i had this same problem. http://forum.square-enix.com/ffxiv/t...19#post5158819 . Thats what they told me on my forum post. Basically they said there was nothing they could do and basically left me to be sad in a corner with no hope of fixing the problem. Luckily the maintenance that THEY did seems to have fixed the problem for me. Try logging in again and see if its fixed for you. Nothing they could do ..... yah right. I must say I'm a bit salty after my customer support experience.