Have now been in queue for 300 minutes, "reserving server". Have also put in about 10 tickets for a GM, not one reply.

SE has a D- rating with the BBB, not hard to see why. I presume if I put in a ticket bc someone used "profanity" there would be contact from a GM eager to obtain details of this heinous crime, but this situation where I cannot progress on a quest bc of a glaring and legitimate technical issue doesnt even warrant a GM contacting me to recognize the details of the situation and at least express some modicum of concern for the problem.