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  1. #1
    Player
    Iplewhelmed's Avatar
    Join Date
    Jan 2016
    Posts
    85
    Character
    Louisia Silverfang
    World
    Moogle
    Main Class
    Dragoon Lv 100

    UNPREDICTABLE DirectX 11 fatal error 11000002 for MONTHS, NOTHING WORKS

    This is my second thread about this issue I tried resurrecting my old thread but it was locked or w/e.
    Ever since I had my pc rebuilt from scratch this february, I have been plagued by EXTREMELY RANDOM direct x fatal errors that I just can't seem to get rid of no matter what I do. I cannot find a discernable pattern between these crashes since they can happen at absolutely ANY time or place. A crash can happen after more than 6 hours of playtime, OR less than one minute.

    Places/circumstances where it has happened:
    Crowded areas (cities, hunts)
    Areas with no one else around (housing/rooms)
    Overworld areas in general
    Instanced dungeons/trials/raids/pvp matches
    Instanced gold saucer fates
    Crafting
    Fighting
    Running/Walking/Flying/Swimming
    Afk idling (leaving the game running while going away from the pc, come back to find an error message)
    Tabbed out of game.
    On the fucking character selection screen.

    Things I have tried, NONE OF WHICH HAVE WORKED:
    Uninstalling, redownloading and reinstalling the game.
    Starting the game up via Steam and without Steam.
    Switching to directx9 in launcher and via Steam properties (where I tried directx9, directx11 and direct12).
    Lowering my graphics in the System Settings in-game.
    Capping my fps in the System Settings.
    Played the game in windowed/fullscreen/borderless windowed (in-game and manually in the FXIV.cfg file in My Games > FINAL FANTASY XIV - A REALM REBORN).
    (Any imaginable combination of the above, ie 30fps in windowed mode while using direct9 and Steam, for example)
    Installing new GPU drivers (clean installation).
    Lowering my GPU memory and core clock via MSI Afterburner
    Disabling Microsoft services.
    Updating Windows 10.
    Using the directx End-User Runtime Web Installer.
    Installing (and subsequently UNinstalling) GeForce Experience.
    Muting the game (ingame and via the volume controller).
    Playing the game without overlays (I don't use Reshade, ACT or any mods) or anything running in the background (no web browser, no discord).
    Using older drivers for my GPU.
    Doing a clean boot of my pc.
    Played the game in various compatibility modes.
    Adding missing direct.dll files to C:\Windows\sysWOW64, and then to C:\Windows\System32 when the former didnt work.
    Uninstalling and doing a clean isntall of my GPU.

    Please keep in mind that my pc is NOT a potato. When my game actually runs, it runs perfectly. I have consistently 60+ fps on medium-to-high graphics even during flashy battles and basically zero load times ever. At this point I'm seriously starting to suspect that this is either a fault of Square Enix's own spaghetti coding, or that I need a new GPU altogether. But then again Final Fantasy XIV is the only game on my PC that is consistently crashing. I am playing both mmorpgs and offline games on my PC and they never crash.

    PLEASE HELP ME.



    System Information:

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64 bitar (6.2, build 9200) (17763.rs5_release.180914-1434)
    SYSTEM_CPU Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 3805
    SYSTEM_LANGUAGE svenska. Nationell inställning: svenska
    SYSTEM_MEMORY 16324.457MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18756.457MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 85.972GB SYSTEM_FREEDISC_SPACE 34.570GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 136.997GB SYSTEM_FREEDISC_SPACE 15.636GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 883.813GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 116.562GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2007.125 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8162.229 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3039
    SYSTEM_GRAPHICS_DRIVER_DATE 4/17/2019 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Högtalare (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {FBA5D694-F455-4523-AB6E-5E4953805A63}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7899
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 8/3/2016 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {240A022C-1A22-493E-995B-FFD4C5EAA085}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7899
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 8/3/2016 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mus
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Tangentbord
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4BC77480-2E43-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Wireless Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4BC77480-2E43-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4BC77480-2E43-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4BC77480-2E43-11E9-8005444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4BC77480-2E43-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Wireless Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    FINAL FANTASY XIV Support Centre - Mozilla Firefox
    MSI Afterburner
    Volymkontrollen - Högtalare (Realtek High Definition Audio)
    Aktivitetshanteraren (Task Manager)
    Inställningar (Settings)
    Inställningar (Settings)
    UNPREDICTABLE DirectX 11 fatal error 11000002 for MONTHS, NOTHING WORKS - Mozilla Firefox


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.0 Beta 12
    NC Launcher 2
    NCSOFT Game Launcher
    qBittorrent 4.1.5
    Steam
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    BankID säkerhetsprogram
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Blade & Soul
    Universal Adb Driver
    NETGEAR WNA3100 wireless USB 2.0 driver
    Intel(R) Trusted Connect Service Client x86
    Intel(R) Trusted Connect Services Client
    Asmedia USB Host Controller Driver
    Realtek High Definition Audio Driver
    Blade & Soul Launcher Bundle
    Mozilla Firefox 66.0.3 (x64 sv-SE)
    Mozilla Maintenance Service
    FINAL FANTASY XIV Online
    VLC media player
    WinRAR 5.61 (64-bit)
    Microsoft Visual C++ 2005 Redistributable (x64)
    Intel(R) Rapid Storage Technology
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    Intel(R) Rapid Storage Technology
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Intel(R) Management Engine Driver
    Intel(R) Management Engine Components
    NVIDIA Ansel
    NVIDIAs kontrollpanel 430.39
    NVIDIA Grafikdrivrutin 430.39
    NVIDIA PhysX systemprogramvara 9.19.0218
    NVIDIA HD audiodrivrutin 1.3.38.16
    NVIDIA Install Application
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    Intel(R) Trusted Connect Service Client x64
    Intel(R) ME UninstallLegacy
    Intel(R) Management Engine Components


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe 000025A0
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000A04
    C:\Program Files\Mozilla Firefox\firefox.exe 000021FC
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001824
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000098C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000021F0
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19041.481.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000520
    C:\Windows\Explorer.EXE 000023D8
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000182C
    C:\Windows\System32\CompPkgSrv.exe 00001444
    C:\Windows\System32\RuntimeBroker.exe 000013D4
    C:\Windows\System32\SecurityHealthSystray.exe 00001448
    C:\Windows\System32\SndVol.exe 00001FD8
    C:\Windows\System32\Taskmgr.exe 00001504
    C:\Windows\System32\smartscreen.exe 00001AF4
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000534
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002534
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000E34
    C:\Windows\system32\ApplicationFrameHost.exe 00001508
    C:\Windows\system32\SearchFilterHost.exe 00001AE4
    C:\Windows\system32\ctfmon.exe 000011E4
    C:\Windows\system32\sihost.exe 00001618
    C:\Windows\system32\svchost.exe 00001C9C
    C:\Windows\system32\taskhostw.exe 000023F4
    D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher64.exe 00001E70
    D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002440
    (1)
    Last edited by Iplewhelmed; 05-21-2019 at 11:19 PM. Reason: Updated with more info. Go nuts.

  2. #2
    Player
    NosamKin's Avatar
    Join Date
    Jun 2017
    Location
    Limsa
    Posts
    212
    Character
    Nosam Kin
    World
    Sargatanas
    Main Class
    Summoner Lv 80
    Have you tried an older graphics driver? I'm using
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1070 Ti
    SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8813
    SYSTEM_GRAPHICS_DRIVER_DATE 10/26/2017 17:00:00
    with no issues.
    (0)

  3. #3
    Player
    Iplewhelmed's Avatar
    Join Date
    Jan 2016
    Posts
    85
    Character
    Louisia Silverfang
    World
    Moogle
    Main Class
    Dragoon Lv 100
    No, I have not. Can you link me to this older version? I can't seem to find it on the official drivers page.
    (0)

  4. #4
    Player
    NosamKin's Avatar
    Join Date
    Jun 2017
    Location
    Limsa
    Posts
    212
    Character
    Nosam Kin
    World
    Sargatanas
    Main Class
    Summoner Lv 80
    These are older than what you have.
    https://www.geforce.com/drivers/results/132889

    https://www.geforce.com/drivers/results/114346

    Poke around Nidia website.
    Good luck.
    (0)

  5. #5
    Player
    Iplewhelmed's Avatar
    Join Date
    Jan 2016
    Posts
    85
    Character
    Louisia Silverfang
    World
    Moogle
    Main Class
    Dragoon Lv 100
    Tried installing them, it stops midway to tell me they're incompatible with my pc. 8/
    (0)

  6. #6
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you posting in the Final Fantasy XIV Technical Support Forum.

    Were any changes made to the pc? These changes would include updates or newly installed programs. If you have not done so already, please do a cleanboot. Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. For Windows.

    Hope to see you online!
    (0)

  7. #7
    Player
    Iplewhelmed's Avatar
    Join Date
    Jan 2016
    Posts
    85
    Character
    Louisia Silverfang
    World
    Moogle
    Main Class
    Dragoon Lv 100
    Yes, there were BIG changes made to my pc. It was completely reformatted from the ground up, with a new GPU, bigger RAM and storage in general, and much more effective processing power. I downloaded FFXIV directly from Steam. My techsavvy brother helped me install ONLY the essentials, so there were no unecessary programs or w/e, no lingering drives or viruses.

    Will do a clean boot and come back with more info once the next crash happens.
    (0)
    Last edited by Iplewhelmed; 05-04-2019 at 09:59 PM.

  8. #8
    Player
    Iplewhelmed's Avatar
    Join Date
    Jan 2016
    Posts
    85
    Character
    Louisia Silverfang
    World
    Moogle
    Main Class
    Dragoon Lv 100
    All rigth, clean boot performed and the game worked for about 1 hour before crashing with another fatal directx error.
    (0)

  9. #9
    Player
    Roefl's Avatar
    Join Date
    May 2019
    Posts
    1
    Character
    Ro Kha'dal
    World
    Omega
    Main Class
    Samurai Lv 70
    Same problem as OP. I've re-installed the game, only running FFXIV (so no overlays or other programs), tried several settings within FFXIVs Graphic options. But no luck here.
    The only saving grace I've had is DX9 which doesn't crash for me, but assuming that will be removed in SHB I'm completely fckd.
    (0)

  10. #10
    Player
    Iplewhelmed's Avatar
    Join Date
    Jan 2016
    Posts
    85
    Character
    Louisia Silverfang
    World
    Moogle
    Main Class
    Dragoon Lv 100
    Day before yesterday: A few crashes happen, but when I turn off my pc for the night it says that it's gonna do a few automatic upgrades. Neat, I think, and let those upgrades happen. I don't touch any of my pc or game settings, just let the updates do their things.
    Yesterday: FF14 plays flawlessly, with zero crashes. Is this it? Did my fatal directx errors finally go away thanks to those upgrades?
    Today: Game crashes after 15 mins of playtime. So the issue persist.

    What in the seven hells am I supposed to do?!
    (0)

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