"Reserving Server" for hours

[Fynlar]

You're just making stuff up. You don't know what they can or cannot do to resolve this issue. They should RESPOND to me when i contact them regarding this legitimate issue, an issue far more important than whatever nannying they are doing because someone called another player "poopoohead". Even if they cannot immediately resolve it, they should assure me that it is being looked into and they will assist me in notifying the powers that be. You know, BASIC CUSTOMER SERVICE.

They are straight up ignoring this problem. I played WoW for many years before FF14, and never ever had Blizzard treated me this way. Blizzard GMs are available in game, through web chat, and on the phone. Valve has better customer service than SE, and that's awful.

You have no idea what youre talking about and are just in here white knighting SE.

We actually do have an idea; GM "guidebooks" have been leaked before for FFXI and it would not surprise me if it happened for this game too (even if not, it's unlikely they are terribly different, considering it's the same company)

Regardless, yeah, GMs are powerless to do anything about this other than forward it to the higher ups, which doesn't see a resolution as immediately as you seem to be expecting. Unless it's to get someone out of being "stuck" or to send a troublesome player to jail to for them to think about what they've done, there isn't really a whole lot that the GMs can actually do on the back end.