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  1. #1
    Player
    Iplewhelmed's Avatar
    Join Date
    Jan 2016
    Posts
    85
    Character
    Louisia Silverfang
    World
    Moogle
    Main Class
    Dragoon Lv 100

    Extremely random DirectX 11 fatal error 11000002 since changing GPU

    So I recently had my pc rebuilt with a new GPU (among other things) and ever since then I have been plagued by this fucking error message.
    It happens at the most random times, and when i say random, I mean RANDOM. Sometimes I can play for over 6 hours without trouble, sometimes it shows in less than a minute. It doesn't matter if I'm in a crowded area, in an instance (duty or Gold saucer fate), fighting, crafting, idling in a remote area with no one around. There is simply NO discernable pattern to these crashes. They can happen when I'm alt-tabbed out or properly tabbed in the game.

    My GPU drivers are up to date (last one was released as recently as late february this year)
    I have tried underclocking AND overclocking my gpu.
    I have uninstalled and reinstalled the game completely from scratch (I launch the game via Steam).
    I have played the game on lowest possible settings, and the highest too, fiddled with the fps cap to no avail.
    I have played it in full screen, windowed and borderless windowed mode, even changing it manually in the FXIV.cfg file in My Games > FINAL FANTASY XIV - A REALM REBORN.
    I'm have played it without overlays like Discord, web browser etc. I'm not using Reshade or mods.
    I have toggled directx11 AND directx9 on and off in the launcher and via Steam properties (where I also played it in directx12)

    And the ironic thing is, when my game doesnt crash, it runs perfectly. I have constant 60+ fps, zero load times and my gpu doesn't overheat in the slightest.
    PLEASE HELP ME. I am about as techsavvy as a caveman so if you need to explain what I need to do, please dumb it down to the point where you are worried you might be genuinely insulting me, and I MIGHT have a chance of see what you're getting at.

    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64 bitar (6.2, build 9200) (17763.rs5_release.180914-1434)
    SYSTEM_CPU Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 3805
    SYSTEM_LANGUAGE svenska. Nationell inställning: svenska
    SYSTEM_MEMORY 16324.457MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18756.457MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 85.972GB SYSTEM_FREEDISC_SPACE 41.020GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 136.997GB SYSTEM_FREEDISC_SPACE 15.929GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 894.989GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 102.309GB
    SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.883GB SYSTEM_FREEDISC_SPACE 97.904GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 760
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 2007.125 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8162.229 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edcffbdd101bbe5b\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1917
    SYSTEM_GRAPHICS_DRIVER_DATE 2/20/2019 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Högtalare (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {FBA5D694-F455-4523-AB6E-5E4953805A63}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7899
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 8/3/2016 00:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {240A022C-1A22-493E-995B-FFD4C5EAA085}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7899
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 8/3/2016 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mus
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Tangentbord
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4BC77480-2E43-11E9-8002444553540000}
    SYSTEM_INPUT_NAME Wireless Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4BC77480-2E43-11E9-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4BC77480-2E43-11E9-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4BC77480-2E43-11E9-8005444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4BC77480-2E43-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Wireless Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Steam
    FINAL FANTASY XIV Support Centre - Mozilla Firefox
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Inställningar
    Inställningar
    Microsoft Store
    Microsoft Store


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.0 Beta 12
    Blade & Soul
    NCSOFT Game Launcher
    NVIDIA Stereoscopic 3D Driver
    qBittorrent 4.1.5
    Steam
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    BankID säkerhetsprogram
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    NETGEAR WNA3100 wireless USB 2.0 driver
    Blade & Soul
    Intel(R) Trusted Connect Service Client x86
    Intel(R) Trusted Connect Services Client
    Asmedia USB Host Controller Driver
    Realtek High Definition Audio Driver
    Mozilla Firefox 65.0.2 (x64 sv-SE)
    Mozilla Maintenance Service
    FINAL FANTASY XIV Online
    VLC media player
    WinRAR 5.61 (64-bit)
    Microsoft Visual C++ 2005 Redistributable (x64)
    Intel(R) Rapid Storage Technology
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
    Intel(R) Rapid Storage Technology
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Intel(R) Management Engine Driver
    Intel(R) Management Engine Components
    NVIDIA Ansel
    NVIDIA 3D Vision drivrutin 419.17
    NVIDIAs kontrollpanel 419.17
    NVIDIA Grafikdrivrutin 419.17
    NVIDIA GeForce Experience 3.17.0.126
    NVIDIA 3D Vision drivrutin för styrenhet 390.41
    NVIDIA PhysX systemprogramvara 9.18.0907
    NVIDIA-uppdatering 35.0.0.0
    DisplayDriverAnalyzer
    NVIDIA SHIELD Streaming
    NVIDIA HD audiodrivrutin 1.3.38.13
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.17.0.126
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.11.1
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
    Intel(R) Trusted Connect Service Client x64
    Intel(R) ME UninstallLegacy
    Intel(R) Management Engine Components


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00007B94
    C:\Program Files (x86)\Steam\Steam.exe 0000F924
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000E300
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000AC2C
    C:\Program Files\Mozilla Firefox\firefox.exe 00012E8C
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001274
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00009AE0
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.40.70.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0001520C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.40.70.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000094A8
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.18.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00009ED8
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.0.20453.0_x64__8wekyb3d8bbwe\YourPhone.exe 00008998
    C:\Windows\Explorer.EXE 00001934
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000DED0
    C:\Windows\System32\CompPkgSrv.exe 00003790
    C:\Windows\System32\GameBarPresenceWriter.exe 00013188
    C:\Windows\System32\MicrosoftEdgeCP.exe 000059AC
    C:\Windows\System32\RuntimeBroker.exe 00005F6C
    C:\Windows\System32\SecurityHealthSystray.exe 0000E2CC
    C:\Windows\System32\smartscreen.exe 00006E44
    C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003A1C
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000A0D8
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00008E5C
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000091C0
    C:\Windows\system32\ApplicationFrameHost.exe 00006E28
    C:\Windows\system32\DllHost.exe 0000F8E8
    C:\Windows\system32\MicrosoftEdgeSH.exe 00009E6C
    C:\Windows\system32\SearchProtocolHost.exe 00006248
    C:\Windows\system32\browser_broker.exe 0000D48C
    C:\Windows\system32\conhost.exe 00007DE8
    C:\Windows\system32\sihost.exe 000088C0
    C:\Windows\system32\svchost.exe 000046F8
    C:\Windows\system32\taskhostw.exe 00007B74
    D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00005DF8
    D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00007D08
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good after noon and thank you for posting in the Final Fantasy XIV Technical Support Forums

    Have there been any changes made to the PC at all? When did you start experiencing the crashes?

    Hope to see you online!
    (0)

  3. #3
    Player
    Iplewhelmed's Avatar
    Join Date
    Jan 2016
    Posts
    85
    Character
    Louisia Silverfang
    World
    Moogle
    Main Class
    Dragoon Lv 100
    No, I have not made new installments or downloaded new drivers etc, since my pc had parts (new gpu, new fans, more internal harddrive space) changed and reformatted to be a completely blank state. This was done around mid february, and ever since then I have been plagued by these directx crashes. I have never experienced these specific directx crashes until I rebuilt my pc (which had to be done due to other causes not related to ffxiv).

    Edit: Just checked Windows Update (I use windows 10 and directx 12) and it says I have all the latest updates.
    (0)
    Last edited by Iplewhelmed; 03-16-2019 at 07:36 AM.

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for the reply.

    Have you tried reinstalling the drivers? If you have not done so already, could you try reinstalling Direct X? What was happening at the time of the crash? Did you have any program open in the background? Were you loading the FFXIV launcher or were you trying to access a certain area of FFXIV? You mention that you were able to run the game without it crashing for a little bit. Were there any differences in what was running on the computer at the time the game crashed versus when it is was not crashing?

    Hope to see you online!
    (0)

  5. #5
    Player
    NosamKin's Avatar
    Join Date
    Jun 2017
    Location
    Limsa
    Posts
    212
    Character
    Nosam Kin
    World
    Sargatanas
    Main Class
    Summoner Lv 80
    It happens at the most random times, and when i say random, I mean RANDOM. Sometimes I can play for over 6 hours without trouble, sometimes it shows in less than a minute.
    So this sounds like me a few months back. My issue turned out to be items plugged into the USB port!?!
    * I would plug in my phone to charge and then "randomly" my computer would reset during the charging process. Took a long time to figure that one out.
    * Then a different time : If I put my USB hub into the back of my PC with the other items it pulls down the power enough so the PC won't boot. (6 USB items) Plug it in after boot - no problems - totally repeatable. Solution was to use a different USB in the front.

    Don't know if it's the same issue you are having but I'll put it out there for consideration.

    I'll also point out that Direct X also controls your sound. The issue could be with the audio system and not the graphics card.
    (0)