0-2DAE-11EA-8004444553540000}
SYSTEM_INPUT_NAME OpticalMouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {273C8AE0-2DAE-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Microsoft Edge
ffxiv_dx11 error after character selection - Reply to Topic and 2 more pages ‎- Microsoft Edge
Photos
Photos
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
Photos


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD_Chipset_Drivers
Battle.net
Heroes of the Storm
Microsoft OneDrive
Steam
World of Warcraft
World of Warcraft Classic
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
AMD Settings
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
AMD PCI Driver
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Realtek Ethernet Controller Driver
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver Alpha
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AMD_Chipset_Drivers
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Apex Legends
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Microsoft Office 365 - en-us
Aura Kingdom
Luna Online: Reborn
Branding64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Problem Report Wizard
AMD User Experience Program Installer
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
AMD WVR64
AMD Settings
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe 00002370
C:\Program Files (x86)\Steam\Steam.exe 00002128
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002840
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00002DF0
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 000019E4
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001DD8
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002304
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C38
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001B00
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19081.28230.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001A48
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12002.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000026CC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBar.exe 000005DC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000024A4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.37.29002.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000017C0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.133.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001908
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.133.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 000029A8
C:\Windows\Explorer.EXE 000003CC
C:\Windows\System32\DataExchangeHost.exe 000018B0
C:\Windows\System32\MicrosoftEdgeCP.exe 00001988
C:\Windows\System32\RuntimeBroker.exe 0000080C
C:\Windows\System32\SecurityHealthSystray.exe 000022A0
C:\Windows\System32\smartscreen.exe 00001260
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002B0C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001A28
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001814
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000864
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000AE4
C:\Windows\system32\ApplicationFrameHost.exe 00001A10
C:\Windows\system32\DllHost.exe 000004EC
C:\Windows\system32\MicrosoftEdgeSH.exe 00001D84
C:\Windows\system32\SearchProtocolHost.exe 00000BEC
C:\Windows\system32\SettingSyncHost.exe 00001F54
C:\Windows\system32\browser_broker.exe 00001ADC
C:\Windows\system32\sihost.exe 00000B90
C:\Windows\system32\svchost.exe 00002FC4
C:\Windows\system32\taskhostw.exe 00000E6C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002C78